Homelessness and Rough Sleeping
Today someone will become homeless, tonight, someone will sleep rough for the first time. It will be cold, uncomfortable, lonely and potentially life threatening. They may face abuse or violence.
You can use the LEPH approach and resources to help someone that you are concerned about. Contacting a local support organisation or an outreach service, could potentially save someone from homelessness and will help them find a safe shelter quicker.
Very Brief Intervention
Ask
Reaching out to someone who we think may be at risk of homelessness or who is already living on the street can be so impactful, treat them how you’d like to be treated.
Here are key questions to Ask to help signpost the specific needs of a homeless person or someone found rough sleeping.
Initial Contact - Do you need any help? Have you got a safe place to go to?
How long have you been on the streets? Have you been in contact with a local homelessness team?
Previously housed in?...(own mortgaged, own rented, shared, hotel/B&B, squat supported housing, hostel)
If not currently homeless, does individual have a means of getting home? Is home safe? Current address?
Does the individual have a phone?
Does the individual have a probation officer? Contact details? Would the individual like you to contact someone for them?
Assist
Once you have established the particular circumstances and needs of the individual what can you do to help?
Please click on the below regional links for information about Homelessness and Rough Sleeping relating to your locality.
Details of National support services for the Homeless can be found under the 'Act' tab.
Act
National Support
STREET LINK
Street Link is a national service which can be used if you see people sleeping rough. Referrals can be made 24 hours a day using the hotline or online.
Tel: 0300 500 0914 - Although the hotline is a 24 hour service outreach teams may not be able to assist that person straight away.
Website: www.streetlink.org.uk - You need to register to access services
SHELTER
A person can contact the free Shelter helpline if they have nowhere to sleep or might be homeless soon, they have somewhere to sleep but nowhere to call home or could be at risk of harm.
Tel: 0808 800 4444 - The helpline is open 365 days a year and accessible at the following times:
8am - 8pm on weekdays
9am - 5pm on weekends
Website: https://england.shelter.org.uk/
Local Support and Contact Details
Barnsley
Barnsley MBC - Housing Options Team
The website has lots of links to other useful websites, including the Duty to Refer process.
Tel: 01226 773870 or freephone 08081963530.
The Housing Options team are based at the Civic Hall, Eldon Street, Barnsley and are open Monday, Tuesday and Thursday from 10am to 5pm, Wednesday from 10.30am to 5pm and Friday from 10am to 4.30pm. You don't need an appointment.
To get help for anyone sleeping rough:
- phone the Housing Options team on (01226) 773870 during office hours
- out of hours you can phone (01226) 787789
- or visit Streetlink
Email: adviceservices@barnsley.gov.uk
Web: https://www.barnsley.gov.uk/services/housing/homeless-and-housing-advice/
Bradford
City of Bradford Metropolitan District Council
The Housing Options Team which provides advice and assistance to those in housing need.
Tel: 01274 435999
Email: housingoptions@bradford.gov.uk
If you are homeless and have nowhere to sleep, outside of office hours please phone: 01274 381999
In person: Britannia House, Bradford, BD1 1HX.
Any approach to Housing Options as homeless or threatened with homelessness will result in an assessment of needs and circumstances. This will progress on to working with the person to agree a Personal Housing Plan where the service is satisfied that they are eligible and homeless or threatened with homelessness within 56 days.
Bradford Homelessness Outreach Partnership (HOP)
The HOP is a commissioned outreach service which includes a team of specialists in housing, healthcare and dual diagnosis supporting rough sleepers. The aim of this service is to provide better and faster access to a range of services including housing.
The HOP complete daily outreach to identify those rough sleeping but will also actively seek referrals from all agencies. For further information contact the Lead Coordinator, Clare Flannigan on 07852041419 or email the team direct at bradfordhop@hortonhousing.co.uk
Salvation Army Day Centre
The commissioned day centre based at 371 Leeds Road, Bradford, BD3 9NG provides support and essential services to homeless and vulnerably housed people aged 18+. Open 08:30 – 15:00 7 days a week, services and support includes;
- Free meals
- Laundry and washing facilities
- Clothing store
- Support with referrals to emergency and long term housing
- Access to training
- Job searches
- Cookery classes
- GP surgery every Thursday
Tel: 01274 397217
Calderdale
Calderdale Housing Options Service
Councils have a duty to give advice and assistance. This is to help you find a place to live if you are homeless or face being homeless within 56 days and eligible. It also means that we should help households irrespective of ‘priority need’ or ‘intentionally homeless’, and have a duty to make a written personalised plan that includes actions that we and the household agree to do.
You can complete a self-referral form at Housing Assistance Referral Portal
- Email:housingoptions@calderdale.gov.uk
- Telephone:01422 392460
Outside office hours, telephone: 01422 288000
Horton Housing Street Reach Service
Provide an outreach service and aim to engage with people who sleep rough and help them move to a permanent place to stay. They have two units of emergency "crash pads". These can accommodate people for up to three nights to allow support and advice to begin.
For more about this:
Telephone: 01422 323397
- Mobile: 07584 015756 or for a call back, text the word "Support".
- Email: reach@hortonhousing.co.uk
Derby City Council
Homelessness or at risk of homelessness
Homelessness or at risk of homelessness - Derby City Council
Nowhere to Stay Tonight
Derbyshire County Council
Derbyshire Dales District Council
Homelessness - Derbyshire Dales District Council
During office hours
Email: homelessness@derbyshiredales.gov.uk
Call: 01629 761287 (Monday to Friday 9.00am to 5.00pm)
Derbyshire Dales District Council
Town Hall
Bank Road
Matlock
DE4 3NN
South Derbyshire District Council
Homeless prevention | South Derbyshire District Council
North East Derbyshire District Council
Homelessness - North East Derbyshire District Council (ne-derbyshire.gov.uk)
Doncaster
Home Options Team at Doncaster Council
If a young person or adult is homeless or going to become homeless you should contact the home options team:
Tel: 01302 736000 Monday to Friday 08:30 - 17:00. If outside of these hours contact 01302 323444.
Web: https://www.stlegerhomes.co.uk/looking-for-a-home/housing-options-and-homelessness/
An individual can also wait and see a Housing Options Officer in person at the One Stop Shop, The Civic Office, Waterdale, Doncaster DN1 3BU between the hours of 08:30 - 17:00.
Changing Lives
The homelessness services provide a safe place to stay, help to sort out practical issues and strengths based support. Changing Lives is not an emergency access provider. Referral to accommodation services is usually made through your local authority housing team. Open for referrals Monday to Thurs 9.30-3.00pm
Tel: 01302 309800
Doncaster Hub at Changing Lives, 2-5 Princes Street, Doncaster, DN1 3NJ
Web: https://www.changing-lives.org.uk/services/housing-homelessness/
Riverside Street Outreach
Riverside work directly with people sleeping rough and undertake twice daily street walks with a view to supporting people to a life away from the streets. The outreach team can be contacted 24 hours a day on:
Tel: 01302 558014
Email: nsno.doncaster@riverside.org.uk
Web: https://www.stlegerhomes.co.uk/looking-for-a-home/housing-options-and-homelessness/
Riverside Wharf House Hostel
Wharf House, Wharf Road, Doncaster.
Tel: 01302 558010
Web: https://www.riverside.org.uk/in-your-neighbourhood/south-yorkshire/care-and-support/wharf-house/
East Riding
East Riding Council The team can offer landlord mediation, family mediation, support to find alternative accommodation, help with a private rented sector Guaranteed Bond, assistance to move into more appropriate and affordable accommodation, advice on council housing, tenancy support, rough sleepers, breathing space for home owners at risk of losing their homes through arrears.
Tel: 01482 393939
Tel: (01377) 241273 out of normal office hours.
Web: https://www.eastriding.gov.uk/housing/housing-advice/help-homeless-people/
Emmaus
Provides accommodation with support and rough sleeper outreach service within the East Riding
During coronavirus restrictions Emmaus are now using a freephone number which is operating 7 days a week between the hours of 9am - 5pm.
Tel: 0800 066 2169
YASS Bridlington
YASS (Young Adult Support Service) offers free and confidential advice to young adults on all areas of lifestyle and health. They cooperate with other agencies to ensure that young adults get the help they need and the help they are entitled to. Their aim is to enhance the lifestyle and life opportunities of young adults in the community
Tel: 07865 085973
SASH
SASH is a registered charity preventing homelessness in young people aged 16 to 25 throughout North and East Yorkshire. When young people are facing homelessness, they offer a spare room in the home of a trained volunteer and support to move forward
Night stop referrals can be taken from 9am to 9pm but there is a 24hr out of hours service for queries.
Tel: 01904 659610
Web: https://www.sash-uk.org.uk/
Sanctuary Housing
Sanctuary run two homeless hostels in Bridlington, one for 16-25 yer olds and one for 25+
Montague House - 16-25 years
Web: https://www.sanctuary-supported-living.co.uk/find-services/homelessness/yorkshire/montague-house
Tel: 01262 671607 (office hours)
The Haven - 18 years+
Web: https://www.sanctuary-supported-living.co.uk/find-services/homelessness/yorkshire/the-haven
Tel: 01262 401510 (office hours)
The Hinge
We can offer emergency overnight stops for 16-25 and support for those over 25. we also have a job club, offer advice on benefits and welfare, have a community food store and provide food parcels. We offer activities for children and young people like sport and arts and crofts. Referrals can be taken within the following hours:
Monday to Thursday - 9.30am to 4.30pm
Friday - 9.30am to 4.00pm
Tel: 01262 679671
Web: https://www.thehinge.org.uk
Beverley Cherry Tree Community Centre
All benefit advice, debt issues, housing problems, free legal advice, anyone over 18 years
Tel: 01482 871993 (office hours)
Web: https://ctca.org.uk/
Hull City Council Housing Options Team
If a person has nowhere to stay, are under threat of homelessness or it is not safe for them to remain in their current property they can ring the Housing Options Team for support:
Tel: 01482 612 040 Monday to Thursday - 9am to 5pm Fridays 9am to 4.30pm. Call 01482 300 304 for out of hours requests and an officer will help you.
If a person does do not have access to a phone, you can attend The Wilson Centre where you will be able to use a phone to contact the Housing Options Team.
Address: The Wilson Centre, Alfred Gelder St, Hull HU1 2AG
Web: https://www.hull.gov.uk/housing/homelessness/if-you-become-homeless
Homeless Link - Doorstep of Hull
The service offers accommodation and homelessness support. Support includes help with claiming benefits, budgeting and other daily living skills. Referrals to specialist agencies as necessary, e.g. around drug or alcohol problems. Residents may move from communal units to self contained units during their stay.
The service accepts people aged 16+ and will accept self referral and referrals from any agency.
Tel: 01482 345006 Office hours Mon to Friday 9am-5pm. Phones are manned 24hours a day but referrals can only be processed during office hours.
Email: admin@doorstep.org.uk
Address: 151 Fairfax Avenue, Hull, East Riding of Yorkshire, HU5 4QZ
StreetLink for rough sleepers
Kirklees Council suggests If you come across a rough sleeper that you should contact StreetLink who will be able to put you in contact with help in your area. StreetLink sends your details to the local authority or outreach service who will help you find somewhere to stay and give support.
Tel: 0300 500 0914 Although the hotline is a 24 hour service outreach teams may not be able to assist that person straight away.
Web:https://www.streetlink.org.uk/
Severe Weather Emergency Protocol (SWEP)
The SWEP team aims to prevent deaths on the streets in severe weather. They will provide a bed for anyone sleeping rough in Kirklees. Every person who is given a bed through SWEP is visited by a housing officer the next morning, to talk them through their options and discuss how they can get longer term help. They allow pets wherever possible - although there are a small number of places where pets can't go.
Tel: 01484 221350
Out of hours emergency service (24 hours a day): 01484 414933
Leeds
Leeds Housing Options
Due to Coronavirus the service cannot provide face to face meetings. Call the service instead.
If you are homeless or at risk of homelessness you may call this number for support. After an initial interview the service arranges a full housing assessment and will generate a personal housing plan.
Tel: 0113 222 4412 (Weekdays, 9am - 5pm, except Wednesdays when we're open from 10am)
Emergency out of hours Tel: 07891 273 939
Email housing.options@leeds.gov.uk
Website: https://www.leeds.gov.uk/housing/homeless-or-at-risk
Turning Lives Around - Beacon Leeds
Coronavirus -Referral and admissions update - Beacon is continuing to move clients onto independence and is still accepting a limited number of referrals for clients entering the service. A new eligibility criteria has been introduced for the service: currently they will only be accepting referrals from Leeds Housing Options and clients who are staying at the temporary emergency accommodation facilities provided by Leeds City Council.
The exceptions to this are urgent safeguarding cases and hospital discharge.
These are temporary measures to deal with the current crisis
Housing and support for single homeless people.
The service works to prevent homelessness and empower people to believe that they can change their own lives and live independently within sustainable communities. Providing bespoke solutions for those faced with homelessness or in difficulty.
Tel: 0113 276 0616
Open 24 hours a day, 7 days a week
North East Lincolnshire
North East Lincolnshire Council’s Homelessness Prevention Service
If a person is homeless or at risk of losing their home within the next 56 days, you must seek help and advice immediately.
The Homelessness Prevention Service are able to help with making sure people stay in their home. If this option is not possible, they will help find somewhere else to live.
Tel: 01472 326296 option 1 - Open Monday to Thursday, 9am to 5pm, Friday from 9am to 4.30pm with an out of hours service on the same number.
Web: www.nelincs.gov.uk/homelessness
Harbour Place, Grimsby
Open Monday to Thursday, 9am to 5pm, Friday from 9am to 4.30pm
To provide support, guidance & advice to rough sleepers.
Tel: 01472 355234
Web: www.harbourplacegrimsby.org.uk
Doorstep, Grimsby
Open Monday – Friday, 9am – 5pm
Provides accommodation & support to young people and young families aged 16-25 who are experiencing homelessness
Tel: 01472 321444
Humbercare, Grimsby
Open Monday to Thursday, 9am to 5pm, Friday from 9am to 4.30pm
Provides support and services to adults and young people
Tel: 01472 245820
Homelessness Services Scunthorpe – North Lincs Council
If you think you may be homeless or threatened with homelessness Council services may be able to help you to remain in your home or move to another home.
Tel: 01724 297000 - Office open 9am-5pm, but there is an out of hours service on the same number.
Email: housingadvice@northlincs.gov.uk
Web: https://www.northlincs.gov.uk/council-tax-benefits-and-housing/homeless-services-in-scunthorpe/
The Forge Project
Offers homelessness support and services in Scunthorpe, including:
- A Day Centre that is open five mornings per week offering breakfast, hot drinks, lunch, showering/laundry facilities, clean clothing, sleeping bags.
- Support Workers refer/signpost/advocate for clients to housing/other agencies, attend multi-agency meetings, working with them to acquire permanent housing.
- Staff work collaboratively with users to reflect on the challenges in their lives, using a strengths-based approach, meeting their needs and determining their desired outcomes.
Tel: 01724 276742 Open 9.00am - 4:30pm Monday to Thursday and 9.00am to 4pm on Friday.
Email: talktous.forgeproject@gmail.com
Web: http://www.theforgeproject.co.uk/
Address: The Forge Project, Cottage Beck Road, Scunthorpe, North Lincs, DN16 1UB
North Yorkshire
Harrogate Homeless Project
Our Springboard day centre in Harrogate town centre provides meals, shower facilities, laundry, clothing, GP services, therapies, skills training, advice and practical support for any one who is currently experiencing homelessness or in need of support around their housing situation. We are fundraising to expand this important area of our work, which is often our first point of contact with someone who comes to us for help and support
https://www.harrogate-homeless-project.org.uk/
Scarborough - The Rainbow Centre
The Centre now supports over 500 people per week and provides assistance on a diverse range of issues.
We are a food and clothing bank, giving out these items to people in need. There is a shower room, laundry, television lounge and a garden for people to enjoy in a safe, comfortable environment.
Selby - Horton Housing
Our Selby STAY (Supported Tenancies at Yorkshire) Well service provides housing-related support for people aged 18 or over in Selby who have mental health issues, are homeless or at risk of homelessness.
District and Borough councils across NY that can support access to housing. Those are: Harrogate, Selby, Skipton (Craven), Scarborough and Northallerton
Rotherham Council Homelessness Team
Emergency help if you are homeless or a rough sleeper. If you are calling about someone you are concerned for, you will need to be with them when you call.
Tel: 01709 336009 – Open 24 hours a day, seven days a week on.
Free calls can be made in Rotherham town centre using the BT InLink devices, located on Corporation Street, College Street and Howard Street.Use the ‘Free calls’ option on the tablet or use the keypad to dial the emergency number.
Web: https://www.rotherham.gov.uk/homelessness/emergency-help-homeless-rough-sleeper
Severe Cold Weather Provision, Rotherham
Accommodation is offered to anyone who could be sleeping rough in Rotherham, in the emergency accommodation provision to escape sub-zero temperatures.
People who are sleeping rough can access this service through a referral from the Homelessness Team 24/7 by ringing 01709 336009 between 8.30 and 5pm and 07748 143170 outside of these hours. If necessary arrangements will then be made for transport to the accommodation provided.
Shiloh Rotherham
Shiloh offers support to adults who are homeless or at risk of becoming homeless. The Support Centre is open access, so they welcome everyone with or without a referral. They ask people a few questions on arrival to help them understand what support is needed. Services include:
- help finding accommodation,
- getting registered with a doctor and on-site appointments with a local nurse
- accessing benefits and legal advice,
- support to tackle mental health, drug and alcohol issues
- Hot breakfast and lunch provision
Tel: 01709 559504 Open Mon-Friday 8.30-4.30pm
Address: 15 Station Rd, Rotherham S60 1HN
Web: https://www.shilohrotherham.org.uk/
Sheffield City Council - Housing Options and Advice
The council can provide advice, help and support for anyone who is homeless, could become homeless in the near future, or has a housing problem which they need help to resolve.
Tel: 0114 2736306 (8:30am to 5:00pm) - Out of hours emergencies: 0800 7311689
PLEASE NOTE: There can be very long waiting times on the Housing Options team 0114 day number, so during the day it is better to call Framework instead, a charity working closely with the homeless in Sheffield. They can act as a middle man between the homeless and the Council and provide assistance, including visiting the individual.
for Framework Tel: 0800 066 5358 between 9.00am and 5.00pm
THE PCSO CONTACT NUMBER IS NOT TO BE USED BY MEMBERS OF THE PUBLIC
PCSO Steve Hart also works closely with the homeless, Sheffield Council and Framework teams to support the homeless and rough sleepers in Sheffield. Steve can be contacted by other police officers on 07429 910097 6.00am to 2.00pm every day except Sunday.
Websites: https://www.sheffield.gov.uk/home/housing/housing-advice-options-line
The Cathedral Archer Project, Sheffield
The Cathedral Archer Project offers a large range of services for the homeless, these include:
- Assessment and signposting to appropriate service providers
- 1:1 support
- In-house nurse and dental clinics
- Access to hot food, drinks and food parcels
- Showers and laundry
- A programme of activities to help people learn skills and enjoy new experiences
- Support to attend drug and alcoholic treatment services
- Access to computers and telephones
Opening hours: 8.30am to 1.30pm – Monday to Friday
Reception and all Enquiries Tel: 0114 263 6970
Email: cap.reception@archerproject.org.uk
Website: https://www.archerproject.org.uk/
Address: Sheffield Cathedral, Church Street, Sheffield, S1 1HA (The entrance is on Campo Lane, at the back of the Cathedral. For sat nav please use S1 2EF
Ben’s Centre
Ben’s Centre offers a self-referral service and if accepted the homeless can attend the Day Centre at 22 Wilkinson Street between 10:30 and 14:30 Monday to Friday. Self-referrals will be booked in for an assessment within the next following days, this will consist of a few basic health questions to determine the best support they can offer alongside a friendly chat and some warm food. Professionals can refer a client by email through the website contact page.
Tel: 0114 279 9961 and 0777 189 7086
Email: benscentre@hotmail.co.uk
Website: http://www.benscentre.org/#we-are-bens-centre
Help Us Help - Resource guide
List of sources of support including day centres and food sources, complete with map
http://www.helpushelp.uk/_media/images/144.75_Here_to_Help_map(updated).pdf
ASSIST - Asylum seeker accommodation and support
ASSIST Sheffield helps destitute asylum seekers by providing accommodation, advice and other support. An ASSIST volunteer will talk to the individual to find out more about their situation and needs. They provide initial support and may direct people to other organisations in Sheffield which may be able to help.
Tel: 0300 2010072
Email: admin@assistsheffield.org.uk
Web: https://www.assistsheffield.org.uk/
Housing Advice
Shelter Hub
In line with government guidance, the Shelter Sheffield face-to-face services are temporarily closed. People can still access support, guidance, and expert advice services on the website or by calling the Sheffield service team. The service also provides Legal Aid Legal Services If a person requires assistance with a legal matter.
Tel: 0344 515 1515 between the hours of 9:00am – 5:00pm, Monday to Friday.
Website: https://england.shelter.org.uk/get_help
Wakefield Rough Sleeping Support Service
Riverside provides the Council's Rough Sleeping Support Service and operates a range of intervention services for rough sleepers from early identification of those new to sleeping on the streets, to those who've become entrenched rough sleepers and may have been on the streets for some time. Following reports of rough sleeping an outreach worker will visit the reported location to establish rough sleeping and offer advice and assistance to try resolve homelessness.
Tel: 01924 385722
Email: RC&S.Wakefield@riverside.org.uk
Address: Marsh Way House, 10 Arundel Cl, Wakefield WF1 3LF
Web: http://www.riverside.org.uk
Severe Cold Weather Provision, Wakefield
Historically during periods of severe cold weather, the Council has funded Wakefield Baptist Church to open a night shelter for anyone sleeping rough in the district. Unfortunately this year the shelter will not be able to open but alternative accommodation can be offered.
Wakefield Baptist Church will continue to alert partner organisations when this provision is available and how to access the service, however if you wish to check availability on a particular day, please contact the Wakefield Baptist Church on 07477 897929.
Please note that services to resolve rough sleeping exist throughout the year and help can be sourced by making a referral to Rough Sleeper Support Service on 01924 385722.
York
Salvation Army (Early Intervention & Prevention Team)
Charles Malarkey street walks in York on a morning at 04:30 to identify rough sleepers. Police officers who identify rough sleepers can email Charles (charles.malarkey@salvationarmy.org.uk), who will get out to them at 04:30. They operate 'no second night out' and react within 24 hours.
Self-referral via phone, email or drop-in, Professional referral route below
Tel: 01904 416562
Email: Sarah.pirie@salvationarmy.org.uk
By phone or email between 8.30am an 5pm Monday to Friday and between 9am and 10am on Saturdays, Sundays and all Bank Holidays.
Drop in: Mon-Fri 10:00-12:00 63 Lawrence Street, York, YO10 3BU
Housing options, York
The Housing Options Team provides advice about housing issues and homelessness
Self-referral via phone or email
Tel: 01904 554500 Monday to Friday, 8.30am to 5.00pm
Out of Hours: 01609 780780 - Emergency Duty Team (including weekends and BHs)
Email: housing.options@york.gov.uk
Web: https://www.york.gov.uk/homelessness/housing-options?documentId=1394&categoryId=20094
Address: West Offices, Station Rise, York, YO1 6HT. You must book an appointment to visit in person.
Youth homelessness, York
The service offers support to young people aged 16 to 17 who are homeless or are at risk of becoming homeless (16 year olds need to have officially left Year 11 to access this support).
Self-referral via phone or email
To book an appointment call 01904 553585 or 07891 853498 or 07717 320102. After 5pm and at weekends/bank holidays, you can contact the emergency duty team: 01609 780780
Email: youthhomeless@york.gov.uk
Web: https://www.york.gov.uk/homelessness/youth-homelessness-support
Address: West Offices, Station Rise, York, YO1 6HT. You must book an appointment to visit in person.
Carecent
Provide meals to the homeless. AKA Carebears
Signposting only
Tel: 01904 624244 Mon-Sat 08:30-10:45
Email: admin@carecent.org.uk
Web: www.carecent.org.uk
Address: Central Methodist Church, St. Saviourgate, York, YO1 8NQ
Street Angels
Every Fri and Sat night at 9pm volunteers from York's churches patrol the streets and visit pubs and bars. Street angels identify and assist those in vulnerable situations. Angels also provide a listening service.
No self referral, professional referral route below
Tel: 07533 933063 Mon-Fri 09:00-17:00 and
Fri & Sat Night 22:00-02:30
Email: streetangelsyork@gmail.com
The Peasholme Centre
Rough Sleepers/ Single homeless people with support needs and a local connection to York. Can accept couples. Can accept people with dogs.
No direct referrals. Need to be referred by CYC Housing Options or Salvation Army via the SAP process.
Tel: 01904 554500
Address: 4 Fishergate, York, YO10 4FH
Howe Hill
16-25 year olds, including young parents.
No direct referrals. Need to be referred by CYC Housing Options or Salvation Army via the SAP process.
Tel: 01904 553141
Address: 136 Acomb Road, York, YO24 4HA
Robinson Court
Managed by Changing Lives. For young people 16-21 (female only).
No direct referrals. Need to be referred by CYC Housing Options or Salvation Army via the SAP process.
Tel: 01904 642307
Address: 101 Walmgate, York, YO1 9TR
Arclight
Single homeless people with a local connection to York. Applicants without a local connection can be supported whilst appropriate alternative accommodation is found. Can accept applicants with dogs. Managed by Changing Lives.
No direct referrals. Need to be referred by CYC Housing Options or Salvation Army via the SAP process.
Tel: 01904 630500
Address: Union Terrace, York, YO31 7ES
SASH
For 18-25 years. Nightstop can arrange somewhere to stay for young people for that night on an emergency basis.
No direct referrals. Need to be referred by CYC Housing Options, Salvation Army or York College.
Tel: 01904 652043 Option 2 Alternatively for Nightstop: 01904 659610 Availability for both numbers 9AM-5PM.
Email: info@sash-uk.org.uk
Web: www.sash-uk.org.uk
Address: 107-109 Walmgate, York, YO1 9UA
Restore York
Restore is a Christian housing charity based in York. They provide accommodation and support for people from York who would otherwise be homeless.
No direct referrals. Need to be referred by CYC Housing Options or Salvation Army via the SAP process.
Tel: 03432 897927
Email: office@restoreyork.co.uk
Address: The Flat, Gateway Centre, York, YO24 3BZ
National Services
STREET LINK - Street Link is a national service which can be used if you see people sleeping rough. Referrals can be made 24 hours a day using the hotline or online.
Tel: 0300 500 0914 - Although the hotline is a 24 hour service outreach teams may not be able to assist that person straight away.
Website: www.streetlink.org.uk - You need to register to access services
Mobile app: ‘StreetLink’ from Apple iTunes / Google Play store
SHELTER - A person can contact the free Shelter helpline if they have nowhere to sleep or might be homeless soon, they have somewhere to sleep but nowhere to call home or could be at risk of harm.
Tel: 0808 800 4444 - The helpline is open 365 days a year and accessible at the following times:
- 8am - 8pm on weekdays
- 9am - 5pm on weekends
Website: https://england.shelter.org.uk/
SEVERE WEATHER EMERGENCY PROTOCOL (SWEP) -Aims to get people off the streets during periods of adverse weather (Cold, Wind, Severe Rain and Heatwaves) by providing emergency accommodation to anyone sleeping rough.
Local authorities and their partners should make every effort to provide self-contained accommodation options for people sleeping rough this winter, working alongside faith and community groups and homelessness charities to accommodate everyone safely, regardless of immigration status, previous housing experience and local connection.
For more information about SWEP, see Homeless Link’s guidance:
Website: www.homeless.org.uk/swep