Northamptonshire (West)

ASK

• “Have you heard about Welcoming Spaces in your area?”
• “Would a warm, safe place to spend time be helpful for you right now?”
• “Do you need somewhere local where you can feel comfortable and supported?”

These questions help identify whether someone might benefit from a Welcoming Space.

ASSESS

Use healthy conversation skills to understand their situation:

• Listen actively and without judgement
• Acknowledge how they are feeling
• Explore what they need — warmth, company, safety, or support

This helps determine whether a Welcoming Space could meet their needs.

ACT

Offer simple, supportive next steps:

• Explain what Welcoming Spaces provide
• Share how to find the nearest space
• Encourage them to visit if they feel it would help

Conversation tips

• Reinforce that everyone is welcome, without exception.
• Emphasise dignity and respect — all guests are treated equally.
• Highlight that Welcoming Spaces are safe, follow safeguarding policies, and meet food hygiene standards.
• Normalise attendance: “People come for many different reasons — there’s no judgement at all.”
• Stress the core message: Everyone has a right to be warm.

Resources

• Welcoming Spaces Directory: Find the nearest space by 📞 0300 126 7000
• https://www.westnorthants.gov.uk/cost-living-support