Northamptonshire (West)

ASK

• “How are things for you at the moment?”
• “Would support around your health and wellbeing be helpful right now?”
• “Have you heard of the WNC Wellbeing Service?”

ASSESS

• Explore what they’d like help with (stress, lifestyle, confidence, routine, motivation).
• Identify whether they could benefit from regular one-to-one support.
• Check if they are a West Northamptonshire resident aged 18+.

ACT

• Offer to refer them to the Wellbeing Service (up to 12 weeks of 1:1 support).
• Provide the email, phone number, or online referral link.
• Encourage them to take the first step, even if they’re unsure.

Conversation tips

• Keep the tone kind and normalise seeking support.
• Focus on what they want to improve — small steps, not perfection.
• Reassure them: the service is supportive, flexible, and person-centred.
• Encourage engagement: “You don’t have to do this alone.”

Resources

• Wellbeing Service | West Northamptonshire Council; ways to access:
  • Email: wellbeingservice@westnorthants.gov.uk
  • Online referral form (WNC website)
  • Phone: 0300 126 7000 (option 1)
• For adults 18+ living in West Northamptonshire
• Up to 12 weeks of 1:1 support with a Wellbeing Adviser
• Wellbeing service community venues:
  • (T) Towcester (The Forum)
  • (O) Olympus House
  • (D) Drayton
  • (DV) Daventry (The Abbey)
  • (OAS) One Angel Square