Financial Inclusion

Overall, nearly two-thirds (63%) of UK adults have been concerned about a friend, family member or colleague’s mental wellbeing, linked to money worries

Of those who have been worried, the most common signs include changes in mood and temperament trouble sleeping, and being anxious, stressed or lacking in confidence to contact the bank.

You can use the MECC approach to look out for these signs and enable people to access help, guidance and advice on mental health, debt and money management. There is a wide range of guidance available from the Money Advice Service website which will have incorporated into MECC Link.

Very Brief Intervention


Do you have any worries relating to money, budgeting, borrowing or debt?

For Budgeting

How confident are you about a budget setting, sticking to it and how to save?

Did you know that Money Advice Service provides a range of management tips, including how to set up a budget, sticking to it and how to save, would you like some further information on this?

For Debt

Did you know that the Money Advice Service offer a range of free advice on anything that you might be struggling to pay for, would you like some information on this?

Did you know that there is lots of free debt advice services available across the UK, would you like further information on these?

For Borrowing

Before borrowing money have you considered if

  • You need to spend the money
  • You have other ways of financing the purchase, and
  • You can afford to pay back the money you’re planning to borrow

If you need to borrow money, have you considered the cost of borrowing and where you would source this from?

The Money advice service has advice on different sources of borrowing as well as advice on good debt and bad debt, would you like some further information on this?

  • Empathise that its normal to worry about money issues but reassure that there is lots of free help available  - See ACT section for details of other organisations that provide free debt advice


For Budgeting

Taking the time to manage your money better can really pay off. It can help you stay on top of your bills and save ÂŁ1,000s each year, would you like some helpful information on managing your money?

For Debt and Borrowing

Would you like some information on that could assist you with paying for household bills?

The Money advice service has a free debt test that might help you work out and determine your level of debt and see how you can get back on track with your finances. Would you like some further information on this?

Would you like some further information on the many different free and recommended debt advice service that are available either nationally or locally? - See Act section

  • Re-assure them that the debt adviser will never judge them or make them feel bad about their situation and that they will work with the person to find way find ways to manage their debts even if they think they have no spare money.
  • Re-assure them that most people who have get debt advice feel less stressed or anxious and more in control of their life again.


National Support Services

The Money Advice Service

Free and impartial money advice, set up by government

  • Advice and guides to help improve your finances
  • Tools and calculators to help keep track and plan ahead
  • Support over the phone and online

Tel: 08001387777


Typetalk: 18001 0800 915 4622, Monday to Friday, 8am to 6pm, Saturday, Sunday and Bank Holidays, closed

Citizens Advice Service

The Citizens Advice Service can help you to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape.  Citizens Advice also offer advice on Benefits and Tax credits as it's important to make sure that you get all the help that you're entitled to

Tel: 03444 111 444


National Debtline

National Debtline has helped millions of people with their debts. They'll talk you through options and give clear advice on how to take back control.

Tel: 0808 808 4000


StepChange Debt Charity

StepChange helps change the lives of thousands of people every week. Their expert advice is impartial and personalised to each individual situation.

Tel: 0800 138 1111



PayPlans supportive, non-judgemental team of advisers help thousands of people beat their debts every year, and treat all of their calls with the strictest confidence.

Tel: 0800 280 2816


Debt Advice Foundation

Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt.

Tel: 0800 622 61 51


Credit Unions

Credit unions offer an alternative to traditional banks and building societies for saving and borrowing. 

They're there to provide a financial community. Credit Unions can help those who can't get access to ordinary bank products; a lifeline in less well-off communities for people grappling with their finances.