MECC Link - Simple Signposting to Better Health and Wellbeing
Wakefield - LEPH
Self-care and National Support Services
NATIONAL SUPPORT
Do you think the person would benefit from some further support to reduce their drinking or drug taking to 'lower risk' levels? You can make the following recommendations:
Speak to your GP or a loved one
ALCOHOL
Drinkline - The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality.
Tel: 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm).
'One You' drink less App - If the person has a smartphone they can download the 'one you' drink less app www.nhs.uk/oneyou/apps/ designed to make it easy to keep an eye on alcohol consumption and take control with daily tips and feedback.
DRUGS
Call FRANK FRANK is a national drug information service with factfiles and FAQs.
Tel: 0300 1236600 (24 hours a day, 7 days a week) or Text 82111
Narcotics Anonymous - A non-profit fellowship or society of men and women for whom drugs had become a problem. They are recovering addicts who meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs. There is only ONE requirement for membership, the desire to stop using.
Tel: 0300 9991212 (10.00am to midnight)
Local Support Services
Inspiring Recovery - Turning Point
Turning Point is dedicated to promoting wellbeing and recovery from addiction when an individual feels ready to take those steps. Turning Point offers access to substitute prescribing, detoxification as well as other related health advice for drug and alcohol users. For young persons and adults.
Coronavirus: All non-essential face to face support (groupwork, social activities, drop-ins etc) have been temporarily suspended however, we continue to provide 1-2-1s over the phone and we continue to accept new referrals.
Tel: 0300 123 1912
Opening Times: Mon to Weds 9.30-5pm, Thursday 9.30-5pm. One late night every 2 weeks 9.30am-7.30pm. Friday 9.30am-4pm.
Wakefield Hub: Grosvenor House, 8-20 Union Street, Wakefield, WF1 3AE
Web: http://wellbeing.turning-point.co.uk/wakefield/
Self-care and National Support Services
As well as local support services you may alert the individuals to a number of national support services who can assist those struggling with their mental health. There are services especially for Adults, Children, Parents, Veterans, Carers and those requiring Perinatal Support:
Samaritans - (All age groups)
Providing mental wellbeing support nationally, Including crisis support.
Tel: 116 123, open 24 hours a day, 7 days a week.
No self-referral route, signposting only. No professional referral route, signposting only.
Hub of Hope
A mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place. Enter your postcode and the website will provide you to local Mental Health support services.
No self-referral route, signposting only. No professional referral route, signposting only.
Website: https://hubofhope.co.uk
SANEline
SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
Website: www.sane.org.uk
SHOUT
A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
No self-referral route, signposting only. No professional referral route, signposting only.
Text 85258 - Available 24 hours a day
Papyrus - Suicide Prevention Charity (Young People)
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 068 41 41 Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Text: 07786209697
Website: www.papyrus-uk.org
Email: pat@papyrus-uk.org
CALM
The helpline is for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 585858 Daily 17:00-00:00, 365 days a year
Website: www.thecalmzone.net
Rethink
Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advise service offers practical help on a wide range of mental health issues. They can be contacted from 9.30am – 4pm from Monday to Friday.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 9.30am – 4pm from Monday to Friday.
Website: https://www.rethink.org/
Young Minds UK
Mental Health support for children and young people.
Text the YoungMinds Crisis Messenger for free 24/7 support across the UK if you are experiencing a mental health crisis.
If you need urgent help, text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
Web: https://youngminds.org.uk/
Support Services - Adults
Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.
IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.
Support Services - Veterans
Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.
Tel: 0800 138 1619
Web: https://www.combatstress.org.uk/help-you
Support Services - Perinatal
PANDAS Foundation
The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.
Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)
Web: http://www.pandasfoundation.org.uk/
Support Services - Carers
The Carers Trust
It is important that you take care of your own health, even if you are busy looking after someone else's health. Being healthy is not only important for you, but it also helps the person you care after too. The website contains some helpful guides on relationship management and information on self-care and respite care.
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
- Tel: 0808 0808 4994 (Freephone)
- Web: http://www.themix.org.uk/
For Parents
YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.
Web: https://youngminds.org.uk/
Local Support Services
South West Yorkshire Partnership NHS Foundation Trust - Wakefield Crisis support (Self Referral or GP)
There is now a 24 hour mental health helpline for anyone registered with a GP in Barnsley, Calderdale, Kirklees and Wakefield. The service supports people who are:
- At risk of developing mental health problems
- Diagnosed with common mental health problems
- Accessing mental health support
- Experiencing mental health distress
- Seeking information, advice and support
You can now access this service on 0800 183 0558 24 hrs a day, 7days a week
If the individual is not signed up to mental health services currently but needs support they can seek assistance using the numbers below.
In Wakefield 24/7 open access to our mental health services:
Adults (aged 18+) – 01924 316900
Children and young people (CAMHS)- 01977 735865
People with a learning disability – 01977 465435
Website - https://www.southwestyorkshire.nhs.uk/service-users-and-carers/in-crisis/
Turning Point Talking Therapies - (Self Referral or via GP)
Turning Point Talking Therapies offer services designed to provide quick and easy access to a range of psychological therapies people can get the help you need and can help those feeling down, worried, depressed or anxious. Access to assessments and treatments are available 7 days a week. People can self refer to the service or request support through.
Tel: 01924 234860 - Open Monday to Thursday 8am-8pm, Friday 8am-4pm, Sat 9am-4pm and Sun 10am-4.30pm
Address: 57 Kirkgate, Wakefield WF1 1HX
**Unfortunately, at the moment, we are unable to offer a drop in service and anyone coming to the shop must have an appointment.**
Web: https://talking.turning-point.co.uk/wakefield/
Andy's Man Club
Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing. Meets Every Monday at 7PM - Except Bank Holidays at Elite Training, Unit 3 Silcoates Street, Wakefield, WF2 0DX.
Email – info@andysmanclub.co.uk
Website - https://andysmanclub.co.uk/
Wakefield Safe Space - For someone in crisis
The Wakefield Safe Space provides a safe place for people in crisis to go and to prevent avoidable attendances at A&E.
They are currently providing face to face supports from the Arthouse and telephone and Zoom supports.
Tel: 07776 962815
Address: The Arthouse, Drury Lane, Wakefield, WF1 2TE
Opening Hours: Monday, Tuesday, Thursday, Friday, Saturday and Sunday from 6pm-12am
Website: https://touchstonesupport.org.uk/intensive-community-support/wakefield-safe-space/
Live Well Wakefield - (Adults 18+)
Live Well Wakefield is a referral based social prescribing and supported self-management service, providing support to adults (18+) who either live in the Wakefield District, or are registered with a Wakefield GP. "Live Well Advisors" can listen to what you might be finding difficult in your life and together we can work through the options that may be available to help you. The service accepts self-referrals and referrals from professionals
Due to the ongoing COVID-19 Pandemic, Live Well are only able to offer face to face appointments to clients with a clinical need. All other clients will be offered a review via telephone.
Tel: 01924 255363
Self-care and National Support Services
If there is no immediate risk to the individual you may encourage them to contact:
Samaritans - (All age groups)
Offering listening and support to people and communities in times of need and crisis and confidential suicide prevention advice.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 116 123, open 24 hours a day, 7 days a week.
Papyrus - Suicide Prevention Charity (Young People)
Confidential support and advice service for under 35s who are experiencing thoughts of suicide or who are concerned about a young person thinking about suicide.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 068 41 41 Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Text: 07786209697
Website: www.papyrus-uk.org
Email: pat@papyrus-uk.org
SANEline
SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
Textcare: sane.org.uk/what_we_do/support/textcare
Website: www.sane.org.uk
Rethink
Rethink is the largest severe mental illness charity in the UK and their information and advice service offers practical help on a wide range of mental health issues.
Tel: 0808 801 0525 - 9.30am – 4pm from Monday to Friday.
Website: https://www.rethink.org/
SHOUT
A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
Text 85258 - Available 24 hours a day
MIND
'The charity for better mental health' has an extensive range of self help resources available.
Tel: 0300 123 3393 9.00-5.00pm for information.
Website: https://www.mind.org.uk/
Andy's Man Club
Provides a weekly talking group, a place for men to talk about issues/problems they have faced or are currently facing. They have clubs in locations all over Yorkshire and the Humber and there is a national online group for those outside of the catchment areas.
For information about how to connect with clubs please email info@andysmanclub.co.uk and the team will be able to assist.
Website: https://andysmanclub.co.uk/
Mindwell
Mindwell is a mental health website providing useful information about how to take care of your mental wellbeing and providing a range of self-help techniques. Although some resources are Leeds focussed much of the content has universal application.
Website: https://www.mindwell-leeds.org.uk/
Local Support Services
South West Yorkshire Partnership NHS Foundation Trust - Wakefield Crisis support (Self Referral or GP)
There is now a 24 hour mental health helpline for anyone registered with a GP in Barnsley, Calderdale, Kirklees and Wakefield. The service supports people who are:
- At risk of developing mental health problems
- Diagnosed with common mental health problems
- Accessing mental health support
- Experiencing mental health distress
- Seeking information, advice and support
You can now access this service on 0800 183 0558 24 hrs a day, 7days a week
If the individual is not signed up to mental health services currently but needs support they can seek assistance using the numbers below.
In Wakefield 24/7 open access to our mental health services:
Adults (aged 18+) – 01924 316900
Children and young people (CAMHS) – 01977 735865
People with a learning disability – 01977 465435
Website - https://www.southwestyorkshire.nhs.uk/service-users-and-carers/in-crisis/
Samaritans Wakefield and District
Tel: 116 123 (this number is free to call) or 0330 094 5717 (local call charges apply) - Available 24 hours a day, seven days a week.
Email: jo@samaritans.org
PLEASE NOTE: The above telephone number and Email address are only to be used by those in distress and requiring help - for any other queries, please contact the national office on 0208 394 8300 or admin@samaritans.org
Website: https://www.samaritans.org/branches/samaritans-wakefield-and-district
Address: 37-39a Charlotte Street, Wakefield, West Yorkshire WF1 1UL
**Our face to face emotional support service in branch is still suspended across the UK and Ireland**
Usual hours open to receive callers at the door:
Tuesday, Wednesday, Thursday, Friday and Sunday 8:00am - 10:00pm
Self-care and National Support Services
Self Care
Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.
State that the simplest way to ease feelings of loneliness can be to try to meet more, or different, people.
- Can they think of anything they are interested in, a class or a group they have heard of, that could help connect them with new people? See Useful contacts for ideas of how to find groups. The Red Cross Connecting Communities team can help you connect with your local community and meet new friends.
- Volunteering is a good way of meeting people. Helping others can also really help improve mental health. See useful contacts for organisations that can help someone find local volunteering opportunities.
- Join an online community. See useful contacts for some suggestions.
The Coronavirus (Covid-19) and Loneliness, What can you do to support people in your local community?
It is particularly important for people who
- are 70 or over
- have a long-term condition
- are pregnant
- have a weakened immune system
People in these groups have been asked to apply social distancing, you can support people who are doing this by asking if you could:
Pick up shopping, drop off a letter to post, collect a prescription, give a them a friendly call, or even add them to a local community What's app group. We have collated a range of resources which can be found on the Yorkshire and Humber Public Health Network Website
https://www.yhphnetwork.co.uk/links-and-resources/social-isolation-and-loneliness/covid-19-kindness/
Contact Cards
Help your neighbours - #viralkindness contact card
Facebook groups
Covid Mutual Aid UK is a group of volunteers supporting local community groups organising mutual aid
Website: https://covidmutualaid.org/
Loneliness in Older People
The Silver Line - A free confidential helpline providing information, friendship and advice to older people. The Silver Line can also put people in contact with community activities in your local area.
Tel: 0800 470 8090 - Open 24 hours a day, every day of the year.
Website: https://www.thesilverline.org.uk/
AGE UK - This organisation has a a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home. There is also telephone befriending, where a volunteer befriender will phone an older person.
Website: https://www.ageuk.org.uk/services/befriending-services/ Click on befriending services and input postcode of individual to find local Age concern services.
NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.
Loneliness in Younger People
It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliest capital of Europe.
The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123
GET CONNECTED - A free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.
Tel: 0808 808 4994 - The service is available 365 days a year and young people can get in touch by phone, webchat, email, text message or use the online help directory, WebHelp 24/7.
Website: https://rethinkyourmind.co.uk/get-connected/
It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.
Local Support Services
Age UK
A wide range of service for older people across the district
Telephone: 01977 552114
Email: admin@ageukwd.org.uk
https://www.ageuk.org.uk/wakefielddistrict/
Live Well Wakefield
Connecting people to relevant social opportunities, support and services to help them improve health and wellbeing.
http://www.livewellwakefield.nhs.uk/
Tel: 01924 255363
Men in Sheds Men's Sheds are community spaces for men to connect, converse and create, The activities are often similar to those of garden sheds, for groups of men to enjoy together and could be woodworking, cycle repairs, gardening, furniture renovation etc, depending on what the group is interested in. They are great places to spend time with others making social connections and are supportive of people with long term health conditions.
Tel: 0300 772 9626 (9am-5pm Monday to Friday)
Email: admin@ukmsa.org.uk
For more information on the location and contact details for Men's Sheds in your local area see: https://menssheds.org.uk/find-a-shed/
Self-care and National Support Services
National Support Services
The England Illegal Money Lending Team (EIMLT) STOP LOAN SHARKS
EIMLT is a national Trading Standards Team with a remit to prosecute loan sharks and to support victims of the crime. The team uses the Financial Services and Markets Act 2000 to obtain warrants and has the power to enter properties, seize evidence, arrest, charge and prosecute criminals acting as loan sharks. IMLT will investigate and prosecute for all crimes that are linked to illegal money lending and provide full support to victims who at the point of reporting have often reached their crisis point and urgently need the help.
Tel: 0300 555 2222 – 24 hours – report, guidance and support
Live Chat: 9am to 5pm Monday to Friday via website -
Email: reportaloanshark@stoploansharks.gov.uk
Money Helper
Free and impartial money advice, set up by government
- Advice and guides to help improve your finances
- Tools and calculators to help keep track and plan ahead
- Support over the phone and online
Tel: 0800 011 3797 Monday to Friday 8am-6pm
Web: https://www.moneyhelper.org.uk/
Email: money.enquiries@moneyhelper.org.uk
Typetalk: 18001 0800 915 4622 Monday to Friday, 8am to 6pm, Saturday, Sunday and Bank Holidays, closed
Citizens Advice Service
The Citizens Advice Service can help you to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape. Citizens Advice also offer advice on Benefits and Tax credits as it's important to make sure that you get all the help that you're entitled to
Tel: 03444 111 444 – Monday - Friday: 8am -7pm
Web: https://www.citizensadvice.org.uk/debt-and-money/
National Debtline
National Debtline has helped millions of people with their debts. They'll talk peopl through options and give clear advice on how to take back control.
Tel: 0808 808 4000 – Monday – Friday: 9am – 8pm, Saturday: 09:30 -1pm
Web: https://www.nationaldebtline.org/ web chat via the website
Monday to Friday 8am to 8pm and Saturday 8am to 4pm
PayPlan's supportive, non-judgemental team of advisers help thousands of people beat their debts every year, and treat all of their calls with the strictest confidence.
Tel: 0800 280 2816 - Monday – Friday: 8am – 8pm, Saturday 9am – 3pm
Web: www.payplan.com
Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt.
Tel: 0800 622 61 51
Web: http://www.debtadvicefoundation.org/
Credit Unions
Credit unions offer an alternative to traditional banks and building societies for saving and borrowing.
They're there to provide a financial community. Credit Unions can help those who can't get access to ordinary bank products; a lifeline in less well-off communities for people grappling with their finances.
Web: https://www.findyourcreditunion.co.uk/
Local Support Services
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Self-care and National Support Services
National Support
STREET LINK
Street Link is a national service which can be used if you see people sleeping rough. Referrals can be made 24 hours a day using the hotline or online.
Tel: 0300 500 0914 - Although the hotline is a 24 hour service outreach teams may not be able to assist that person straight away.
Website: www.streetlink.org.uk - You need to register to access services
SHELTER
A person can contact the free Shelter helpline if they have nowhere to sleep or might be homeless soon, they have somewhere to sleep but nowhere to call home or could be at risk of harm.
Tel: 0808 800 4444 - The helpline is open 365 days a year and accessible at the following times:
8am - 8pm on weekdays
9am - 5pm on weekends
Website: https://england.shelter.org.uk/
Local Support Services
Wakefield Rough Sleeping Support Service
Riverside provides the Council's Rough Sleeping Support Service and operates a range of intervention services for rough sleepers from early identification of those new to sleeping on the streets, to those who've become entrenched rough sleepers and may have been on the streets for some time. Following reports of rough sleeping an outreach worker will visit the reported location to establish rough sleeping and offer advice and assistance to try resolve homelessness.
Tel: 01924 385722
Email: RC&S.Wakefield@riverside.org.uk
Address: Marsh Way House, 10 Arundel Cl, Wakefield WF1 3LF
Web: http://www.riverside.org.uk
Severe Cold Weather Provision, Wakefield
Historically during periods of severe cold weather, the Council has funded Wakefield Baptist Church to open a night shelter for anyone sleeping rough in the district. Unfortunately this year the shelter will not be able to open but alternative accommodation can be offered.
Wakefield Baptist Church will continue to alert partner organisations when this provision is available and how to access the service, however if you wish to check availability on a particular day, please contact the Wakefield Baptist Church on 07477 897929.
Please note that services to resolve rough sleeping exist throughout the year and help can be sourced by making a referral to Rough Sleeper Support Service on 01924 385722.
Self-care and National Support Services
National Support Services
The NHS
It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory loss can be annoying if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP.
Website: https://www.nhs.uk/conditions/dementia/diagnosis/
The Alzheimer's Society
Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.
Website: https://www.alzheimers.org.uk/
The dementia guide: Living well after your diagnosis
Caring for a person with dementia: A practical guide
Tel: Dementia Connect Support Line: 0333 150 3456
Other Key links
Dementia UK - Dementia Helpline (support from dementia specialist admiral nurses): 0800 888 6678
Tide - Together In Dementia Everyday: Telephone: 0151 237 2669 Email: Carers@tide.uk.net
Carers UK- Making life better for carers: Telephone: 020 7378 4999
Self Care
We can’t change our age or our genes, and there is currently no way we can completely prevent dementia. However, there are some simple steps we can all take to help lower our risk.
Risk factors for cardiovascular disease (like high blood pressure and stroke) are also risk factors for dementia, so what is good for your heart is good for your brain. Looking after your health, cutting out smoking and being physically active on a regular basis will help lower your risk of cardiovascular disease. It’s likely you’ll be lowering your risk of dementia too, particularly vascular dementia and Alzheimer’s disease.
For good heart health:
- don’t smoke
- keep cholesterol and blood pressure under control
- be active and exercise regularly
- maintain a healthy weight
- eat a healthy balanced diet
- drink fewer than 14 units of alcohol per week.
Website: https://www.alzheimersresearchuk.org/dementia-information/reducing-the-risk/
Herbert Protocol
The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing.
Carers and / or relatives and friends can complete a form in advance, including important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth also a photograph can be provided.
West Yorkshire Police - The Herbert Protocol Missing Person Incident Form | West Yorkshire Police - For patients known to wander
South Yorkshire Police - Herbert Protocol - SYP (southyorks.police.uk)
North Yorkshire Police - Dementia and the Herbert Protocol - North Yorkshire Police | North Yorkshire Police
Humberside Police - The Herbert Protocol | Humberside Police
Please see below for more information and contact details in your local area.
Local Support Services
Memory Action Group
Tel: 07963 568892
Email: jan.archbold@outlook.com
Address: Memory Action Group, West Wakefield Methodist Church, Thornes Road, Wakefield, West Yorkshire, WF2 8QR
Carers Wakefield are in place to help any adult who is an unpaid carer.
Tel: 01924 305544
Web: Carers Wakefield & District
A new 24-hour mental health helpline has been launched, offering confidential help and advice, to anyone registered with a GP in Calderdale, Kirklees, Wakefield, Leeds and Barnsley.
24hr Helpline: 0800 183 0558
Alzheimer’s Society Dementia Connect - Dementia Support Workers
If you need dementia support, we're here for you. We know dementia affects everyone differently. So whether you, a loved one, a friend or neighbour is affected by dementia, we're here to support you.
Tel: 03331503456 or 01924 373264
Web: Dementia Connect | Alzheimer's Society (alzheimers.org.uk)
West Yorkshire Police - Herbert Protocol
The Herbert Protocol is an initiative introduced by West Yorkshire Police and other agencies which encourages carers to compile useful information which could be used in the event of a vulnerable person going missing.
Carers, family members and friends can complete, in advance, a form recording all vital details, such as medication required, mobile numbers, places previously located, a photograph etc. In the event of your family member or friend going missing, the form can be easily sent or handed to the police to reduce the time taken in gathering this information.
Web: The Herbert Protocol Missing Person Incident Form | West Yorkshire Police
Self-care and National Support Services
NATIONAL SERVICES
Refuge
Providing advice and support for women and children, against domestic violence. If you are seeking immediate support, call the free Helpline. Messages sent through the website will be responded to within 48 hours, messages won’t leave any trace on emails and the helpline team won’t leave voicemails when calling back for safety reasons.
Domestic Abuse helpline Tel: 0808 2000 247 – Open 24 hours a day
Website: https://www.nationaldahelpline.org.uk/en/Contact-us
Chatline: https://www.nationaldahelpline.org.uk/en/Chat-to-us-online
Website: https://www.nationaldahelpline.org.uk/en/Contact-us
Women's Aid
A national charity working to end domestic abuse against women and children. A federation of over 180 organisations providing just under 300 services across England. They provide online help and support to women and children suffering domestic abuses, help to access refuge accommodation, outreach services and Independent domestic violence advocacy (IDVA).
Tel: 0808 2000 247 – 24 hour Domestic Abuse helpline or call 01709 336009
Website: https://www.womensaid.org.uk/
Technology Safety - A Toolkit for Survivors
Resources on this website explore technology in the context of intimate partner violence, sexual assault, and violence against women. To talk to someone who can answer your questions and support you, call the National Domestic Abuse helpline. Information includes:
- Safety tips, information, and privacy strategies for survivors on the use of technology
- Spyware and Stalkerware information
- Smartphones - Increasing privacy & responding to abuse
- Tips on being webwise when sharing personal information online
Website: https://www.techsafety.org/resources-survivors
The Men's Advice Line
Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them. The service offers advice and emotional support to men who experience abuse, and signpost to other vital services that help keep them and their children safe. Your call will not appear on itemised bills.
Tel: 0808 801 0327 (run by Respect) Mon–Fri 9am-8pm
Email: info@mensadviceline.org.uk
Website: https://mensadviceline.org.uk/male-victims/
National LGBT+ Domestic Abuse Helpline
The helpline team has extensive experience in supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. Professionals can also contact this number for advice.
Tel: 0800 999 5428 (run by Galop) Mon to Fri 10am – 5pm, Weds and Thurs 10am – 8:00pm
Email: help@galop.org.uk
Website: https://galop.org.uk/get-help/helplines/
Rights of Women - Helping women through the law
Free telephone advice line providing women with legal advice and information on a wide range of legal issues including domestic violence, child contact, sexual violence and the criminal justice process and immigration and asylum as well as other legal issues arising from relationship breakdown.
Tel: 020 7251 8887 Tues 2pm – 4pm and 7pm – 9pm, Thurs 2pm – 4pm, Fri 10am – 12pm. The line is closed on Bank holidays.
Email: info@row.org.uk
Web: https://rightsofwomen.org.uk/get-advice/advice-lines/
National Helpline for men wanting to change
For men worried about their behaviours and relationships and who want to take steps to change. Providing perpetrator support and helping men to become safe around their partners and children.
Tel: 0808 8024040 Mon–Fri 9am-8pm
Website: www.respectphoneline.org.uk
Forensic Marking
This is the use of transferable sprays and hand held sprays at properties to place an abuser at the scene. Perpetrators who are marked will be linked to a place or location so the police can build a case against them. Officers may talk to an abuser advising them of the consequences of approaching a protected person and referring them to a perpetrator programme to address offending behaviour. Enquire about the potential use of forensic marking through you local police force.
Local Support Services
Wakefield Safeguarding Unit
West Yorkshire Police have specially trained officers who can provide support and practical assistance to those who suffer domestic abuse, for example in making your home safer. They work in partnership with a wide variety of statutory and voluntary groups who can also provide help and support and with an individuals permission and trained officers will put them in touch with victims. They are located in local district safeguarding units and contact details for Wakefield are below:
Tel: 01924 878398
Email: Adult wakefield.sguadult@westyorkshire.pnn.police.uk
Email: Child wakefield.sguchild@westyorkshire.pnn.police.uk
Wakefield District Domestic Abuse Service
WDDAS is a partnership of different agencies who work together to offer people experiencing domestic abuse, or using abusive behaviours, the opportunity to access advice and support. Services are offered across the Wakefield district within local communities through a single point of contact for all referrals and telephone advice to the public and professionals.
Services include Specialist Domestic Abuse Practitioners, Housing advice and options, sanctuary scheme, emotional support, freedom programme and support to change abusive behaviours.
Tel: 0800 915 1561. Available Mon-Thurs: 8.30am - 5pm, Fri 8.30am-4.30pm.
Email: domesticabuse@wakefield.gov.uk
Website: https://www.wakefield.gov.uk/health-care-and-advice/adults-and-older-people-services/domestic-abuse
Self-care and National Support Services
NATIONAL SERVICES
Migrant Help
Migrant Help protect people affected by displacement and exploitation, helping them thrive as individuals and recover from their trauma. Core services include Asylum Support, and those seeking asylum in the UK can come to MH to seek help with applying for accommodation and financial support, to report issues with asylum accommodation, and any other advice needed. MH can advise individuals in their language on issues such as:
- Accessing healthcare
- How to claim asylum
- Applying for asylum support including accommodation
- Notifying the Home Office if your circumstances change
- Finding legal representation
Tel: 0808 8010 503. A free asylum helpline available 24 hours a day
Web: http://www.migranthelpuk.org
Refugee Council
Refugee Council stand up for the rights of refugees and people seeking asylum – exploring the issues that affect them, informing the public, and working for fairer government policy. They provide specialist mental health support to help refugees to rebuild their lives using the resilience, strength and skills acquired on their journeys. Experienced and highly qualified therapists apply a range of evidenced-based and best practice approaches.
Tel: 0207 346 6700 Office hours
Web: https://www.refugeecouncil.org.uk/
Translated health information for migrants
Provides a list of translated information on a range of health and wellbeing subjects, translated into over 60 languages. All information targets migrant communities and subjects include:
- How to register with a GP and book a COVID-19 vaccine
- COVID-19 vaccine information
- Flu vaccine information
- Infographics: Coronavirus overview and self-care
- Infographics: Migrants’ right to healthcare
- Keeping young people healthy
- Six steps to improve your wellbeing
Web: https://www.doctorsoftheworld.org.uk/translated-health-information/
Patients Not Passports
A toolkit designed to support you in advocating for people facing charges for NHS care, and in taking action to end immigration checks and upfront charging in the NHS.
Website: https://patientsnotpassports.co.uk/
Praxis
Praxis provide expert support to migrants and refugees in the UK. They are a leading expert in finding pathways out of destitution and supporting migrants facing homelessness, as well as survivors of trafficking and domestic violence and young people. They provide free immigration advice over the phone. Support includes securing rights, safe housing, influencing and advocacy and interpreting and training.
Tel: 020 7749 7608 or 020 7749 7605 - Wednesday from 2pm to 4pm and Thursdays from 10am to 12.30pm.
Web: https://www.praxis.org.uk/
The Joint Council for the Welfare of Immigrants
JCWI provide free legal advice to asylum seekers and refugees at all stages of the legal process, including:
- Applications to the Home Office
- Entry Clearance
- Appeals
- Judicial Review
If you are in the UK without status and need free and confidential legal advice, call the helpline:
Tel: 020 7553 7470. Open Mondays, Tuesdays and Thursdays between 10am and 1pm.
Web: https://www.jcwi.org.uk/
Local Support Services
HARP (Health Access for Refugees Programme) Wakefield
HARP aims to support people seeking asylum and refugees to access health support. They have volunteers, who speak many languages, who can befriend clients on a weekly basis. They also run many zoom activities include ESOL (English for Speakers of Other Languages) for Health, a health conversation group, pilates and art therapy. They can top up people’s phone by £20 a month if needed to help them access HARP activities.
Tel: Corinne Lee 07917 135828
Email: corinne.lee@refugeecouncil
Refugee Integration Service
The RIS offers individual support for new refugees in Barnsley, Bradford, Calderdale, Doncaster, Hull, Kirklees, Leeds, North East Lincolnshire, Rotherham, Sheffield, and Wakefield. The programme is helping new refugees learn how to access services and integrate with their communities. Includes health and wellbeing services.
Tel: 0113 378 8188 – Open 9am to 5pm – Monday to Friday
Email: integration@migrationyorkshire.org.uk
Website: www.migrationyorkshire.org.uk/integration
Ashiana Sheffield
Provide support for Black, Asian, Minority Ethnic and Refugee (BAMER) women and their children whose lives have been affected by violence and abuse to take control of their lives and move forward into healthy, stable and safer futures. Also providing outreach services to support male and female survivors of Human Trafficking across Yorkshire and Humberside.
The service covers Wakefield.
Tel: 01142 555740 – Open Monday to Friday 9-5pm
Email: info@ashianasheffield.org
Self-care and National Support Services
National Services
Stop Hate UK
Stop Hate UK is one of the leading national organisations working to challenge all forms of Hate Crime and discrimination, based on any aspect of an individual’s identity. Stop Hate UK provides independent, confidential and accessible reporting and support for victims, witnesses and third parties.
Tel: 0800 138 1625 Available 24 hours a day
Text: 07717 989 025 Available 24 hours a day
Web: https://www.stophateuk.org/ To access online form and chat function available 24 hours a day
True Vision
True Vision is a police-funded web site designed to providing information about Hate Crime. The website has a range of downloadable tools (based on practice developed across policing) that can assist in developing partnerships. These products include guidance on how non-statutory groups can be engaged to establish effective partnerships.
Individuals can report incidents here which will be forwarded to the local Police and will be recorded. As long as they do not report anonymously, an officer will contact them back.
https://www.met.police.uk/tv/true-vision-report-hate-crime/
Victim Support
Victim Support is the national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected. They are not a government agency or part of the police so victims don't have to report a crime to the police to get their help. They can call any time after the crime has happened.
Tel: 0808 168 9111 – free helpline available 24 hour a day
Email: supportline@victimsupport.org.uk
Web: www.victimsupport.org.uk There is an online support form on the website
Equality Advisory Support Service
The EASS has a Helpline to give information and guidance on discrimination and human rights issues. The service is free and fully accessible by phone, email and video link for those who wish use British Sign Language. The service has access to advocacy services for those with mental ill health and people with a learning disability.
Tel: 0808 800 0082 Freephone number open Monday to Friday 9am to 7pm and Saturday 10am to 2pm.
Text phone: 0808 800 0084
Web: http://www.equalityadvisoryservice.com Email using form on the website
Tell Mama
A national project supporting victims of anti-Muslim hate and monitoring anti-Muslim incidents. Reports can be made via Telephone, Email, SMS, Facebook or Twitter. A trained case workers will take the issue further with individuals who connect with the service and ensure they have details to record the incident and offer the them support.
Tel: 0800 456 1226
SMS: 0115 707 0007
Email: Info@tellmamauk.org
Web: https://tellmamauk.org/
Gypsy, Roma and Traveller Support
An organisation planning to end racism and discrimination against Gypsy, Roma and Traveller people and to protect the right to pursue a nomadic way of life. They support and provide advice to individuals and families with the issues that matter most to them.
Tel: 01273 234 777 Open Monday to Friday, 10.00am to 4.30pm excluding Bank Holidays.
Web: https://www.gypsy-traveller.org/
Galop
A national charity supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. A person can refer themselves into this services, or you can refer them. All phonelines are free to call and open Monday to Friday 10.00am-4.00pm
National LGBT+ Domestic Abuse Helpline 0800 999 5428
LGBT+ Hate Crime Helpline 0207 704 2040
National Conversion Therapy Helpline 0800 130 3335
The Beaumont Society
The Beaumont Society operates a national information line providing help and support for the transgender community. This information line contains the telephone numbers of all the societies regional organisers who are available to speak to for advice.
Tel: 01582 412220 24/7, 365 days a year
Web: https://www.beaumontsociety.org.uk/contact.html
Mermaids
Mermaids supports transgender, nonbinary and gender-diverse children and young people their 20th birthday, as well as their families and professionals involved in their care. They also offer web chat support to students up to the age of 25. Calls to Mermaids are confidential and any details recorded will not be shared with a third party.
Tel: 0808 801 0400 - Open Monday to Friday, 9am to 9pm
Web: https://mermaidsuk.org.uk/contact-us/
Respond
A national helpline and support service for people with learning difficulties who are either victims or perpetrators of sexual abuse and other trauma, and for their carers. Issues covered include bereavement, abuse, bullying, relationship and sexuality issues.
Tel: 0808 808 0700 - Freephone helpline
Email: helpline@respond.co.uk
Web: www.respond.org.uk
ARC Safety Net Resources - Disability
A link to a range of national resources related to Hate Crime and disability. All resources are free to download and use
Web: https://arcuk.org.uk/safetynet/safety-net-resources/
Local Support Services
Victim Support West Yorkshire
Victim Support is an independent charity dedicated to supporting victims of crime and traumatic incidents in England and Wales. They provide free, confidential specialist help to support people to cope and recover to the point where they feel they are back on track with their lives. Help in other languages is available if required.
Tel: 0300 303 1971 Lines are open 8am-8pm Monday to Friday and 9am-5pm Saturday.
Out of hours Supportline: 08 08 16 89 111
Web: https://www.victimsupport.org.uk/resources/west-yorkshire/