Simple Signposting to Better Health and Wellbeing
Southend-on-Sea
Self-care and National Support Services
NATIONAL SUPPORT
Do you think you would benefit from some further support to reduce your drinking to 'lower risk' levels?
- Speak to your GP, a loved one or call Drinkline 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm). The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality
- Download the 'One You' drinks tracker makes it easy to keep an eye on the booze and take control with daily tips and feedback) available on itunes or google play
- Get further information from NHS Choices www.nhs.uk
SELF CARE
Further tips on cutting down
Make a plan
Before you start drinking, set a limit on how much you're going to drink.
Set a budget
Only take a fixed amount of money to spend on alcohol.
Let them know
If you let your friends and family know you're cutting down and it's important to you, you could get support from them.
Take it a day at a time
Cut back a little each day. That way, every day you do is a success.
Make it a smaller one
You can still enjoy a drink, but go for smaller sizes. Try bottled beer instead of pints, or a small glass of wine instead of a large one.
Have a lower-strength drink
Cut down the alcohol by swapping strong beers or wines for ones with a lower strength (ABV in %). You'll find this information on the bottle.
Stay hydrated
Have a glass of water before you have alcohol and alternate alcoholic drinks with water or a soft drink.
Take a break
Have several drink-free days each week.
Local Support Services
STARS Southend Treatment and Recovery Service
Updates to the service:
- Our service is running but we have shifted to telephone-based support and appointments. We are still taking new referrals.
- Needle Exchange and Naloxone are available from the hub but please call ahead to arrange pickup.
- To help you stay safe, we are changing the way we prescribe medication for a while. Please take a look at our prescriptions info page to see what’s happening. If you have any questions about this, give us a call.
- We are running groups online and in the service. Please get in touch if you'd like to join.
- You can access Breaking Free Online (call the service for an access code if you don’t already have a login) and find online groups and support options on our coronavirus info page.
Find the latest information on coronavirus from the NHS and GOV.UK.
Tel: 01702 431889
Email: Southend.Referrals@cgl.org.uk
Web: STARS Southend Treatment & Recovery Service Info | Change Grow Live
Self-care and National Support Services
Self Care
There is a wealth of information and ways to prevent falls on the following websites
- Saga - Discover ways to stay fit at https://www.saga.co.uk/magazine/health-wellbeing/wellbeing/falls-guide
- Age Uk - Information on falls prevention, exercise classes and handyman services in some areas. Call free on 0800 169 6565 or see https://www.ageuk.org.uk/information-advice/health-wellbeing/fitness/falls-prevention/
- The effective assessment of an individual’s risk of a fall would be a multifactorial intervention considering falls history, visual impairment etc. This assessment would enable the referral of an individual to effective interventions targeted at specific risk factors
- Your GP may carry out some simple tests to check your balance. They can also review any medicines you're taking, in case their side effects may increase your risk of falling. Your GP may also recommend:
- having a sight test if you're having problems with your vision, even if you already wear glasses
- having an electrocardiogram (ECG) and checking your blood pressure while lying and standing
- requesting a home hazard assessment, where a healthcare professional visits your home to identify potential hazards and offer
- advice doing exercises to improve your strength and balance (try some exercises for older people)
- NHS Choices - Find this leaflet and other resources at https://www.nhs.uk/live-well/healthy-body/keep-your-bones-strong-over-65/
Local Support Services
Southend-on-Sea BC
Everyone Health
Who can get help to prevent falls?
- History of falls in the last 12 months
- Fear of falling
- Balance Problems/Feeling unsteady
- 4 or more medications a day (number)
- Use of a walking Aid
- Medical condition that affects balance (Parkinson’s, Stroke, Dementia)
- Osteoporosis
- Medically Stable/ any conditions under control
If your are eligible for our Falls Prevention programme you will be booked into a group near you. This is a 36 weeks programme where you attend once a week for the duration of the programme. You will receive a falls assessment to identify all the things that may be contributing to this, as well as take part in a strength and balance exercise programme.
We are very excited to announce the launch of our new Falls Prevention service. All sessions are returning face to face across the borough. We are now focusing on prevention, therefore if you have not had a fall but you are worried about falling in the future this service is for you. The sessions are made up of 60 minutes strength and balance exercises, followed by a 30 minutes educational talk. Would you like to find out more about Falls Prevention and ways to reduce falls then give us a call on 0333 005 0095 and we can book you into a multifactorial risk assessment consultation with one of our Postural Stability Instructors.
Tel: 0333 005 0095
Self-care and National Support Services
National Support Services
Managing your money in uncertain times
Cost of living support – Southend-on-Sea City Council
MoneyHelper: https://www.moneyhelper.org.uk/en/money-troubles/way-forward
The pandemic and the rising cost of living have left lots of people with new money worries. Whether you’ve been caught off guard by higher bills and payments, uncertain income or the loss of a job, we can help you find your way forward and take the first step towards getting on top of things.
- Living on a squeezed income: Whatever is going on in your life, there are ways to make your income go further. Learn how to cut back on costs and see what extra help is available.
- Help if you’re struggling with bills and payments; Our quick, easy-to-use Bill prioritiser helps you understand which bills and payments to deal with first and how to avoid missing any payments
- Redundancy and losing your job: Losing your job can be a huge financial hit. Make sure you know your rights and understand how to protect your finances.
- Financial support if you’re self-employed: Working for yourself comes with extra challenges in uncertain times. Find out how you can top up your income and manage irregular earnings.
- Have you missed a payment? If so, now is the time to get debt advice.
The Money Advice Service
Free and impartial money advice, set up by government
- Advice and guides to help improve your finances
- Tools and calculators to help keep track and plan ahead
- Support over the phone and online
Tel: 08001387777
Web: https://www.moneyadviceservice.org.uk/
Typetalk: 18001 0800 915 4622, Monday to Friday, 8am to 6pm, Saturday, Sunday and Bank Holidays, closed
Citizens Advice Service
The Citizens Advice Service can help you to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape. Citizens Advice also offer advice on Benefits and Tax credits as it's important to make sure that you get all the help that you're entitled to
Tel: 03444 111 444
Web: https://www.citizensadvice.org.uk/debt-and-money/
National Debtline
National Debtline has helped millions of people with their debts. They'll talk you through options and give clear advice on how to take back control.
Tel:
Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt.
Tel: 0800 622 61 51
Web: http://www.debtadvicefoundation.org/
Credit Unions
Credit unions offer an alternative to traditional banks and building societies for saving and borrowing.
They're there to provide a financial community. Credit Unions can help those who can't get access to ordinary bank products; a lifeline in less well-off communities for people grappling with their finances.
Web: https://www.findyourcreditunion.co.uk/
Local Support Services
Just about managing?
Cost of Living Support announced with effect from 25 May 2022 - Cost of living support factsheet: 26 May 2022 - GOV.UK (www.gov.uk)
Are you in financial hardship? Are you just about managing?
Has your income decreased or changed and you are not sure what to do?
Are you struggling to make ends meet?
You may be eligible for the financial support below.
Benefits
Unsure what benefits you can claim, complete this online calculator with your current information to find out what and how you can claim.
Pension Credit
If you are of pensioner age and not in receipt of Pension Credit use this online calculator to see if you are eligible, this could boost your income up to £3,300 a year Pension Credit calculator - GOV.UK
Food and fuel
There are a few ways you can access food and fuel if you find yourself in need.
Citizens Advice Southend may be able to help with food vouchers or to access with assistance for switching fuel provider and reviewing hardship.
Email: southendinfo@citizensadvicesouthend.org.uk
Direct telephone number: 01702 456352 or 01702 456366
The Essential Living Fund may be able to help with short term 1 off emergencies with a food and fuel award.
Energy costs
Council Tax energy rebate scheme of £150
The Government have provided a support package to help households with the increase in energy cost, please follow our pages to see if you are entitled: Council tax rebate of £150.
Local Energy Advice Programme
Our LEAP page has more information on this programme if you are struggling to pay your bills and find your home is cold LEAP (Local Energy Advice Programme)
Water
Anglian Water’s specially trained extra care support team can create personalised payment plans to help our customers budget, provide some breathing space if they need some extra time to pay, as well as guide them towards other help and benefits available
They also provide a range of free practical support services through their Priority Services Register. Priority Services in place to help lots of people with different needs and is completely free. By signing up, they are made aware of a customer’s circumstance (for example, if they’re living with a disability or going through a life change) and can tailor services to better support peoples needs.
- prioritise their needs if there’s an interruption to their water supply
- help protect customers against bogus callers
- communicate in different languages, including British Sign Language
- send bills in alternative formats, including large print, audio and braille
- knock and wait, giving customers longer to get to the door
Housing cost – rented accommodation
If you are living in rented accommodation and on a low income you may be entitled to help with your housing costs, depending on your circumstances you may have to make this claim from the Department of Works and Pension or the Local Council.
Council tax reduction – making claims
Has your income decreased and now you are struggling to pay your Council Tax Bill, you could be entitled to a reduction in your Council Tax.
Rent arrears – discretionary housing payments
If you have a rent a top up that you are unable to pay or you considering moving to a more affordable rented accommodation? You may be entitled to help from the Discretionary Housing Payment scheme if you are currently in receipt of Housing Benefit or receive the Housing Element in your Universal Credit Payment.
Debt, income and financial support
Our Managing Debt page has details of various money advice support groups.
Citizens Advice Southend can help with Debt advice, maximisation of income, help to claim Universal Credit:
Email address: southendinfo@citizensadvicesouthend.org.uk
Direct telephone number: 01702 456352 or 01702 456366
Mental health
Please follow the links shown below for guides to Adult and Children Mental Health Services.
Livewell Southend
Livewell Southend is a health and wellbeing self-serve website that provides information and advice on how to stay well plus details on Community Groups, Organisations and details of services that can support all kinds of needs.
Contact Benefits
Self-care and National Support Services
Fire and Rescue Service Safe and Well
Please use the Local Support and Contact details section below for signposting information to request either a Safe and Well visit for further Fire Safety advice from the Fire and Rescue Service.
Further information on Safe and Well can be found on the links below:
Home Fire Safety (essex-fire.gov.uk)
Our Safe & Well Officers are able to provide residents living within Essex free appropriate smoke alarms (including sensory for those with hearing loss), fire safety & crime prevention advice & a range of wellbeing guidance. Each resident they visit has a person-centred, bespoke visit, whereby our Officer will risk assess their home & wellbeing, & provide assistance in the form of advice, guidance, signposting or referral on to another appropriate organisation. They deal with a whole host of well-being factors & vulnerabilities & we work with a huge range of organisations across Essex, to provide the resident with the most appropriate help for their individual situation & requirements. Visits are free & available to everyone.
Self Care
Establish a Bedtime Routine
- Close all internal doors fully
- Turn off and unplug any unnecessary electrical appliances
- Check your oven and/ or hob is turned off
- Ensure candles and cigarettes are fully extinguished
- Keep your door and window lock keys in an accessible place on the route out of the property
Make an Escape Plan
- Plan an escape route and make sure everyone knows how to escape
- Make sure exits are kept clear
- Ensure you have easy access to a phone in your bedroom at night
- Keep door and window keys where everyone can find them easily
- Review your plan if your ability to escape or your property layout changes
What to do if there is a Fire
- Keep calm and act quickly get everyone out as soon as possible
- Do not tackle the fire yourself
- Before you open a door check if it’s warm, if it is do not open it as fire may be on the other side
- If there is smoke , keep low where the air is clearer
- If your clothes catch fire you should lie down and roll around. If possible, smother the flames with a heavy material such as a coat or a blanket – remember – STOP DROP and ROLL
What to do if you cannot get out
- If safe to do so gather everyone into one room, ideally with a window and a phone
- Put bedding around the bottom of the door to block out smoke
Call 999- an operator will offer survival advice whilst you are on the phone
- If you do not have access to a phone, open the window and shout “HELP FIRE”
GET OUT, STAY OUT and CALL 999
Hoarding UK
Hoarding UK is the only UK-wide charity solely dedicated to supporting people affected by hoarding behaviours. Our aim is to empower individuals experiencing hoarding behaviours to achieve spatial and personal change, to reduce isolation and improve their health and well-being. We are a multi-service organisation, helping thousands of people over our ten years of service. In 2017, for example, we supported over 1,000 new people and professionals through our National Helpline.
Tel: 020 3239 1600 or 07444 791 500
Local Support Services
Home Fire Safety (essex-fire.gov.uk)
Our Safe & Well Officers are able to provide residents living within Essex free appropriate smoke alarms (including sensory for those with hearing loss), fire safety & crime prevention advice & a range of wellbeing guidance. Each resident they visit has a person-centred, bespoke visit, whereby our Officer will risk assess their home & wellbeing, & provide assistance in the form of advice, guidance, signposting or referral on to another appropriate organisation. They deal with a whole host of well-being factors & vulnerabilities & we work with a huge range of organisations across Essex, to provide the resident with the most appropriate help for their individual situation & requirements. Visits are free & available to everyone.
Self-care and National Support Services
Self Care
- The Public Health England 'One You' Website contains a wealth of information on different food choices and healthy recipes
- Visit the healthy eating page on the 'Change for Life' website which has loads of great information about food and drink swaps for a healthier diet.
- Try the new 'Be Food Smart app'! See how much sugar, sat fat and salt is really inside your food and drink - just by scanning the barcode from your mobile phone, Android and Iphone Apps available.
- Visit the recipes page on 'Change for Life' has a extensive list of recipes for breakfast, lunch, dinner and lunchboxes!
- NHS Choices has a useful list of tips on how to add your 5 a day into your daily meals
Local Support Services
Everyone Health
Weight Management
We all know that healthy eating and a balanced diet is the key to staying in shape, but more often than not life gets in the way. That’s why we’ve combined the two, creating weekly sessions that include 45 minutes of exercise and 45 minutes of nutritional advice, where you can develop your fitness and knowledge of eating healthily.
We offer lots of options to understand food choices and to help you find tasty, small changes to help you lose weight for good. We run groups and one to one sessions with our trained and friendly registered nutritionists. They are also fun and sociable, giving you the chance meet people who, just like you, want to get fit and lose weight. If this isn’t for you, we can offer some residents free access to 12 weeks of Slimming World, Weight Watchers and Trim and Train in Southend through our local partnerships. We encourage a balanced approach including both what you eat and helping you to move more, as well as helping you to track your progress – we’ll be there every step of the way, and to cheer on every pound you lose.
Health Trainer
Health Trainers have a wealth of training and expertise to guide and support you to improve your health and wellbeing. You will work in partnership with your health trainer and develop a plan that is tailored to your individual goals. They can support you with the behaviour change tools to make changes to your diet and weight.
Tel: 0333 005 0095
Web: Home - Everyone Health Southend-on-Sea
Health 4 Life - Healthy Lifestyle Programme for 5-16 year olds.
Health4Life is a free, informative, and supporting local programme developed at Southend-On-Sea City Council and is aimed 5–16-year-olds to help children and their families achieve and maintain healthy lifestyle choices.
The Health4Life programme have developed an exciting new online course to allow families to participant via Teams in learning about healthier lifestyles. This 4-week course and the service can also provide and signpost to a number of helpful resources around maintaining a healthy lifestyle.
Weekly topics include:
• The Eatwell Guide
• Eating Out
• The importance of sleep
• Sugar and caffeine in drinks
Tel: 01702 212838
Email: deborah.hartchc@nhs.net
Self-care and National Support Services
If you think the person you are concerned about is in immediate danger or needs urgent care, please call 999.
Whilst there are some amazing national services available, we recommend a local first approach. A list of local services can be found at the foot of this text
Street Link is a national service which can be used by members of the public if they see people sleeping rough. Referrals can be made using the hotline (0300 500 0914) or online at Street Link.
This service aims to connect rough sleepers with appropriate services, both statutory and voluntary. Local resources for rough sleepers vary greatly across the country. They can include day centres, contact and assessment teams, soup kitchens and soup runs. Details of such resources can often be obtained by contacting local authorities.
Street assessment teams give rough sleepers information about available health care, night shelters and hostels, and other resources for homeless people. Some hostels and night shelters will only take referrals from a contact and assessment team worker. Some outreach teams will work with people on a long-term basis.
Information on over 9,000 services - hostels, day centres and other advice and support services for homeless people and those at risk of homelessness can be found at: www.homelessuk.org/
Local Support Services
Homeless Support
HARP
HARP is the leading Southend charity helping local people overcome homelessness for good.
We provide essential services and long term solutions to support local people taking steps to overcome homelessness. Homelessness is a diverse and complex issue, and many that are homeless remain hidden; sofa surfing, sleeping rough away from danger, or living between places as and when the opportunity arises.
Are you sleeping rough, sofa surfing or at risk of becoming homeless in Southend?
Tel: 01702 615000
Web: HARP | Southend's homeless charity (harpsouthend.org.uk)
Self-care and National Support Services
Give reassurances that there are lots of sources of support
If you are worried that this person is in crisis, please see section for Suicide Prevention
If no immediate risk take the following steps:
Encourage them to ring:
Samaritans - (All age groups)
Tel: 116 123, open 24 hours a day.
Shout - https://giveusashout.org/ (All age groups)
Text: 'SHOUT' to 85258
Papyrus - (Young people)
Tel: 0800 068 41 41
Text: 07786209697
Email: pat@papyrus-uk.org
Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
SELF CARE
- Encourage the person to contact their GP. Their GP will be able support the person in many ways
- Mind 'The charity for better mental health' has an extensive range of self help resources available
- The NHS have has a range of self-help tools available
- For Men -CALM (Campaign Against Living Miserably) offer accredited, confidential and free support to men anywhere in the UK through a helpline and web and webchat service. They talk through any issue with you and offer support, advice and signposting.
Coronavirus (Covid-19) and your mental wellbeing
Information and Support from the Mental Health Charity Mind. You might be worried about coronavirus (also known as COVID-19) and how it could affect your life. This may include being asked to stay at home or avoid other people.
This might feel difficult or stressful. But there are lots of things you can try that could help your wellbeing.
Website: https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/#collapse28d18
Every Mind Matters
‘Every Mind Matters’ is the first national mental health campaign from Public Health England
- It’s an NHS-approved digital hub full of expert advice and practical tips to achieve good mental health
- It also has a free NHS-approved online tool - ‘Your Mind Plan’ to help us:
- deal with stress
- boost our mood
- improve our sleep
- feel more in control.
Search online for 'Every Mind Matters'
https://www.nhs.uk/oneyou/every-mind-matters/
Support Services - Adults
Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.
IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (CBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.
Support Services - Veterans
Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.
Tel: 0800 138 1619
Web: https://www.combatstress.org.uk/help-you
Support Services - Perinatal
PANDAS Foundation
The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.
Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)
Web: http://www.pandasfoundation.org.uk/
Support Services - Carers
The Carers Trust
It is important that you take care of your own health, even if you are busy looking after someone else's health. Being healthy is not only important for you, but it also helps the person you care after too. The website contains some helpful guides on relationship management and information on self-care and respite care.
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
- Web: http://www.themix.org.uk/ : Tel: 0808 0808 4994 (Freephone)
- https://www.nelft.nhs.uk/set-camhs : Tel: 0800 953 0222 (Freephone)
For Parents
YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.
Web: https://youngminds.org.uk/
Talk about the Five Ways to Wellbeing. The mental health equivalent to the dietary advice to have ‘5 a day’ fruit and vegetables for physical health.
1. Connect - With the people around you. With family, friends, colleagues and neighbours. At home, work, school or in your local community.
- As being well connected is good for your mental wellbeing… Is there anything you could be doing more of?
- Can you think of connections that you would like to make or remake?
2. Be Active - Go for a walk or run. Step outside. Cycle. Play a game. Garden. Dance. Exercising makes you feel good. Most importantly, discover a physical activity that you enjoy; one that suits your level of mobility and fitness.
- What activities do you engage in on a regular basis? How would I like to develop this?
- Are there any minor adjustments you can make in your life that can help you to be more active?
3. Take Notice - Be curious. Catch sight of the beautiful. Remark on the unusual. Notice the changing seasons. Savour the moment, whether you are on a train, eating lunch or talking to friends.
- How can you practice slowing down and pausing more often?
- What difference will incorporating this into your daily life make?
4. Keep Learning - Try something new. Rediscover an old interest. Sign up for that course. Take on a different responsibility at work. Fix a bike. Learn to play an instrument or how to cook your favourite food. Set a challenge you will enjoy achieving.
- What would you like to learn about? What interests you? What do you value? What would you find useful?
- What do you need to do to make learning something you look forward to?
5. Give - Do something nice for a friend, or a stranger. Thank someone. Smile. Volunteer your time. Join a community group. Look out, as well as in.
- Do you notice what it’s like for you when you give to others?
- What else could you give others that you hadn’t thought of before?
Local Support Services
Therapy for you (IAPT - Improving Access to Psychological Therapies)
We‘ll help you feel better
When you’re experiencing mental health difficulties, you want to find help right away. We’re committed to delivering professional support promptly, when and where it’s needed. That’s why we’re helping to break down the barriers to accessing mental health support by exploring new technologies and new ways of delivering the help you need.
We’re the first NHS organisation to offer online video therapy courses, with sessions that deal with a wide range of feelings and symptoms. We’re also able to arrange access to Psychological Wellbeing Practitioners, Counsellors and Cognitive Behavioural Therapists both remotely and in person.
Provided by Essex Partnership University NHS Foundation Trust (EPUT), our service makes a range of CBT-based therapies available to anyone over the age of 18 who lives in South East Essex or over the age of 16 who lives in North East Essex and is not currently receiving secondary mental health care or crisis services.
Tel: 01268 739128
Web: Therapy For You – We’ll help you feel better
Rethink Mental Illness - Support Together Southend Group
The group is coordinated by volunteers with lived experience of mental illness, who aim to empower members and promote and improve the mental wellbeing of people living in Southend-on-Sea and its surrounding areas. We offer friendly support for people with mental illness, whether it's diagnosed or not, and carers are welcome too.
We meet for two hours on the second Wednesday of every month, to talk, socialise and do various activities in a safe space. These activities include art and crafts, writing, games, quizzes, listening to guest speakers, and much more.
We meet for two hours on the last Saturday of every month (except December) to play ping pong, crazy golf, tumble tower blocks, board games, dominoes, cards and we can sometimes use the garden for outdoor activities.
Refreshments of tea, coffee and biscuits are provided.
Website: Support Together Southend Group (rethink.org)
Trust Links
Trust Links is your local mental health and wellbeing charity. We work across South-East Essex to support people experiencing mental health difficulties, unpaid carers and other community members. Our projects support over 1,500 people a year in Southend, Rochford and Castle Point.
We’re committed to building stronger communities, and supporting the environment through sustainable living is at the core of our work.
We offer the following services:
- Therapeutic gardening through our Growing Together projects
- Counselling and peer support activities for carers in Southend Borough
- Recovery and wellbeing workshops and courses through REACH Recovery College
- Access to the REACH Wellbeing Hub, which provides specialist advice and support from visiting agencies
- Youth groups and activities for children of secondary-school age
And so much more.
Email: admin-support@trustlinks.org
Website: Trust Links - Southend's independent mental health charity
For Children and Young People.
Emotional Well-being and Mental Health Service (EWMHS)
The Emotional Wellbeing and Mental Health Service (EWMHS) provides advice and support to children, young people and families who are in need of support with their emotional wellbeing or mental health difficulties.
The service covers Southend, Essex and Thurrock and is open to young people between the ages of 0-18, or up to 25 for those with special educational needs.
Any child or young person experiencing mental health difficulties as well as any parent, guardian or professional can access the service for help and guidance.
There are lots of ways to access the service.
- A child or young person can contact us directly
- Any parent/guardian or professional such as a teacher, school nurse or GP can contact us on the behalf of the young person.
Tel: 0800 953 0222
Email: nelft-ewmhs.referrals@nhs.net
Website: EWMHS for Southend, Essex (Colchester) and Thurrock | NELFT NHS Foundation Trust Mental Health First Aiders (MHFA)
Mental Health First Aiders (MHFA)
To improve mental wellbeing outcomes for staff and as part of Southend Borough Council’s commitment to supporting MINDFUL EMPLOYER, we are pleased to announce that we have successfully trained an ever growing cohort of accredited Mental Health First Aiders across the organisation to offer support to colleagues who may be experiencing a challenge to their mental health condition or struggling with an existing mental health condition.
Mental Health First Aiders (MHFA) are trained to spot the symptoms of mental health issues, offer initial help and guide people to services. The Mental Health First Aiders are located within the Civic Centre, Civic 2, and the Forum, and available for colleagues who require support.
Self-care and National Support Services
Self Care
- If you don't do anything, do something. if exercise didn’t involve a whole lot of self-motivation and actual physical activity, but instead came in a pill, it would be hailed immediately as “a wonder drug” such are the health benefits involved.
- Public Health England's One You campaign supports adults by encouraging physical activity at a local level. A range of personalised tools are available via the How Are You online quiz, which has been completed by over 1 million people since it launched in March 2016.
- The 'One You' Couch to 5k phone app has been designed to help get people off the couch and running in just 9 weeks.
- The 'One You' Active 10 phone app show you how how much brisk walking you do and helps to show you how you can fit a ten minute brisk walk into your day. It breaks this brisk walking down into manageable chunks of ten minutes and encourages at least one session every day (which equates to 70 minutes a week). Users can set their own goals and the app encourages people to progress up to 30 brisk minutes of walking per day, to meet the 150 minutes recommended by the Chief Medical Officer
- Why not join a Parkrun in your local area? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome. For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.
Local Support Services
Physical Activity
For a range of sport and physical activity opportunities, please go to, www.activesouthend.com
Here you will find a variety of local activities, which are fun and at a low cost.
Everyone Health
Maintaining regular exercise is a fantastic way to lose weight and improve your overall health and wellbeing. We run weekly group exercise classes it’s not only good for your fitness, but great fun too, with many people saying they made new friends.
Free Health Walks in local parks and on the Pier to those who are taking part in less than 30 minutes of activity per week.
Tel: 0333 005 0095
Web: Home - Everyone Health Southend-on-Sea
The Leisure Centres
The leisure centres in Southend are managed by Fusion Lifestyle. Each of listed below, with there contact details:
- Southend Leisure and Tennis Centre – 01702 613000
- Chase Sports and Fitness Centre – 01702 433006
- Shoeburyness Leisure Centre – 01702 293558
- Belfairs Swim Centre – 01702 712155
Come along and enjoy the fantastic facilities on offer.
For further details, please call the centre of your choice, or, click onto the website at, http://www.fusion-lifestyle.com/centres/southend-leisure-tennis-centre/
Active Essex
The Find Your Active YouTube channel has been produced for those who feel more comfortable getting active in the comfort of your home. With a wide range of activities for you to follow at home or in the garden, there is something for everyone. Whether its tai chi for health, body combat or a family workout, its about finding what is right for you. Plus its free. For the online workouts and downloadable resources, visit, Active Essex: Find Your Active Lifestyle
Self-care and National Support Services
Self Care
- For information about sexual health and contraception visit the FPA sexual health charity website www.fpa.org.uk or the sexual health pages of www.nhs.uk
- You can call the national sexual health helpline free on 0300 123 7123. Calls will be treated with sensitivity and in strict confidence. The Sexual Health Helpline is open from 9am-8pm, Monday-Friday.
- Posters and leaflets can be ordered through the NCSP website or more information can be found via NHS choices
Local Support Services
Brook Southend
Brook Southend offers a wide range of services from our location in central Southend-on-Sea
This includes:
- STI testing and treatment
- Contraception (including long-acting methods and emergency contraception)
- Pregnancy testing and help with pregnancy choices
- HIV support
- Information and advice around all aspects of sexual health and wellbeing
Our services are available to anyone living in Southend-on-Sea and our friendly staff can support you with whatever you need. Even if you're not quite sure what you need, they are there to listen, answer any questions and give you lots of information and support.
Details of our dedicated service for people aged 24 and under will be available soon.
Outside of Southend-on-Sea?
Brook Southend services are only available to residents of Southend-on-Sea. If you live outside of Southend-on-Sea but have an Essex address, please visit essexsexualhealthservice.org.uk for details of how to access sexual health services.
Tel: 0330 135 5916
Web: Brook Southend - Brook Southend (sexualhealthsouthend.co.uk)
Southend School Nursing Service can offer sexual health advice for young people.
For young people, School Nurses are a source of advice and support for a range of health issues by offering a drop in service in schools. School nurses work in partnership with other health professionals to achieve positive outcomes for children, young people and their families. Young people living in Southend can also access ChatHealth, which is a secure and confidential text messaging service for young people aged between 11 – 19 years. It allows young people living in Southend to easily and anonymously get in touch with a School Nurse for advice and support. 11-19 year olds can text 07520 649895 for advice regarding mental health, sexual health, bullying, drugs, alcohol, self-harm, relationships and smoking as well as any other health issue.
Self-care and National Support Services
NATIONAL SUPPORT
- Call the free Smokefree National Helpline to speak to a trained, expert adviser on 0300 123 1044. All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm*.
- Smokefree has lots of free support this includes a smartphone app, email programme or text messages that will keep you focused wherever you are.
- You can also speak to your doctor, pharmacy team or local Stop Smoking Service for expert advice on stop smoking medicines.
SELF CARE
- Download the NHS Smokefree app from itunes or google play
- Get further information from the National Health Service www.nhs.uk/quit
- Consider using e-cigarettes to stop smoking
- Millions have used Smokefree support to help them stop smoking. Choose from an app, email, SMS and face-to-face guidance.
- https://ash.org.uk/wp-content/uploads/2019/10/Tobacco-Environment.pdf
Emphasise that quitting will the best thing they will ever do and the NHS Smokefree service can provide the friendly and helpful support they need to quit for good
Local Support Services
The Smokefree Southend Team
Any smoker who lives or works in the City of Southend-on-Sea is eligible to sign up for Stop Smoking Support.
Smokers encouraged to sign up if they:
- are ready and motivated to quit.
- will commit to the ‘not a single puff rule’.
- will commit to a 12-week smoke free programme.
Smokers are three times more likely to stop smoking with the right support, medication or vape device.
Once a quitter reaches 28 days of being smoke free, they are four times more likely to quit for good!
A lone quitter with no support has about a 3% chance of success, so don't delay, and plan your quit today.
So, what are you waiting for? Click on the link: I want to quit smoking.
Tel: 01702 212000
Website: Southend Stop Smoking Support - Southend City Council
Self-care and National Support Services
Self Care
Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.
State that the simplest way to ease feelings of loneliness can be to try to meet more, or different, people.
- Can they think of anything they are interested in, a class or a group they have heard of, that could help connect them with new people? See Useful contacts for ideas of how to find groups. The Red Cross Connecting Communities team can help you connect with your local community and meet new friends.
- Volunteering is a good way of meeting people. Helping others can also really help improve mental health. See useful contacts for organisations that can help someone find local volunteering opportunities.
- Join an online community. See useful contacts for some suggestions.
Contact Cards
Help your neighbours - #viralkindness contact card
Facebook groups
Covid Mutual Aid UK is a group of volunteers supporting local community groups organising mutual aid
Website: https://covidmutualaid.org/
Loneliness in Older People
- The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Call 0800 470 8090. The Silver Line can also put you in contact with community activities in your local area
- Age UK has a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home. There is also telephone befriending Telephone befriending, where a volunteer befriender will phone an older person.
- NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.
Loneliness in Younger People
- It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliness capital of Europe.
- Whilst on the outside young people can be very well connected on social media but if this replaces face-to-face contact then it can add to a feeling of loneliness. Some people also present an idealised version of themselves online and we expect to have social lives like those portrayed in the media.
- Helplines can reduce loneliness, at least in the short term
- The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123
- Get Connected is a free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.
- There are also support services on websites such as Mind's that can remind you you're not alone.
- It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Nightline or the Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.
Local Support Services
Folks Like Us - SAVS
Folk Like Us provides support and advice to people over the age of 65, living in the borough of Southend who are experiencing loneliness and isolation. These people are supported by Turning Tides Team Leaders and if required will be signposted to services who can assist them further.
This National Lottery Community funded project aims to address the following issues:
- Older people in Southend feeling isolated because they cannot participate in social activities in the local community, due to transport difficulties, poor health, not knowing what is available and a lack of confidence.
- Older people feeling disadvantaged because they can’t easily access information which could lead to an improved quality of life.
Folk Like Us Hubs
Our Hubs allow anyone to drop in during the specified times whether they are a registered member or general public seeking information.
Our Hubs are ideal if you would like to:
- have a chat with the team
- meet other people
- learn about local services and support
- take part in themed days like our soup kitchen or knitting club
Website: SAVS | Folk Like Us (savs-southend.org)
Tel: 01702 356 070
Age Concern - Southend
Assisted by a team of volunteers, Age Concern Southend offers comfort, friendship and practical help to residents who feel isolated and lonely or who need support in maintaining the life they wish to lead. Age Concern Southend currently provide services, information and support to older people in the boroughs of Southend, Castle Point and Rochford.
Website: Age Concern Southend. Elderly support. Southend, Castle Point, Rochford (healthylifeessex.co.uk)
Tel: 01702 345373
Email: enquiry@acsos.co.uk
Self-care and National Support Services
Help with Heating Costs
Help with Heating Costs
You may be able to claim financial and practical help with heating your home. Grants available include the GOV.UK Winter Fuel Payment and the Cold Weather Payment.
For more information on how to reduce your bills and make your home more energy efficient, go to GOV.UK Find ways to save energy in your home, or call the government helpline on 0800 444 202.
You can also find out about benefits and financial support if you're on a low income at GOV.UK.
It's worth claiming all the benefits you're entitled to as soon as winter begins
Get advice if you feel unwell
If you are 65 or over, or in one of the other at-risk groups, it's important to get medical help as soon as you feel unwell.
You can get help and advice from:
- a pharmacy – pharmacists can give treatment advice for a range of minor illnesses and can tell you if you need to see a doctor
- your GP – you may be able to speak to a GP online or over the phone, or go in for an appointment if they think you need to
- NHS 111 – go to 111.nhs.uk or call 111 if you have an urgent medical problem and you’re not sure what to do
The sooner you get advice, the sooner you are likely to get better.
Get a flu vaccine
Flu will often get better on its own, but it can make some people seriously ill. It's important to get the flu vaccine if you're advised to.
The flu vaccine is a safe and effective vaccine. It's offered every year on the NHS to help protect people at risk of flu and its complications.
The best time to have the flu vaccine is in the autumn before flu starts spreading. But you can get the vaccine later.
Find out more about the:
If you're worried about a relative or elderly neighbour, contact your Winter Advice – Southend-on-Sea City Council 158821_SBC_Keeping_warm Low Res.pdf or call the Age UK helpline on 0800 678 1602 (8am to 7pm every day).
If you're concerned the person may have hypothermia, contact NHS 111.
Information in other formats
You can also get:
- stay well this winter: large print version (PDF, 1.8Mb)
- stay well this winter: audio file on Soundcloud
- stay well this winter: British Sign Language (BSL) video on Youtube
- stay well this winter: easy read version (PDF, 1.2Mb)
Local Support Services
Self-care and National Support Services
If you’re worried that someone is at immediate risk of taking their own life then phone 999, you should stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.
If no immediate risk take the following steps:
Encourage them to ring:
Samaritans - (All age groups)
Tel: 116 123, open 24 hours a day.
Shout - https://giveusashout.org/ (All age groups)
Text: 'SHOUT' to 85258
Papyrus - (Young people)
Tel: 0800 068 41 41
Text: 07786209697
Email: pat@papyrus-uk.org
Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Other options include:
- contact their GP for an emergency appointment or call the out of hours service.
- call their Mental Health worker, if they have one.
- call their social worker or key worker, if they have one
- encourage to re-engage with mental health services if already engaged
- go through their Safety Plan with them
If they don’t want help, don’t push them. Sometimes it’s easy to want to try and fix a person’s problems, or give them advice but try and at least leave a couple of key telephone numbers with them for Samaritans any local support numbers for their area (Crisis teams etc).
It’s usually better for people to make their own decisions. Help them think of all the options, but leave the choice to them.
A person may not be suicidal but you may still be concerned
Encourage them to contact their GP, they will be familiar with their medical history and will be able to direct them appropriately which may include a referral to the Primary Care IAPT (Improving Access to Psychological Therapies). IAPT team are skilled in helping people 18 years old and older overcome emotional and mental difficulties like:
• Depression.
• Stress
• Anxiety
• Sleep problems
• Confidence and self-esteem problems
All the local IAPT services are listed under the 'Mental Health' section of MECC Link and can be found within the 'local support and contact details' section.
SELF CARE
- Hub of Hope - Postcode based directory of services
- Mind - 'The charity for better mental health' has an extensive range of self help resources available
- The NHS have has a range of self-help tools available
- Andy's Man Club - Want to eliminate the stigma surrounding mental health and create a judgment-free, confidential space where men can be open about the storms in their lives. The Club aim to achieve this through weekly, free-to-attend peer-to-peer support groups for men aged over 18.
- NHS 111 Option 2 Crisis Line The 24-hour service, provided by Essex Partnership University NHS Foundation Trust (EPUT), offers immediate and specialist support to adults experiencing mental health crisis. Support for those experiencing a mental health crisis can be gained by calling NHS 111 and selecting option 2 for mental health. Callers will be connected to trained staff at EPUT who can provide timely and appropriate support and advice. The service is for people aged 18 and over and aims to ensure those in need of support can access it quickly when they need it most.
- #TalkSuicideEssex - suicide prevention campaign for Essex, Thurrock, Southend, Hertfordshire, and Suffolk. The Suicide Prevention - Homepage - #TalkSuicide Essex (letstalkaboutsuicideessex.co.uk) website provides information, support services and access to free online training.
To play your part in preventing suicides
Please access the website below to undertake the free short training course:
Suicide Prevention - Homepage - #TalkSuicide Essex (letstalkaboutsuicideessex.co.uk)
Local Support Services
Friends For Lives - Suicide Intervention and Prevention Service
There are many reasons why someone might experience thoughts of suicide and anyone from any walk of life can often feel that life is no longer worth living.
Feelings of isolation , a lack of self worth, a relationship breakdown, the loss of a loved one, and also issues related to a person's spiritual, sexual, cultural and neuro diversity are just some of the reasons why they might have suicidal thoughts.
At Friends For Lives we reach out to support individuals from all backgrounds and ethnicities and many of the people we support have experienced very challenging situations.
We offer phone support, assessment, safety planning and monitoring services that keep individuals safe whilst they explore additional supports through us that may help them find longer term resolutions.
We are located at The University of Essex in Southend and we attend various venues throughout Southend, Rochford and the Castle Point areas of South East Essex.
Services;
Suicide Hotline (Mon-Fri 10am - 3pm) - 03330 115 121
On-going support either via face-to-face meetings or on the telephone.
Online support via our website - www.friendsforlives.com
Safety Plan - We can create a safety plan with you to ensure that you remain safe and have a support network in place
Suicide Risk Assessments - These can be either via face-to-face or over the telephone
Additional support - We hold activities at the Havens Community Hub in Westcliff that you are able to go along to in order to re-connect with the community
Continued monitoring - We keep in touch with you to ensure that you are safe and that you are receiving the support that you need
Suicide and Mental Health training - This includes Stress & Anxiety Management training, Confidence and Self-Esteem training, and many more. We provide free training to you and those who are supporting you. We also provide training to companies, other services, and professionals, etc.
Monthly Mental Health Magazine - This is available on our website - friendsforlives.com/page/the-magazine/
All of our staff have in-depth training in SEND and ND mental health as we know that they experience different challenges and mental health triggers than others in the community.
We cater for all ages and abilities.
Self-care and National Support Services
Local Support Services
Healthy Workplaces in Southend-on-Sea
Everyone Health
Through Healthy Workplaces in Southend-on-Sea your business can get FREE public health support to assess the health and wellbeing needs of your workplace, identify priorities, embed plans for action and access public health support services. In addition you can receive FREE public health and mental health training, and join our workplace networks where you can connect with other workplaces, exchange ideas, share good practice and raise the profile of what you are achieving.
What can you expect to receive?
- Understand what your workplaces needs are via the Healthy Workplace Needs Assessment
- Support creating a plan of action to address the needs and support to hit those actions
- FREE* 2-day and 1-day Mental Health First Aid Training
- FREE* Royal Society for Public Health accredited training
- FREE* NHS health checks for colleagues
- FREE* attendance at our Workplace Network events throughout the year
- FREE* Healthy Workplace resources for your workplace
What would we like from you?
- A commitment to assess and improve the health and wellbeing of your workforce
- Complete a Workplace Health Needs Assessment or have a valid assessment from the last 12 months
- Attendance at a minimum of 3 of our Workplace Network events a year
- Identify a minimum of one colleague to be a ‘Workplace Health Champion’
Who can get help with Workplace Wellbeing?
To access the FREE support available to your workplace the workplace must:
- Commit to improving the health and wellbeing of all colleagues
- Complete a Workplace Health Needs Assessment form, or have a valid one from the last 12 months
- Attend a minimum of 3 Workplace Network events per 12 months (senior staff and health champions)
- Identify a minimum of one person to be a Workplace Health Champion
- Attend all training that colleagues are booked onto. Any late cancellations or no-shows will result in a charge
- Understand that the free training is identified for colleagues based at workplaces in Southend-on-Sea. Colleagues based at workplaces outside Southend-on-Sea are able to attend, however there will be a charge per person for this.
For more information
Tel: 0333 005 0095
Self-care and National Support Services
Act
NATIONAL SUPPORT
Do you think the person would benefit from some further support to reduce their drinking or drug taking to 'lower risk' levels? You can make the following recommendations:
Speak to your GP or a loved one
ALCOHOL
Drinkline - The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality.
Tel: 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm).
'One You' drink less App - If the person has a smartphone they can download the 'one you' drink less app www.nhs.uk/oneyou/apps/ designed to make it easy to keep an eye on alcohol consumption and take control with daily tips and feedback.
DRUGS
Call FRANK FRANK is a national drug information service with factfiles and FAQs.
Tel: 0300 1236600 (24 hours a day, 7 days a week) or Text 82111
Narcotics Anonymous - A non-profit fellowship or society of men and women for whom drugs had become a problem. They are recovering addicts who meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs. There is only ONE requirement for membership, the desire to stop using.
Tel: 0300 9991212 (10.00am to midnight)
Local Support Services
Southend Treatment and Recovery Service (STARS)
We provide a flexible, confidential treatment and support service for adults and young people with substance misuse issues living in Southend. We can help you reduce and minimise the harmful effects of your substance misuse. Our services include:
- Open access advice and information
- 1-1 structured, care-planned keyworking
- Structured treatment day programme
- Complementary therapies (including acupuncture)
- Women’s service
- Families and carers support group
Tel: 01702 431889
Email: southend.referrals@forwardtrust.org.uk
Web: https://www.forwardtrust.org.uk/
Opening Times
- When is it on: Open 9.30am - 5 pm Monday to Friday (9.30am - 7pm on Tuesdays and Thursdays)
- Time of day: Evening
Morning
Afternoon - Session Information: Open access drop-in sessions
Monday-Friday 9.30 - 5p.m. (Drop-in open until 7p.m. on Tuesdays)
Self-care and National Support Services
National cost of living support
Cost of Living Support announced with effect from 25 May 2022 - Cost of living support factsheet: 26 May 2022 - GOV.UK (www.gov.uk)
Help for Households Campaign
The Government's Help for Households Campaign is offering support to help you prepare for a challenging winter. Make sure you're ready by finding out what you're entitled to.
Benefits
Unsure what benefits you can claim, complete this online calculator with your current information to find out what and how you can claim.
Pension Credit
If you are of pensioner age and not in receipt of Pension Credit use this online calculator to see if you are eligible, this could boost your income up to £3,300 a year Pension Credit calculator - GOV.UK
Food and fuel
There are a few ways you can access food and fuel if you find yourself in need.
Citizens Advice Southend may be able to help with food vouchers or to access with assistance for switching fuel provider and reviewing hardship.
- Email: southendinfo@citizensadvicesouthend.org.uk
- Direct telephone number: 01702 456352 or 01702 456366
The Essential Living Fund may be able to help with short term one off emergencies with a food and fuel award.
Foodbanks give free food to people who are struggling financially. Visit the Trussell Trust to find a foodbank near you.
The Salvation Army also offers emergency assistance to people in need.
These voluntary and community organisations can help you to access support with food, fuel and essential items. You get help by contacting the organisation directly.
Energy costs
Council Tax energy rebate scheme of £150
The Government have provided a support package to help households with the increase in energy cost, please see our Council tax rebate of £150 pages to see if you are entitled.
Local Energy Advice Programme
Our LEAP page has more information on this programme if you are struggling to pay your bills and find your home is cold LEAP (Local Energy Advice Programme).
Warmer Homes
The scheme aims to help low-income homes keep warm by improving the energy efficiency rating and reducing energy bills.
It is open for households with a yearly income under £30,000 and the energy efficiency rating of the house must be E, F or G.
For more information please see the Warmer Homes website.
Energy saving tips
Visit Energy Saving Trust to find out how you can save money on your energy bills.
Water
Anglian Water’s specially trained extra care support team can create personalised payment plans to help our customers budget, provide some breathing space if they need some extra time to pay, as well as guide them towards other help and benefits available
They also provide a range of free practical support services through their Priority Services Register. Priority Services in place to help lots of people with different needs and is completely free. By signing up, they are made aware of a customer’s circumstance (for example, if they’re living with a disability or going through a life change) and can tailor services to better support peoples needs.
- prioritise their needs if there’s an interruption to their water supply
- help protect customers against bogus callers
- communicate in different languages, including British Sign Language
- send bills in alternative formats, including large print, audio and braille
- knock and wait, giving customers longer to get to the door
Avoid and report energy scams
Scammers may sometimes contact you pretending to be from Ofgem. For example, a scammer might call saying they are from Ofgem, suggest you switch and then ask for your bank details. There may also be scams which claim to offer discounts on energy bills.
For more information and to see how to report a scam, please see this page on the Ofgem website Avoid and report energy scams
Housing cost - rented accommodation
If you are living in rented accommodation and on a low income you may be entitled to help with your housing costs, depending on your circumstances you may have to make this claim from the Department of Works and Pension or the Local Council.
Council tax reduction - making claims
Has your income decreased and now you are struggling to pay your Council Tax Bill, you could be entitled to a reduction in your Council Tax.
Rent arrears - discretionary housing payments
If you have a rent a top up that you are unable to pay or you considering moving to a more affordable rented accommodation? You may be entitled to help from the Discretionary Housing Payment scheme if you are currently in receipt of Housing Benefit or receive the Housing Element in your Universal Credit Payment.
Debt, income and financial support
Our Managing Debt page has details of various money advice support groups.
Citizens Advice Southend can help with Debt advice, maximisation of income, help to claim Universal Credit:
- Email address: southendinfo@citizensadvicesouthend.org.uk
- Direct telephone number: 01702 456352 or 01702 456366
Mental health
Cost of Living Support announced with effect from 25 May 2022 - Cost of living support factsheet: 26 May 2022 - GOV.UK (www.gov.uk)
Help for Households Campaign
The Government's Help for Households Campaign is offering support to help you prepare for a challenging winter. Make sure you're ready by finding out what you're entitled to.
Benefits
Unsure what benefits you can claim, complete this online calculator with your current information to find out what and how you can claim.
Pension Credit
If you are of pensioner age and not in receipt of Pension Credit use this online calculator to see if you are eligible, this could boost your income up to £3,300 a year Pension Credit calculator - GOV.UK
Food and fuel
There are a few ways you can access food and fuel if you find yourself in need.
Citizens Advice Southend may be able to help with food vouchers or to access with assistance for switching fuel provider and reviewing hardship.
- Email: southendinfo@citizensadvicesouthend.org.uk
- Direct telephone number: 01702 456352 or 01702 456366
The Essential Living Fund may be able to help with short term one off emergencies with a food and fuel award.
Foodbanks give free food to people who are struggling financially. Visit the Trussell Trust to find a foodbank near you.
The Salvation Army also offers emergency assistance to people in need.
These voluntary and community organisations can help you to access support with food, fuel and essential items. You get help by contacting the organisation directly.
Energy costs
Council Tax energy rebate scheme of £150
The Government have provided a support package to help households with the increase in energy cost, please see our Council tax rebate of £150 pages to see if you are entitled.
Local Energy Advice Programme
Our LEAP page has more information on this programme if you are struggling to pay your bills and find your home is cold LEAP (Local Energy Advice Programme).
Warmer Homes
The scheme aims to help low-income homes keep warm by improving the energy efficiency rating and reducing energy bills.
It is open for households with a yearly income under £30,000 and the energy efficiency rating of the house must be E, F or G.
For more information please see the Warmer Homes website.
Energy saving tips
Visit Energy Saving Trust to find out how you can save money on your energy bills.
Water
Anglian Water’s specially trained extra care support team can create personalised payment plans to help our customers budget, provide some breathing space if they need some extra time to pay, as well as guide them towards other help and benefits available
They also provide a range of free practical support services through their Priority Services Register. Priority Services in place to help lots of people with different needs and is completely free. By signing up, they are made aware of a customer’s circumstance (for example, if they’re living with a disability or going through a life change) and can tailor services to better support peoples needs.
- prioritise their needs if there’s an interruption to their water supply
- help protect customers against bogus callers
- communicate in different languages, including British Sign Language
- send bills in alternative formats, including large print, audio and braille
- knock and wait, giving customers longer to get to the door
Avoid and report energy scams
Scammers may sometimes contact you pretending to be from Ofgem. For example, a scammer might call saying they are from Ofgem, suggest you switch and then ask for your bank details. There may also be scams which claim to offer discounts on energy bills.
For more information and to see how to report a scam, please see this page on the Ofgem website Avoid and report energy scams
Housing cost - rented accommodation
If you are living in rented accommodation and on a low income you may be entitled to help with your housing costs, depending on your circumstances you may have to make this claim from the Department of Works and Pension or the Local Council.
Council tax reduction - making claims
Has your income decreased and now you are struggling to pay your Council Tax Bill, you could be entitled to a reduction in your Council Tax.
Rent arrears - discretionary housing payments
If you have a rent a top up that you are unable to pay or you considering moving to a more affordable rented accommodation? You may be entitled to help from the Discretionary Housing Payment scheme if you are currently in receipt of Housing Benefit or receive the Housing Element in your Universal Credit Payment.
Debt, income and financial support
Our Managing Debt page has details of various money advice support groups.
Citizens Advice Southend can help with Debt advice, maximisation of income, help to claim Universal Credit:
- Email address: southendinfo@citizensadvicesouthend.org.uk
- Direct telephone number: 01702 456352 or 01702 456366
Mental health
Local Support Services
Local Foodbanks
Helping Local People in Crisis
167277 SCC cost of living booklet (1).pdf