MECC Link - Simple Signposting to Better Health and Wellbeing
Richmond upon Thames
Help for people who are “shielded” (formerly vulnerable patient list)
People with underlying health conditions need to take even more precautions to protect themselves from the coronavirus and stay at home for 12 weeks, this is known as being shielded.
If someone is in this category the NHS will have sent them a letter or a text message to give them information about accessing support. They need to register with them that they need this support and instructions on how to do this will be included in the letter.
As part of the shielding scheme, parcels of food and other essential items will be delivered directly to the persons doorstep from a national distribution centre.
If the person has not received a letter by Monday 30 March, they should speak to their GP or specialist. Only your GP or specialist medical team can add them to the Shielded Patients List.
For further information visit: https://www.gov.uk/coronavirus-extremely-vulnerable
Help to support the health and wellbeing of people who may need support from a local community support hub
- See below for details of each local community support hub
Telephone: 0208 871 6555
- Call the free Smokefree National Helpline to speak to a trained, expert adviser on 0300 123 1044. All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm*.
- Smokefree has lots of free support this includes a smartphone app, email programme or text messages that will keep you focused wherever you are.
- You can also speak to your doctor, pharmacy team or local Stop Smoking Service for expert advice on stop smoking medicines.
- Download the NHS Smokefree app from itunes or google play
- Get further information from the National Health Service www.nhs.uk/quit
- Consider using e-cigarettes to stop smoking
- Millions have used Smokefree support to help them stop smoking. Choose from an app, email, SMS and face-to-face guidance.
Emphasise that quitting will the best thing they will ever do and the NHS Smokefree service can provide the friendly and helpful support they need to quit for good
The availability of cheap, illegal tobacco can seriously undermine attempts to stop smoking. Did you know that you can report any sales of illegal tobacco in your community by contacting Citizens Advice Consumer Helpline anonymously on 0808 223 1133, or report it online at http://www.londontradingstandards.org.uk/report-consumer-crime/. Click on our regional resources tab to see more information about how organisations in London are working together on the Stamp It Out campaign and how you can help.
Richmond Stop Smoking Team
The Richmond Stop Smoking Team offer free professional help, advice and access to Nicotine Replacement Therapy (NRT) and other stop smoking medications.
Self-referral freephone (24 hour): 0800 011 4558
Do you think you would benefit from some further support to reduce your drinking to 'lower risk' levels?
- Speak to your GP, a loved one or call Drinkline 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm). The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality.
- Download the 'One You' drinks tracker makes it easy to keep an eye on the booze and take control with daily tips and feedback) available on itunes or google play
- Get further information from NHS Choices www.nhs.uk
- Mutual Aid services including twelve step programmes and Smart Recovery are available to anyone who wants support to address their drug or alcohol use. You can find a meeting here:
Further tips on cutting down
Make a plan
Before you start drinking, set a limit on how much you're going to drink.
Set a budget
Only take a fixed amount of money to spend on alcohol.
Let them know
If you let your friends and family know you're cutting down and it's important to you, you could get support from them.
Take it a day at a time
Cut back a little each day. That way, every day you do is a success.
Make it a smaller one
You can still enjoy a drink, but go for smaller sizes. Try bottled beer instead of pints, or a small glass of wine instead of a large one.
Have a lower-strength drink
Cut down the alcohol by swapping strong beers or wines for ones with a lower strength (ABV in %). You'll find this information on the bottle.
Have a glass of water before you have alcohol and alternate alcoholic drinks with water or a soft drink.
Take a break
Have several drink-free days each week.
Richmond Community Drug and Alcohol Service
Richmond Community Drug and Alcohol Service (known as RCDAS). The service is a consortium of providers and is led by South London and the Maudsley Mental Health Foundation Trust. We Are With You (formerly 'Addaction'), St Mungo's and CDARS make up the rest of the service.
Telephone: 020 3228 3020
RCDAS is located at Ilex House, 94 Holly Road, Twickenham, TW1 4HF.
Getting It On
Getting it On provide information and services for 13-19 year olds on sexual and mental health issues, drugs & alcohol and relationship problems.
Telephone: 0333 300 2100 (SHSWL @ Off The Record or SHSWL @ The Acorn practice)
Alternatively, you can call the Young People's Drug and Alcohol Service for Kingston and Richmond on the number below.
Telephone: 020 8547 6920
HOW TO USE THESE LISTINGS
The following resources are available to support people who are experiencing mental health challenges, however if they are in crisis and need urgent access to support please go to the URGENT MENTAL HEALTH section of MECC Link where you can find local support services for mental health emergencies.
If you are worried that this person is at risk of suicide, please also see the section for Suicide Prevention
For non-urgent mental health support, they may prefer to access services locally and so should be directed to local support services. Scroll to the bottom of the page to see listings of local support services in your borough.
Good Thinking provides digital mental wellbeing support for London. This includes free NHS-approved apps to help you deal with stress, anxiety, low mood and poor sleep. Good Thinking are regularly adding new resources so keep checking back to see what’s new. You can access Good Thinking here: https://www.good-thinking.uk/
Good Thinking was developed through a partnership of local authorities (led by Directors of Public Health), London’s NHS, Public Health England, supported by the Mayor of London and delivered by Healthy London Partnership.
Always give reassurances that there are lots of sources for support, however they wish to access and use them.
- Encourage the person to contact their GP. Their GP will be able support the person in many ways
- Mind 'The charity for better mental health' has an extensive range of self help resources available
- The NHS have has a range of self-help tools available
- For Men -CALM (Campaign Against Living Miserably) offer accredited, confidential and free support to men anywhere in the UK through a helpline and web and webchat service. They talk through any issue with you and offer support, advice and signposting.
Every Mind Matters
‘Every Mind Matters’ is the first national mental health campaign from Public Health England
- It’s an NHS-approved digital hub full of expert advice and practical tips to achieve good mental health
- It also has a free NHS-approved online tool - ‘Your Mind Plan’ to help us:
- deal with stress
- boost our mood
- improve our sleep
- feel more in control.
Search online for 'Every Mind Matters'
Support Services - Adults
Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.
IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.
Support Services - Veterans
Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.
Tel: 0800 138 1619
Support Services - Perinatal
The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.
Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)
Support Services - Carers
The Carers Trust
It is important that you take care of your own health, even if you are busy looking after someone else's health. Being healthy is not only important for you, but it also helps the person you care after too. The website contains some helpful guides on relationship management and information on self-care and respite care.
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
- Tel: 0808 0808 4994 (Freephone)
- Web: http://www.themix.org.uk/
YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.
Talk about the Five Ways to Wellbeing. The mental health equivalent to the dietary advice to have ‘5 a day’ fruit and vegetables for physical health.
1. Connect - With the people around you. With family, friends, colleagues and neighbours. At home, work, school or in your local community.
- As being well connected is good for your mental wellbeing… Is there anything you could be doing more of?
- Can you think of connections that you would like to make or remake?
2. Be Active - Go for a walk or run. Step outside. Cycle. Play a game. Garden. Dance. Exercising makes you feel good. Most importantly, discover a physical activity that you enjoy; one that suits your level of mobility and fitness.
- What activities do you engage in on a regular basis? How would I like to develop this?
- Are there any minor adjustments you can make in your life that can help you to be more active?
3. Take Notice - Be curious. Catch sight of the beautiful. Remark on the unusual. Notice the changing seasons. Savour the moment, whether you are on a train, eating lunch or talking to friends.
- How can you practice slowing down and pausing more often?
- What difference will incorporating this into your daily life make?
4. Keep Learning - Try something new. Rediscover an old interest. Sign up for that course. Take on a different responsibility at work. Fix a bike. Learn to play an instrument or how to cook your favourite food. Set a challenge you will enjoy achieving.
- What would you like to learn about? What interests you? What do you value? What would you find useful?
- What do you need to do to make learning something you look forward to?
5. Give - Do something nice for a friend, or a stranger. Thank someone. Smile. Volunteer your time. Join a community group. Look out, as well as in.
- Do you notice what it’s like for you when you give to others?
- What else could you give others that you hadn’t thought of before?
Richmond Wellbeing Service - Talking Therapies - Adults
Richmond Wellbeing Service offers a range of free and confidential talking therapies and specialist support to help you feel better.
Telephone: 020 8548 5550 (Monday to Thursday 8:15am–8pm, and Friday 8:15am–5:30pm)
Address: First Floor, St Johns Health Centre, Oak Lane Twickenham, TW1 3PA.
Getting It On - Young People
Getting it on provides information and services for 13-19 year olds on sexual and mental health issues, drugs & alcohol and relationship problems.
Telephone: 0333 300 2100 (SHSWL @ Off The Record or SHSWL @ The Acorn practice)
If someone needs help for a mental health crisis, emergency or breakdown, you should seek immediate expert advice and assessment. It's important to know that support is available, even if services seem busy at the moment because of coronavirus.
Scrolling down to the local listings below will provide you with a crisis line number to use in an emergency for each London borough.
However, if someone’s life is at risk – for example they have seriously injured themselves or taken an overdose and you do not feel that you can keep yourself or someone else safe you should call 999.
A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone's time.
If you are not able to speak to your local NHS urgent mental health helpline and you need help urgently for a mental health issue, but it's not an emergency, you should call 111 who will tell you the right place to get help.
If you are worried that this person is at risk of suicide, please also see the section for Suicide Prevention.
You can also encourage them to ring:
Samaritans - (All age groups)
Tel: 116 123, open 24 hours a day.
Papyrus - (Young people)
Tel: 0800 068 41 41
Opening hours - Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Coping during a crisis
The mental health charity Mind has information on ways to help yourself cope during a crisis.
This includes calming exercises and a tool to get you through the next few hours.
South West London and St George’s Mental Health NHS Trust 24/7 Mental Health Support Line
If you need mental health support in a crisis you can call the South West London and St George’s Mental Health NHS Trust 24/7 Mental Health Support Line on 0800 028 8000. The Mental Health Support Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.
Telephone: 0800 028 8000
- The Public Health England 'One You' Website contains a wealth of information on different food choices and healthy recipes
- Visit the healthy eating page on the 'Change for Life' website which has loads of great information about food and drink swaps for a healthier diet.
- Try the new 'Be Food Smart app'! See how much sugar, sat fat and salt is really inside your food and drink - just by scanning the barcode from your mobile phone, Android and Iphone Apps available.
- Visit the recipes page on 'Change for Life' has a extensive list of recipes for breakfast, lunch, dinner and lunchboxes!
- NHS Choices has a useful list of tips on how to add your 5 a day into your daily meals
Healthy weight resources
These resources give health and social care professionals a core set of healthy weight messages from before birth to adulthood.
They consist of:
- a set of infographics for use in practice
- a set of training tools for consistent messaging:
- during preconception and maternity
- from birth to 5 years
- from age 5 to 18 years
- Child obesity animation: consistent healthier weight messaging to promote a healthier weight
These resources are designed to build awareness and understanding of the public health workforce and are not intended for direct use with the public. The training tools do include resource and reference lists for public facing information.
This suite of resources is part of Public Health England’s All Our Health ‘call to action’ for health and care professionals.
Also see other resources for other topics:
- About All Our Health
- Improving the wider determinants of health
- Health improvement
- Health protection
- Supporting health, wellbeing and independence
- Healthcare public health
- Life course
- Place-based services of care
All Our Health is a call to action for all healthcare professionals to use their skills and relationships to maximise their impact on avoidable illness, health protection and promotion of wellbeing and resilience.
All Our Health e-learning sessions
Interactive All Our Health e-learning sessions, written by PHE and developed by Health Education England’s e-Learning for Healthcare, are available to increase the knowledge, confidence and skills of all health and care professionals in embedding prevention in their day to day practice.
Getting It On - Young People
Telephone: 0333 300 2100 (SHSWL @ Off The Record or SHSWL @ The Acorn practice)
- If you don't do anything, do something. if exercise didn’t involve a whole lot of self-motivation and actual physical activity, but instead came in a pill, it would be hailed immediately as “a wonder drug” such are the health benefits involved.
- Public Health England's One You campaign supports adults by encouraging physical activity at a local level. A range of personalised tools are available via the How Are You online quiz, which has been completed by over 1 million people since it launched in March 2016.
- The 'One You' Couch to 5k phone app has been designed to help get people off the couch and running in just 9 weeks.
- The 'One You' Active 10 phone app show you how how much brisk walking you do and helps to show you how you can fit a ten minute brisk walk into your day. It breaks this brisk walking down into manageable chunks of ten minutes and encourages at least one session every day (which equates to 70 minutes a week). Users can set their own goals and the app encourages people to progress up to 30 brisk minutes of walking per day, to meet the 150 minutes recommended by the Chief Medical Officer
- Why not join a Parkrun in your local area? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome. For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.
Active Travel Toolkit
The Greater London Authority have produced a toolkit to support healthcare professionals to social prescribe active travel. The toolkit was developed in collaboration with London-based social prescribing link workers and based on research commissioned by Transport for London. The toolkit makes the case for social prescribing active travel, presents the health benefits, and offers case studies, resources, and tools to support patients to take up active travel.
Leisure activities and health walks
There is a range of opportunities for physical activity across the borough through public gyms, open spaces and private activities. For Exercise on Referral contact your GP. There are also free walks take place weekly across the borough and are led by volunteers.
For Health walks: email@example.com
Telephone: 020 8891 1411
Address: Civic Centre, 44 York Street, Twickenham, TW1 3BZ