FAQ's
Frequently Asked Questions
For PoliceÂ
Q. How do I download LEPH Link?
A. Police officers and staff do not need to download LEPH Link. If you are part of the pilot trial the LEPH Link app will be automatically uploaded to your phone. If you are not part of the pilot but would like the app uploaded to a work device (mobile or PDA), please email LEPHlink@devonandcornwall.pnn.police.uk to request access.
Q. Can I only signpost to these services?
A. No. LEPH Link Link contains links to external websites to help you quickly and easily find information that may be relevant to assist you in signposting members of the public. These links and information are provided solely for information and convenience and are not intended to represent an exhaustive listing.
Q. The LEPH Link App won’t work on my device
A. If LEPH Link will not open or load, please first check that you have internet access. You should also check with a colleague if the App is working on their device to ascertain if this is a force wide issue or specific to your device. If once you have explored these options, you still cannot access the app, please contact the Customer Service Desk in the usual way for IT support. You should always be able to access LEPH Link via web browser.Â
For Partner Services and Agencies
Q. Why are there not more services in the LEPH Link Directory?
A. The LEPH link directory is not intended to be exhaustive. Due to the need to ensure the directory is fit for purpose and to facilitate an effective pilot trial, we have limited the number of services included within the directory. The nature and scope of the LEPH Link directory will be reviewed, once the pilot trial is complete.Â
Q. I’m a service manager and no longer wish for my organisation to be listed on LEPH Link, who do I contact?
A. Please email LEPHlink@devonandcornwall.pnn.police.ukÂ
Q. I want to suggest a service for inclusion in the LEPH link directory, who do I contact?
A. If you would like to suggest a service for inclusion, please email the LEPH link Project Team on LEPHlink@devonandcornwall.pnn.police.uk who will consider your request.
General
Q. What is LEPH Link?
A. LEPH Link is a Public Health signposting tool designed for police officers, providing swift access on their mobile devices to the public health services and information they need to support members of the public. It’s a progressive web app which means it looks like a website but can be downloaded onto mobile devices so it is accessible on and offline at any time of day in case internet access is unavailable. It is mobile friendly and very simple to use. The content and information on LEPH Link is fully accessible to the public online. Topic content has been developed in collaboration with policing colleagues and public health experts at University of Leeds, OHID and HEE.
Q. Can you refer people to services using LEPH?
A. LEPH Link has no referral mechanism built in. There is no ability to enter personal data into the app or make a referral to an organisation or service provider. It is purely a directory that can be used to aid professionals in their interactions on specific topics and to provide contact details for organisations or services which members of the public may wish to contact for support or advice.Â
LEPH Link is not intended to replace any existing safeguarding measures, force policies and procedures or investigation protocols or referral mechanisms for victims, witnesses or any other relevant parties the police may come into contact with.
Q. How was LEPH Link developed?
A. LEPH Link came about from a collaborative project between HEE and University of Leeds to progress recommendations from the ‘Public Health Approaches in Policing’ report. It is an adaptation of an existing public health web App called MECC Link which stands for Making Every Contact Count. All topic content on LEPH has been developed in collaboration with policing colleagues and public health experts at University of Leeds, OHID and HEE to ensure it is as credible as possible. It was initially trialled in Yorkshire and the Humber, however a number of other forces have now begun to adopt LEPH across the country. The website is owned by the Directors of Public Health for Yorkshire and the Humber.
Q. I have identified out of date or incorrect information on LEPH Link
A. The LEPH Link content has been developed in consultation with internal and external Subject Matter specialists. However if you feel you have identified any out of date or incorrect information on the site, please email the LEPH Link team on LEPHlink@devonandcornwall.pnn.police.uk specifying the information that requires updating.