Simple Signposting to Better Health and Wellbeing

Self-care and National Support Services

Self Care

• Compare different electricity/gas deals by using a OFGEM 'Confidence Code Accreditation' price comparison service

• The Citizen Advice Guide has a useful guide on 'How to Compare Energy Tariffs'

• You can get help and impartial independent advice on how you could benefit from heating and insulation measures on the Simple Energy Advice website Simple Energy Advice

• Your energy supplier may provide a service called the 'Warm Home Discount scheme' which pays £140 either to your electricity account or vouchers to top up your electricity meter.  You will need to contact your electricity supplier to see if you meet their eligibility criteria

• People aged 60 or over, disabled people or those who suffer from a chronic illness, are entitled to a range of services, by signing up for free to their energy suppliers Priority Service Register.  The Priority Service Register has also been recently extended to include:
  • Customers with certain mental health conditions which impact on them understanding their bill
  • Customers who cannot top up their pre-payment meter due to injury
  • Temporary circumstances where a customer needs extra support for a limited amount of time
  • Details of how to join can be found on the reverse of your energy bill

• If you don't know who your current gas and electricity supplier is, this can be checked by contacting:
  • For Gas - Meter Point Reference Line - 0870 6081524
  • For Electricity - UK Power Networks 

• If you are experiencing difficulties paying your gas/or electricity bill or have an energy debt then you should contact your supplier in the first instance.  Other impartial advice is available from the National debtline 0808 808 4000 or from the StepChange debt Charity 0800 138 1111.

Preparing for Colder Weather

• From keeping your house warm to protecting yourself from common ailments, find out how to stay healthy this winter on NHS Choices.
  

Local Support Services

Norfolk Community Foundation

Reflecting on the second year of our Community Hot-Spots, it’s clear just how vital these spaces have become for the people of Norfolk. Last winter alone, more than 2,000 individuals visited our 110 warm spaces each week. For nearly 70% of them, the primary reason wasn’t just to escape the cold—it was to find connection and combat loneliness.

Website: Community Hot-Spots | Norfolk Community Foundation

Email: 01603 623 958

Telephone: shinebrighter@norfolkfoundation

Offer: Norfolk

Warm Welcome

“We have over 3000 registered organisations that have opened or are opening up free, warm, welcoming spaces for the public over this winter across the UK. Please use this map to find one.”

Website: https://www.warmwelcome.uk/

Email: Not direct

Telephone: Not direct

Offer: National

Warm Homes Suffolk

“Living in a cold, damp or mouldy home is bad for our health and has been linked to heart and lung conditions as well as poor mental health and increased chance of falls.

Warm Homes Suffolk wants to help the people of Suffolk live in homes that cost less to heat, so they can reduce their energy usage, enjoy lower bills and prevent unnecessary ill health.”

Website: Warm Homes Suffolk

Email: Contact — Warm Homes Suffolk (No direct email)

Telephone: 03456 037 686

Offer: Waveney

Norwich City Council Warm and Well Spaces

“We are introducing a discretionary rebate scheme to provide support for residents struggling with energy bills. 

The majority of this discretionary fund will automatically be paid to eligible households, with some additional money available that must be applied for.”

Website: Warm and well spaces | Warm and well spaces | Norwich City Council

Email: None direct

Telephone: 0344 980 3333 (general number)

Offer: Norwich

East Suffolk Council – Fuel and Energy Schemes

“A complete list of available support is below. Please take the time to read it and use the links to the support you need.

If you, or someone you know, need help with accessing advice and support with the cost of living, please complete our online cost of living form. Please note that we aim to respond to your contact within 5 working days”

Website: https://www.eastsuffolk.gov.uk/community/squeeze/i-need-help/fuel-and-energy/

Email: whhp@eastsuffolk.gov.uk

Telephone: 03456 037 686

Offer: Waveney

Warm and Well – Norfolk and Waveney ICS

“On these pages, you can find information and resources to help you prepare for winter and help prevent health problems from developing. You’ll also have the confidence to know how best to deal with any illnesses if you or someone in your family does fall ill.

Click on the links below to find information about local health services, the wide range of hardship support available, and get top tips to keep yourself healthy, warm and well this winter.”

Website: https://improvinglivesnw.org.uk/our-work/our-campaigns/warm-and-well/

Email: nwcib.contactus@nhs.net

Telephone: None direct

Offer: Norfolk and Waveney

Energy Saving Trust

As part of the national and local drive to tackle fuel poverty and climate change, there is a wide range of help and advice available both locally and nationally. The Energy Saving Trust provides free and independent advice on what would be beneficial for your home, offering a number of different housing grants and loans including those which can help with insulation and/or heating.

Website: https://energysavingtrust.org.uk/

Email: None direct

Telephone: 0800 098 7950 (England)

Offer: National

Better Housing Better Health

Better Housing Better Health are here to help keep residents warm and well at home and improve the energy efficiency of their homes. In a preventative approach to health and wellbeing, our service provides residents with a single point of contact to get impartial expert advice to help improve the energy efficiency of their home, save money and improve comfort.

To help achieve our mission of tackling fuel poverty and creating healthier homes, we’re extending our warmth and wellbeing service into Dacorum, Central Bedfordshire and Luton after securing funding from the Energy Industry Voluntary Redress Scheme.

To request an assessment contact online or the contact number below.

Website: https://www.bhbh.org.uk/

Email: bhbh@nef.org.uk

Telephone: 0800 107 0044

Offer: National

Norfolk Warm Homes

“By working to improve the energy-efficiency of the homes with the lowest EPC ratings of E, F and G, we are helping some of the most vulnerable people in Norfolk reduce their energy bills and their carbon footprint. We take a ‘whole home’ approach, first installing insulation and then potentially other measures including energy efficient air source heat pumps, depending on the suitability of your property.

 We also provide expert advice and support to improve people’s energy efficiency, helping people to live in a warmer home and reduce energy usage. Less energy used means a smaller energy bill, and reduces the county’s carbon footprint, helping to achieve the UK’s commitment to net zero by 2050.”

Website: https://norfolkwarmhomes.org.uk/

Email: warmhomes@southnorfolkandbroadland.gov.uk

Telephone: 01603 430 103

Offer: Norfolk

Page Updated 01/05/2025

Review date: 01/05/2026

Self-care and National Support Services

NATIONAL SUPPORT

Do you think you would benefit from some further support to reduce your drinking to 'lower risk' levels?

• Speak to your GP, a loved one or call Drinkline 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm). The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality
• Download the 'One You' drinks tracker makes it easy to keep an eye on the booze and take control with daily tips and feedback) available on itunes or google play
• Get further information from NHS Choices www.nhs.uk
• Download the free Drink Coach app, which features a range of tools proven to help you reduce your alcohol intake. The DrinkCoach website also provides tips and advice to help you reduce your alcohol intake. You can take a quick, free and confidential test to see how much alcohol you're drinking and get access to online coaching 

SELF CARE 

Further tips on cutting down

Make a plan
Before you start drinking, set a limit on how much you're going to drink.

Set a budget
Only take a fixed amount of money to spend on alcohol.

Let them know
If you let your friends and family know you're cutting down and it's important to you, you could get support from them.

Take it a day at a time
Cut back a little each day. That way, every day you do is a success.

Make it a smaller one
You can still enjoy a drink, but go for smaller sizes. Try bottled beer instead of pints, or a small glass of wine instead of a large one.

Have a lower-strength drink
Cut down the alcohol by swapping strong beers or wines for ones with a lower strength (ABV in %). You'll find this information on the bottle.

Stay hydrated
Have a glass of water before you have alcohol and alternate alcoholic drinks with water or a soft drink.

Take a break
Have several drink-free days each week.  

Local Support Services

Ready to Change – Get help with alcohol dependency

If you're not sure whether you're drinking too much alcohol, or if you want to change your drinking, the step-by-step guidance below will help you.

Website: Help to drink less - Norfolk County Council

Website: https://www.norfolk.gov.uk/care-support-and-health/health-and-wellbeing/adults-health/ready-to-change/help-to-drink-less/take-action-to-drink-less/get-help-with-alcohol-dependency

Email: readytochange@norfolk.gov.uk

Telephone: None direct

Offer: Norfolk

The Matthew Project

Empowering people to overcome issues with drugs, alcohol, and mental health.

Website: Drug and alcohol recovery | The Matthew Project | England

Email: hello@matthewproject.org

Telephone: 01603 626 123

Offer: Norfolk

Better Health – Drink Less

“Cutting back on the booze can be a really effective way to improve your health, boost your energy, lose weight and save money.

Any reduction in the amount you drink every week will be beneficial – and with the right help, it's easier than you think.

We have some simple tips and tools to help you start cutting down today. Let's do this!”

Website: https://www.nhs.uk/better-health/drink-less/

Email: None direct

Telephone: None direct

Offer: National

Norfolk Alcohol and Drug Behaviour Change Service

“We can help you break free from harmful patterns of behaviour and feel happier and healthier. We tailor the drug and alcohol support we offer to fit your needs. Whether it's one to one working or group sessions, we will help you work towards your goals. We want you to unlock your full potential.

Our services include medical treatment. This might include substitute prescribing or medication that helps prevent relapse.”

Website: https://www.changegrowlive.org/alcohol-drug-behaviour-change-norfolk

Offer: Norfolk and Waveney

Just One Norfolk

“Most parents who occasionally use alcohol and drugs will do so responsibly in a way that does not impact on their children. Making sure that their children are cared for safely and that they are not at risk of harm.

For some children their parent’s misuse of drugs and alcohol will put them at risk physically and/or emotionally. Some of the damage can affect them for the rest of their lives.

Parents who recognise that their drug and/or alcohol use could be harming their loved ones can access support and advice to manage this. Getting the right help at the right time can help the whole family.”

Website: Parental Drug and Alcohol Misuse

Email: None direct

Telephone: 0300 300 0123

Offer: Norfolk

MAP Norfolk

Lots of young people try drugs and have a range of good and bad experiences. You can get information and support from us on reducing risks or knowing what to do in an emergency. You can also get advice from us on your legal rights, or help understanding what drugs you are taking and what their effects might be.

Website: Drugs & Alcohol | MAP Norfolk

Email: advice@map.uk.net

Telephone: 0800 074 454

Offer: Norfolk

 

Page Updated 01/05/2025

Review date: 01/05/2026

Self-care and National Support Services

Give reassurances that there are lots of sources of support and help your bereaved person make contact with sources of support.

If you are worried that this person is in crisis, please see section for Suicide Prevention

If no immediate risk take the following steps:

Encourage and support them to contact:

National Bereavement Service

Most people will have to take responsibility for all the practical arrangements after a death, at least once in their lives. For others, it can be many more times. In any circumstance, loss is a difficult and often distressing time.

The National Bereavement Service offers practical and emotional support to guide you through what needs to be done. We can introduce the bereaved to trusted partner organisations in both private and charitable sectors, as well as provide information on the statutory requirements following loss, such as the registration of death and probate.

Tel: 0800 0246 121   Website: https://thenbs.org/

Cruse

Cruse offers advice and information about types of support, where to get it, and help supporting other people. They also have a telephone helpline and webchat service enabling people to talk about how they are feeling Home - Cruse Bereavement Support.

 Supporting other people - Cruse Bereavement Support

Mind

The charity Mind has a wealth of information about different types of bereavement, where to go for support and suggestions for helping yourself and others Support and self-care for grief - Mind. This includes a dedicated section with information on Losing someone to suicide - Mind

Age UK

Bereavement - Find support with coping | Age UK

Child Bereavement UK

Child Bereavement UK helps families to rebuild their lives when a child grieves or when a child dies. We support children and young people (up to the age of 25) when someone important to them has died or is not expected to live, and parents and the wider family when a baby or child of any age dies or is dying.  

Tel: 0800 02 888 40  Website: https://www.childbereavementuk.org/

SELF CARE 

• Encourage the person to contact their GP. Their GP will be able support the person in many ways

• Mind 'The charity for better mental health' has an extensive range of self help resources available

• The NHS have has a range of self-help tools available

• Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing.  Meetings take place regularly in different locations across the region, where applicable these can be found in the local support and contact details section.
• For Men -CALM (Campaign Against Living Miserably) offer accredited, confidential and free support to men anywhere in the UK through a helpline and web and webchat service.  They talk through any issue with you and offer support, advice and signposting.
• Qwell - Free, safe and anonymous mental wellbeing support for adults across the UK
• Kooth - is your online mental wellbeing community. Access free, safe and anonymous support, for 11-25 year olds
  

Every Mind Matters

‘Every Mind Matters’ is the first national mental health campaign from Public Health England

• It’s an NHS-approved digital hub full of expert advice and practical tips to achieve good mental health
• It also has a free NHS-approved online tool - ‘Your Mind Plan’ to help us:
• deal with stress
• boost our mood
• improve our sleep
• feel more in control.

Search online for 'Every Mind Matters'

https://www.nhs.uk/oneyou/every-mind-matters/

Support Services - Adults

Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.

IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.

Support Services - Veterans

Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.

Tel: 0800 138 1619

Web: https://www.combatstress.org.uk/help-you

Support Services - Perinatal

PANDAS Foundation

The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.

Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)

Web: http://www.pandasfoundation.org.uk/

Support Services - Carers

The Carers Trust

It is important that you take care of your own health, even if you are busy looking after someone else's health.  Being healthy is not only important for you, but it also helps the person you care after too.  The website contains some helpful guides on relationship management and information on self-care and respite care.

Support Services - Children and Young People

Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. 

• Tel: 0808 0808 4994 (Freephone)
• Web: http://www.themix.org.uk/

For Parents

YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving.  They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.

Web: https://youngminds.org.uk/

Local Support Services

Bereavement Support – Norfolk County Council

“When you lose someone close to you, you might feel many different things. Grief and mourning are a normal part of bereavement.

This information will help you to find support if you have lost someone or if you are helping someone else cope with a bereavement."

Website: https://www.norfolk.gov.uk/births-ceremonies-and-deaths/deaths/bereavement-support

Email: None direct

Telephone: None direct

Offer: Norfolk

Rosedale Funeral Home

Grief is a normal response to loss. It can be painful, time consuming and exhausting and people react to it in different ways.  Shock, anger, disbelief, guilt, regret, numbness and loneliness are just some emotions that most people feel.

Please browse the sections below to find out about our regular bereavement support groups and what we can offer as part of our aftercare including our annual Walks and Services of Remembrance.

Website: Grief & Loss - Rosedale Funeral Home

Email: Various homes

Telephone: Various homes

Offer: Norfolk

Cruse Bereavement Support

Cruse Bereavement Support has been helping people who are struggling with grief and bereavement for over 60 years.

Website: https://www.cruse.org.uk/

Email: None direct

Telephone: 0808 808 1677

Offer: National

Nelson’s Journey

“Since 1997, Nelson’s Journey has been supporting children and young people in Norfolk with their bereavement needs, helping to them to understand and cope with their feelings. The charity also supports professionals in the county who work with children, such as teachers and health workers, to help raise awareness of issues affecting bereaved children.”

Website: https://nelsonsjourney.org.uk/

Email: enquiries@nelsonsjourney.org.uk

Telephone: 01603 431 788

Offer: Norfolk

The Silver Line

“The Silver Line Helpline is a free, confidential telephone service just for older people.

Providing friendship, conversation and support 24 hours a day, 7 days a week.

Website: https://www.thesilverline.org.uk/

Email: None direct

Telephone: 0800 470 8090

Offer: National

Angels and Rainbows

“Angels and Rainbows is a pregnancy and baby loss support group based in Lowestoft, Suffolk supporting families in Norfolk and Suffolk”

Website: https://www.angelsandrainbowssupport.co.uk/

Email: angelsandrainbowsgroup@gmail.com (Or website form)

Telephone: None direct

Offer: Norfolk and Suffolk

Support After Suicide Partnership

“The Support After Suicide Partnership is a UK wide network of over 70 members and supporters. We were founded in 2013 to bring together national and local organisations that are involved in delivering suicide bereavement support across the UK and to address the need for formal, multi-agency, proactive suicide bereavement support.”

Website: https://supportaftersuicide.org.uk/

Email: None direct (has a directory of other support: Members – Support After Suicide )

Telephone: None direct

Offer: National

Let’s Talk About Loss

“Let’s Talk About Loss supports young people aged 18-35 who are bereaved. Whoever you’ve lost, we are a safe space to talk about that loss in a fun, relaxed environment.”

“If you’re aged 18-35, have been bereaved, and live in Norwich, you can join our Facebook group for people who have been to, or are wanting to come to, a meet up. It’s a safe space only for those who have been bereaved, and you’ll be able to find out all the latest information about the meet ups.”

Website: https://letstalkaboutloss.org/

https://letstalkaboutloss.org/meet-up/meet-up-in-the-midlands/meet-up-in-norwich/

https://www.facebook.com/groups/2776348249079381

Email: None direct - website contact form: CONTACT US - Let's Talk About Loss

Telephone: None direct

Offer: National with Norwich Group

 

Updated: 01/05/2025

Review Date: 01/05/2026

Self-care and National Support Services

National Support

Carers Trust

Carers Trust works to transform the lives of unpaid carers.

It partners with its network of local carer organisations to provide funding and support, deliver innovative and evidence-based programmes and raise awareness and influence policy.​ Carers Trust’s vision is that unpaid carers are heard and valued, with access to support, advice and resources to enable them to live fulfilled lives.

On the website you will find a search tab to look up any local support services in your local area

Website: Homepage - Carers Trust

NHS - Support and Benefits for Carers

Includes carer's assessments, support from local councils, respite care and help for young carers.

Carer's asssessments

Local Support Services

Norfolk Millennium Trust for Carers

“The Norfolk Millennium Trust for Carers aims to offer unpaid carers a better quality of life by giving grants towards short breaks, recreational items, hobbies or leisure activities.”

Website: https://www.norfolkfoundation.com/funding-support/grants/individuals/norfolk-millennium-trust-for-carers/

Email: corriecolson@norfolkfoundation.com

Telephone: 01603 623 958

Offer: Norfolk

Carers Matter Norfolk

“Being a carer can be both challenging and rewarding. Sometimes you might want just a little bit of support in your caring role, some information & advice or to become involved by having your say in carers services. Our team of Advisors and Family Carer Practitioners are here to help you.”

Website: https://carersmatternorfolk.org.uk/

Additional: https://carersmatternorfolk.org.uk/groups/ 

Email: info@carersmatternorfolk.org.uk 

Telephone: 0800 083 1148

Offer: Norfolk

Carers Voice

“As a Carer, you are an ‘expert’ through your lived experience of caring and you should be able to have a say in services, policies and decisions that affect you and the people that you care for. At Carers Voice, we are here to give unpaid Carers a voice in the way their services in Norfolk and Waveney are designed, developed and delivered.”

Website: https://www.carersvoice.org/

Email: info@carersvoice.org

Telephone: 07932 095 260

Offer: Norfolk and Waveney

Caring Together

“Caring Together is a leading charity supporting carers of all ages across Cambridgeshire, Peterborough and Norfolk. We provide information and advice, run services in our local communities and campaign so that carers have choices.”

Website: https://www.caringtogether.org/

Email: hello@caringtogether.org 

Telephone: 0345 241 0954

Offer: Norfolk

GYGYC

“GYGYC provides a seamless service for young carers (YC 5 -17) and Young Adult Carers (YAC 18 to 21) in the Borough of Great Yarmouth. We offer age specific Peer Groups, a one to one mentoring scheme and small groups in schools and colleges across the Borough. Currently due to the Covid-19 pandemic we are offering an online service. Our service is offered to young people aged 5 to 21 who are affected by their families situations either due to them caring for another member of their family, or are affected by the home situations due to missing out of the normal activities as they go through the transition from children to adults.”

Website: https://gygyc.co.uk/

Email: info@gygyc.org.uk

Telephone: 01493 650 056 or 07925 851 849

Offer: Great Yarmouth

Young Carers Matter Norfolk

“The Young Carers & Families Service is a partnership of voluntary sector organisations specialising in supporting carers and young people.  Together we are able to provide support to young carers and their families across Norfolk. We have a team of Triage & Assessment Workers and Family Care Practitioners who work with families to ensure the right support is put in place to remove or reduce the caring the young carer provides. Across Norfolk we work with our partners Youth Workers and Young Carer Support Worker to provide:

• 1:1 and group support
• fun activities
• the opportunity to meet other young carers
• learn new skills
• wellbeing sessions

The service is commissioned and funded by Norfolk County Council and managed by Voluntary Norfolk.

Website: https://www.youngcarersmatternorfolk.org/

Email: None direct, via online form: Make A Referral - Young Carers | Carers Matter

Telephone: 0800 083 1148

Offer: Norfolk

Norfolk and Waveney Integrated Care System – Carers in Norfolk and Waveney

“Unpaid Carers of all ages play a vital role in keeping people safe and well at home who would otherwise need ongoing care from local services. Local and national data consistently shows that caring can have a significant negative impact on Carers’ own health and wellbeing. You can learn more about how we work with Carers here. Read on to see what support and information is available in Norfolk and Waveney.”

Website: https://improvinglivesnw.org.uk/our-work/healthier-communities/carers-support/

Email: None direct - online directory

Telephone: None direct - online directory

Offer: Norfolk and Waveney

Updated: 07/02/2023

Review Date: 07/05/2023

Self-care and National Support Services

National Support Services

Dementia Connect 

Dementia Connect, Alzheimer's Society's dementia support service, is free, easy to access, and puts you in touch with the right support. From local help to phone and online advice. 

Alzheimer’s Society’s dementia advisers can support you directly by phone or face to face, as well as connect you to a range of local services.

Web: Dementia Connect for healthcare professionals | Alzheimer's Society (alzheimers.org.uk)

The NHS

It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory loss can be annoying if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP. 

Web: https://www.nhs.uk/conditions/dementia/diagnosis/

 

The Alzheimer's Society

Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.

Web: https://www.alzheimers.org.uk/

The dementia guide: Living well after your diagnosis

Caring for a person with dementia: A practical guide

Tel: Dementia Connect Support Line: 0333 150 3456

 

Other Key links

Dementia UK - Dementia Helpline (support from dementia specialist admiral nurses):  0800 888 6678

Tide - Together In Dementia Everyday: Telephone: 0151 237 2669 Email: carers@tidecarers.org.uk

Carers UK- Making life better for carers: Telephone: 0808 808 7777 Email: advice@carersuk.org

 

Self Care

We can’t change our age or our genes, and there is currently no way we can completely prevent dementia. However, there are some simple steps we can all take to help lower our risk.

Risk factors for cardiovascular disease (like high blood pressure and stroke) are also risk factors for dementia, so what is good for your heart is good for your brain. Looking after your health, cutting out smoking and being physically active on a regular basis will help lower your risk of cardiovascular disease. It’s likely you’ll be lowering your risk of dementia too, particularly vascular dementia and Alzheimer’s disease.

For good heart health:

• don’t smoke
• keep cholesterol and blood pressure under control
• be active and exercise regularly
• maintain a healthy weight
• eat a healthy balanced diet
• drink fewer than 14 units of alcohol per week.

Web: https://www.alzheimersresearchuk.org/dementia-information/reducing-the-risk/

Herbert Protocol

The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing. 

Carers and / or relatives and friends can complete a form in advance, including important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth also a photograph can be provided. 

Click here for more information for residents in Bedfordshire

Local Support Services

Dementia Resources – Norfolk County Council

“The term dementia refers to a group of symptoms that may include memory loss and difficulties with planning, problem-solving or language.

What to do if you are worried about someone: See the recommended websites below to find out about diagnosis, help for people with dementia and their families or carers, and treatments which may lessen the symptoms.”

Website: https://www.norfolk.gov.uk/care-support-and-health/health-and-wellbeing/adults-health/dementia

Email: None direct

Telephone: None direct

Offer: Norfolk

Forget me Not Grant (to support people living with Dementia)

Several district councils offer Forget Me Not Grants to support those living with dementia. This can be up to £500 to assist people living with dementia to maintain a safe, decent and warm home, and to help reassure those who care for them and to promote independence and support people living with Dementia in the community.

Please contact your district council for more details to check if they still provide this grant.

These two district councils offer the grant:

Website: Forget-Me-Not grant | Broadland and South Norfolk (Broadland and South Norfolk)

Email: hstandards.bdc@southnorfolkandbroadland.gov.uk 

Email: hstandards.snc@southnorfolkandbroadland.gov.uk

Telephone: 01603 431 133 (Broadland)

Telephone: 01508 533 701 (South Norfolk)

Website: Home | Apply for a Forget Me Not Grant (North Norfolk)

Email: None direct, via online form: Contact Us : Make an enquiry about a Council service

Telephone: 01263 513 811

Offer: Respective district boundaries

Dementia UK

“These grants are available for anyone living in Norwich who has been diagnosed with dementia and is still living in their own home.

The scheme will provide a grant of up to £2,500 for minor adaptations designed to help the individual, and their carers, cope with the challenges of living with the condition. We will ask for a letter from your GP or specialist confirming that dementia has been diagnosed.”

Website: Information and support - Dementia UK

Email: info@dementiauk.org

Telephone: 0208 036 5400

Offer: National

Caring Together Charity

We provide homecare services and support for unpaid carers across North and East Norfolk including Great Yarmouth, Gorleston and North Walsham. Find out about our range of support for unpaid carers and the people they look after who live in North and East Norfolk.

Website: Homecare and support for unpaid carers North and East Norfolk | Great Yarmouth, Gorleston & North Walsham

Email: hello@caringtogether.org

Telephone 0345 241 0954

Offer: North Norfolk and East Norfolk

Alzheimer's Society

Have you recently been diagnosed with dementia? Get your copy of the latest version of our dementia guide. It has lots of tips and advice to help you live well with dementia and keeping doing the activities that you enjoy.

Website: The dementia guide: Living well after your diagnosis | Alzheimer's Society

Email: None direct, online form: Contact us - general enquiries | Alzheimer's Society

Telephone: 0333 150 3456

Offer: National

Self-care and National Support Services

Act

NATIONAL SERVICES

Refuge

Providing advice and support for women and children, against domestic violence. If you are seeking immediate support, call the free Helpline. Messages sent through the website will be responded to within 48 hours, messages won’t leave any trace on emails and the helpline team won’t leave voicemails when calling back for safety reasons.

Domestic Abuse helpline Tel: 0808 2000 247 – Open 24 hours a day

Website: https://www.nationaldahelpline.org.uk/en/Contact-us

Chatline: https://www.nationaldahelpline.org.uk/en/Chat-to-us-online

Website: https://www.nationaldahelpline.org.uk/en/Contact-us

Women's Aid

A national charity working to end domestic abuse against women and children. A federation of over 180 organisations providing just under 300 services across England. They provide online help and support to women and children suffering domestic abuses, help to access refuge accommodation, outreach services and Independent domestic violence advocacy (IDVA).

Tel: 0808 2000 247 – 24 hour Domestic Abuse helpline or call 01709 336009

Website: https://www.womensaid.org.uk/

Technology Safety - A Toolkit for Survivors

Resources on this website explore technology in the context of intimate partner violence, sexual assault, and violence against women. To talk to someone who can answer your questions and support you, call the National Domestic Abuse helpline. Information includes:

• Safety tips, information, and privacy strategies for survivors on the use of technology
• Spyware and Stalkerware information
• Smartphones - Increasing privacy & responding to abuse
• Tips on being webwise when sharing personal information online

Website: https://www.techsafety.org/resources-survivors

The Men's Advice Line

Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them. The service offers advice and emotional support to men who experience abuse, and signpost to other vital services that help keep them and their children safe. Your call will not appear on itemised bills.  

Tel: 0808 801 0327 (run by Respect) Mon–Fri 9am-8pm

Email: info@mensadviceline.org.uk

Website: https://mensadviceline.org.uk/male-victims/

National LGBT+ Domestic Abuse Helpline

The helpline team has extensive experience in supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. Professionals can also contact this number for advice.

Tel: 0800 999 5428 (run by Galop) Mon to Fri 10am – 5pm, Weds and Thurs 10am – 8:00pm

Email: help@galop.org.uk 

Website: https://galop.org.uk/get-help/helplines/

Rights of Women - Helping women through the law

Free telephone advice line providing women with legal advice and information on a wide range of legal issues including domestic violence, child contact, sexual violence and the criminal justice process and immigration and asylum as well as other legal issues arising from relationship breakdown.

Tel: 020 7251 8887 Tues 2pm – 4pm and 7pm – 9pm, Thurs 2pm – 4pm, Fri 10am – 12pm. The line is closed on Bank holidays.

Email: info@row.org.uk  

Web: https://rightsofwomen.org.uk/get-advice/advice-lines/

National Helpline for men wanting to change

For men worried about their behaviours and relationships and who want to take steps to change. Providing perpetrator support and helping men to become safe around their partners and children.

Tel: 0808 8024040 Mon–Fri 9am-8pm

Website: www.respectphoneline.org.uk

 

Local Support Services

Norfolk County Council – How to get help

Domestic abuse mainly affects women, although men too can be victims of abuse. Domestic abuse can affect anyone regardless of their gender, sexuality, ethnicity, and age.

Website: https://www.norfolk.gov.uk/safety/domestic-abuse/how-to-get-help

Email: None direct, directory

Telephone: None direct

Offer: Norfolk

Leeway refuge services

Residential services including short term emergency accommodation. 1 in 3 women and 1 in 5 men will experience domestic abuse in their lifetime, and 750,000 child incidents of domestic abuse are reported in the UK every year. It's our aim to provide free and confidential support to anyone experiencing domestic abuse.

Website: https://www.leewaysupport.org/

Email: adviceandsupport@leewaynwa.org.uk

Telephone: 24-hour telephone helpline – 0300 561 0077

Offer: Norfolk

Orwell refuge services (Haven Project)

Emergency accommodation for females in South Norfolk. Orwell Temporary Supported Housing services provide accommodation and support to people facing homelessness or people in or leaving abusive relationships, read more to find out what services are available in your area.

Website: https://www.orwell-housing.co.uk/supported-housing-and-care/young-homeless-and-domestic-abuse-services/

Email: info@orwell-housing.co.uk

Telephone: 0845 467 4876 / 0345 601 0030

Offer: National

NIDAS – Norfolk Integrated Domestic Abuse Services (medium and high risk support)

Direct support for medium and high risk cases across Norfolk. NIDAS stands for Norfolk Integrated Domestic Abuse Service and is a domestic abuse support service for those assessed to be at high or medium risk of harm. We also offer dedicated support for Children and Young People, recovery programmes, coordinated multi-agency support, court support, a Domestic Abuse Champion network, and training for professionals, across Norfolk

Home safety support for high risk victims

Website: https://nidasnorfolk.co.uk/

Email: referrals@nidasnorfolk.co.uk

Telephone: 0300 561 0555 (9am and 6:30pm on weekdays, between 9am and 3pm on weekends)

Text: 07860 063 464

Out of hours: 0808 2000 247

Offer: Norfolk

Norfolk and Suffolk Victim Care (standard risk)

Telephone and face to face support for male and female victims

Telephone: 0300 303 3706 (Norfolk and Suffolk Victim Care, 8am-5pm Monday-Friday)

National Helpline: 0808 1689 111 (24 hours)

Website: https://www.nsvictimcare.org/

Pandora Project (standard risk support North and West Norfolk)

Email: info@pandoraproject.org.uk

Website: https://www.pandoraproject.org.uk/

Daisy Programme (standard risk support Breckland)

Telephone: 01953 880903

Email: help@daisyprogramme.org.uk

Website: https://www.daisyprogramme.org.uk/

Self-care and National Support Services

Self Care

There is a wealth of information and ways to prevent falls on the following websites

• Saga - Discover ways to stay fit at https://www.saga.co.uk/magazine/health-wellbeing/wellbeing/falls-guide

• Age Uk - Information on falls prevention, exercise classes and handyman services in some areas.  Call free on 0800 169 6565 or see https://www.ageuk.org.uk/information-advice/health-wellbeing/fitness/falls-prevention/

• The effective assessment of an individual’s risk of a fall would be a multifactorial intervention considering falls history, visual impairment etc. This assessment would enable the referral of an individual to effective interventions targeted at specific risk factors

• Your GP may carry out some simple tests to check your balance. They can also review any medicines you're taking, in case their side effects may increase your risk of falling. Your GP may also recommend:
  • having a sight test if you're having problems with your vision, even if you already wear glasses 
  • having an electrocardiogram (ECG) and checking your blood pressure while lying and standing
  • requesting a home hazard assessment, where a healthcare professional visits your home to identify potential hazards and offer
  • advice doing exercises to improve your strength and balance (try some exercises for older people)

• NHS Choices - Find this leaflet and other resources at https://www.nhs.uk/live-well/healthy-body/keep-your-bones-strong-over-65/

Local Support Services

Norfolk

Falls Prevention – Active Norfolk

Our Falls Prevention home exercise programme is suitable for those who are at moderate to high risk of falling, who have had 1 or more falls in the last 3 months or have a high fear of falling.

Website: Falls Prevention - Activity and Health - Active Norfolk

Telephone: 01603 228938

 

Age UK Norfolk

Age UK offer a range of specialist advice to support people with a wide range of conditions including preventing a fall, making a home fall-proof and what to do if you are worried about a fall. We offer support through our free advice line on 0800 678 1602. Lines are open 8am-7pm, 365 days a year.

Website: Age UK Norfolk - Making Norfolk A Great Place To Grow Older

Telephone: 01603 787 111

 

The Frailty Prevention Service

A specialised team within East Coast Community Healthcare, covering the Great Yarmouth and Waveney postcode areas. We work together as a team, using our collective experience and knowledge to provide the best support for you in clinics and at your home.

Referral is via your GP, a health or social care professional.

Website: Frailty Service | East Coast Community Healthcare (ecch.org)

Telephone: 01493 809977

 

Rapid Assessment Team and Frailty Team - West Norfolk

The team is a multi-agency service who assess individual patient needs while in the acute setting and organise appropriate support whether in the home or in an alternative community environment with appropriate services and equipment. Provides rapid assessment to patients in West Norfolk.

Referrals into the service will be made by the Health Professional looking after you when you attend the Emergency Department, Assessment Units or Out-Patient Clinics. Self-referrals accepted.

Website: Rapid Assessment Team | Norfolk Community Health & Care NHS Trust

Telephone: 01553 613813

 

Be at Home Adaptations & Alarms (Norfolk and Waveney ICB)

The Be at Home-Adaptations & Alarm Service is available for residents who are at risk of falls and to prevent re-admission to hospital due to falls or to facilitate discharge. Both parts of the service are for privately rented clients or owner occupiers only. They do work such as the installation of grab rails, additional banister rails, shallow steps, handrails and temporary ramps to facilitate hospital discharge.

The service aims to reduce unnecessary hospital admissions and re-admissions by reducing risks around the home (for example, by preventing falls or making a property more dementia friendly.

Referral is via the Great Yarmouth Borough Council electronic form and must be made by a health and social care professional.

Website: Be at Home - health and social care referrals - Great Yarmouth Borough Council

Email: referrals@great-yarmouth.gov.uk

 

Other Falls Prevention resources

• Your Health Norfolk has Falls Prevention resources and full exercise videos you can do from home.
• “Stop Falling Start Living” is a YouTube account dedicated to Falls Prevention videos.

Self-care and National Support Services

• Problem gambling is often described as a hidden addiction and some people may have gone to great lengths to hide this. Where the person has highlighted that problem gambling may be affecting them and/or the people around them.

Give reassurances that there are lots of sources of support

 

BeGambleAware

The BeGambleAware website has a short series of questions you can complete if you are concerned about your own or someone else's gambling.  This has direct link to help, support and advice about problem gambling.  The National Gambling Helpline can be contact on 0808 8020 133

Web: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/

 

The National Gambling Helpline                                         

Tel: 0808 8020 133    

The Helpline provides confidential advice, information and emotional support throughout Great Britain to anyone experiencing problems with gambling. Available 24 hours a day, 7 days a week                                                           

 

GamCare Forum:

This is an online message board, providing a safe and secure space for users (who may be gamblers or their partners, friends and family) to share experiences, thoughts and feelings about problem gambling. Although the Forum is moderated by the GamCare Team, it is designed first and foremost for people to come together in similar situations, working through similar concerns and problems.

Website: https://www.gamcare.org.uk/forum/

 

The GamCare Group Chatroom:

GamCare run regular sessions in their online chatroom, where users can use live text chat to talk about issues related to gambling harms with other people in similar situations, supported by one of our Adviser.

Their Chatroom is a safe and supportive environment. Some sessions might be fairly busy and intense; others will be quieter and more relaxed. Each session is moderated by one of our Advisers, who will welcome you to the chat and be on hand to guide everyone or answer questions if needed.

Website: https://www.gamcare.org.uk/get-support/group-chatroom/ 

 

GamCare Treatment Services:                                           

GamCare provides local services for people concerned about their own gambling and for people affected by someone else’s gambling.

People can refer themselves or be referred by another professional. Following assessment they provide individually tailored support through 1-1 sessions and groups or courses. They work holistically to enhance opportunities for people to make changes in their own gambling. We support affected others by providing a safe space for them to recognise and increase their coping skills.                

Website: https://www.gamcare.org.uk/get-support/find-local-treatment/                                                       

Gamblers Anonymous

Runs local support groups for people with gambling addictions and advocates the same 12-step approach to recovery as Alcoholics Anonymous. Gamblers Anonymous also offers help and support via their website, including a forum, chat room and literature. Anyone who is seeking help for gambling addiction is able to attend meetings.

Web: https://www.gamblersanonymous.org.uk/

 

Gam-Anon

Is an organisation dedicated to supporting the husbands, wives, partners, relatives or close friends of someone with a gambling problem who have also been affected by the problem. Like Gamblers Anonymous, meetings are held throughout the country, with online support also available.

Tel: 08700 50 88 80

Web: http://gamanon.org.uk/

 

Support for young people:

BigDeal is a place for young people to get information, advice and guidance about gambling. They also also help parents and professionals such as teachers, social workers and youth workers. They know all about gambling, how someone else’s gambling can affect you, and about the difficulties young people can get into if their gambling gets out of hand. That’s why you can share your worries via their live chat or helpline, without fear of judgement.

Web: https://www.bigdeal.org.uk

Where the person has indicated that problem gambling may be affecting their physical and mental health and wellbeing. (This could include anxiety/depression, low mood, stress, use of alcohol as a coping mechanism etc)

• Encourage the person to contact their GP. Their GP will be able support the person in many ways whilst they seek help for any associated gambling problems.

• MECC Link has dedicated content for a range of national and local support services for Mental and Physical Health.
  • Alcohol: https://www.mecclink.co.uk/east-of-england/alcohol/
  • Mental wellbeing: https://www.mecclink.co.uk/east-of-england/mental-wellbeing/
  • Social isolation and loneliness: https://www.mecclink.co.uk/east-of-england/social-isolation-and-loneliness/

• If you believe the person is highly destressed or in crisis, consider offering details for Samaritans as a safe place to talk any time they like.
• Samaritans - (All age groups)
• Tel: 116 123, open 24 hours a day.

Where the person has indicated debt or financial concerns as an additional factor

Debt advice - Citizens Advice      

Citizens Advice offers free, independent, confidential and impartial debt advice through their web chat service.                                 

Tel: 0300 330 1313                            

Web: www.citizensadvice.org.uk/debt-and-money

                                                                      

Debt advice - Step Change Charity               

StepChange Debt Remedy provides expert advice, budget support and solutions to help someone manage their debts.                   

Tel: 0800 138 1111, Mon-Fri 8am-8pm, Sat 8am-4pm                                              

Web: http://www.stepchange.org

 

Where the personal has indicated that they would like more information on self-exclusion from bookmakers or online gambling sites.

National self-exclusion schemes

New multi-operator schemes are being introduced across the five main sectors of the gambling industry to allow you to exclude yourself from each of those forms of gambling across the whole of Great Britain.

Web: http://optintoselfexclude.info/

 

Individual gambling sectors self-exclusion schemes

(Bookmakers, Casinos’, Bingo venues and Arcades also offer exclusion schemed for more information click the link below:

Web: https://www.begambleaware.org/stay-in-control/how-to-self-exclude/

 

Online sector self-exclusion and blocking software

If you want to self-exclude from an online (remote) gambling company then you will need to contact each of the companies with which you hold an account. This can usually be done on the responsible gambling pages of the website. You can also get email addresses and telephone numbers for online gambling companies that are part of the Remote Gambling Association here

If you are worried about online gambling then you can download a 'site blocker', which can block access to on line gambling sites. You can find further information on blocking software here

Local Support Services

Norfolk

Gambling support in NorfolkComing soon...

 

VCSE support for gambling in Norfolk

Self-care and National Support Services

Local Support Services

NHS Health Checks – Norfolk County Council

“If you are aged 40 – 74 and live in Norfolk, or are registered with a Norfolk GP practice, you could be eligible for a free NHS Health Check.

The NHS Health Check is a health check-up for adults in England aged 40 to 74. It's designed to spot early signs of:

• stroke
• kidney disease
• heart disease
• type 2 diabetes
• dementia

As we get older, we have a higher risk of developing one of these conditions. An NHS Health Check helps find ways to lower this risk.

Website: https://www.norfolk.gov.uk/care-support-and-health/health-and-wellbeing/adults-health/nhs-health-checks

Offer: Norfolk and Waveney

Annual health check for people with severe mental health conditions

If you have schizophrenia, bipolar disorder or psychosis, your GP surgery should invite you to have an annual health check. During your health check, the doctor or nurse will be able to look for any health problems, to help you get the treatment you need to stay well. You can ask them questions about your health and tell them how you are feeling. You can also talk about any treatment you are having or medicines you take.”

Website: https://improvinglivesnw.org.uk/our-work/healthier-communities/mental-health/annual-health-check-for-people-with-severe-mental-health-conditions/ 

Offer: Norfolk and Waveney

14+ Yearly Learning Disability Health Check

“Yearly health checks are for adults and young people aged 14 or over with a learning disability. A yearly health check helps you stay healthy, giving you an opportunity to talk to a professional about your health. If there are any problems, they will make sure you get the right care. You do not have to be unwell to have a health check. Most people have their annual health check when they're feeling well.”

Website: https://www.justonenorfolk.nhs.uk/child-development-additional-needs/additional-needs/14plus-health-check/

Offer: Norfolk and Waveney

Updated: 07/02/2023

Review Date: 07/05/2023

Self-care and National Support Services

Self Care

• The Public Health England 'One You' Website contains a wealth of information on different food choices and healthy recipes

• Visit the healthy eating page on the 'Change for Life' website which has loads of great information about food and drink swaps for a healthier diet.

• Try the new 'Be Food Smart app'! See how much sugar, sat fat and salt is really inside your food and drink - just by scanning the barcode from your mobile phone, Android and Iphone Apps available.

• Visit the recipes page on 'Change for Life' has a  extensive list of recipes for breakfast, lunch, dinner and lunchboxes!

• NHS Choices has a useful list of tips on how to add your 5 a day into your daily meals

 

Local Support Services

Help with weight management

“More than two-thirds of adults in Norfolk are classed as overweight or obese. Being obese can impact on your physical and mental health.”

To help you on your journey to reaching a healthier weight, Norfolk County Council have commissioned the following weight management services.

Website: https://www.norfolk.gov.uk/care-support-and-health/health-and-wellbeing/adults-health/ready-to-change/how-to-lose-weight/begin-your-weight-loss-journey/weight-management

Offer: Norfolk

Ready to Change – Your way to better health

Here you'll learn more about behaviour change. You'll find tools to help you set goals or targets, plan how to tackle problems when they arise and maintain your new behaviours.

These tools can be used to make positive changes to your life. Things like eating a healthy diet, losing weight, being more active, quitting smoking and drinking less

Website: https://www.norfolk.gov.uk/care-support-and-health/health-and-wellbeing/adults-health/ready-to-change

Offer: Norfolk

Ready to Change - Help with weight management

Website: https://www.norfolk.gov.uk/care-support-and-health/health-and-wellbeing/adults-health/ready-to-change/how-to-lose-weight/begin-your-weight-loss-journey/weight-management 

Offer: Norfolk

Active Norfolk

“No matter your age, gender, ability or fitness level, being physically active will benefit your body in hundreds of ways. According to Public Health England you should aim to be active for 150 minutes or more each week.

At Active Norfolk, we are working hard to increase physical activity levels across the county. We do this by working closely with other charities and organisations to ensure physical activity is accessible to everyone, and through the benefits to help the people of Norfolk live longer, happier and healthier lifestyles.

Whether you already lead a fairly active lifestyle or you’re just getting started, we can help you at all stages of your journey to being physically active.

Website: https://www.activenorfolk.org/public/

Offer: Norfolk

Every Move Matters Activity Finder

Every Move is a brand new activity finder for the people of Norfolk. The new, easy-to-use website has been designed with the user in mind. This means it’s easy to list activity sessions, while also making them easy to find for those looking to become more active. Together, we can get Norfolk moving!

Website: https://www.activenorfolk.org/public/activity-finder/

Offer: Norfolk

Self-care and National Support Services

If you think the person you are concerned about is in immediate danger or needs urgent care, please call 999.

Whilst there are some amazing national services available, we recommend a local first approach.  A list of local services can be found at the foot of this text

Street Link is a national service which can be used by members of the public if they see people sleeping rough. Referrals can be made using the hotline (0300 500 0914) or online at Street Link.

This service aims to connect rough sleepers with appropriate services, both statutory and voluntary. Local resources for rough sleepers vary greatly across the country. They can include day centres, contact and assessment teams, soup kitchens and soup runs. Details of such resources can often be obtained by contacting local authorities.

Street assessment teams give rough sleepers information about available health care, night shelters and hostels, and other resources for homeless people. Some hostels and night shelters will only take referrals from a contact and assessment team worker. Some outreach teams will work with people on a long-term basis.

Information on over 9,000 services - hostels, day centres and other advice and support services for homeless people and those at risk of homelessness can be found at Homeless Link

Not sure which local authority area to choose?  If you know a postcode you can check which local authority area here.

Local Support Services

Care Leavers at risk of homelessness

“If you think you might soon have nowhere to live, or you consider yourself as homeless, then contact your personal adviser or life beyond care team.

Your personal advisor will support you to contact your local housing authority who will arrange a housing options appointment. Care leavers who were looked after by Norfolk County Council will have a local connection to all housing authorities in Norfolk so you can apply to any council area you wish to live. If you are living outside of Norfolk you can still approach your local council and be entitled to support.”

Website: https://www.norfolk.gov.uk/children-and-families/children-in-care/care-leavers-local-offer/accommodation/homeless-risk

Offer: Norfolk

Pathways Norwich

“Seven local organisations have been awarded £758k by Norwich City Council over three years (2018 – 2021) to address rough sleeping and support people with complex needs in Norwich. The project, entitled Pathways, uses the combined strength of its members to offer a pioneering and collaborative model that has not been seen before.”

Website: https://www.pathwaysnorwich.org.uk/

Offer: Norwich

Purfleet Trust

“Since 1993, the Purfleet Trust has provided essential services, supporting people who are experiencing homelessness, often living with complex needs and multiple barriers to inclusion, delivering a wide range of interventions support allowing people to move forward on positive pathways.”

Website: https://www.purfleettrust.org.uk/

Offer: Kings Lynn and West Norfolk

MAP – Young People

“We provide advice on your rights and options around housing, preventing homelessness, finding suitable accommodation, and living independently. We will help you with threats of eviction, appeal decisions made about your housing or homelessness applications, or we can contact your landlord on your behalf if you would like us to.”

Website: https://www.map.uk.net/for-young-people/housing-money-and-benefits/

Offer: Norwich and Great Yarmouth

First Step Project – Broadland and South Norfolk

The First Step project is designed to address the needs of rough sleepers across the Broadland and South Norfolk districts.

Our Rough Sleeper Coordinators are able to provide a rapid response to reports of rough sleepers.

Their role is to establish contact, assess the needs of anyone found to be rough sleeping and provide the necessary support to engage with services and to seek more settled accommodation.

Website: https://www.southnorfolkandbroadland.gov.uk/i-worried-homelessness/assistance-rough-sleepers

Offer: Broadland and South Norfolk

Self-care and National Support Services

 Self Care

• If you don't do anything, do something. if exercise didn’t involve a whole lot of self-motivation and actual physical activity, but instead came in a pill, it would be hailed immediately as “a wonder drug” such are the health benefits involved. 
• The Better Health campaign provides a range of resources and tips to support adults to move more Get active - Better Health - NHS (www.nhs.uk) 
• The Couch to 5k phone app has been designed to help get people off the couch and running in just 9 weeks.
• The Active 10 phone app show you how how much brisk walking you do and helps to show you how you can fit a ten minute brisk walk into your day. It breaks this brisk walking down into manageable chunks of ten minutes and encourages at least one session every day (which equates to 70 minutes a week). Users can set their own goals and the app encourages people to progress up to 30 brisk minutes of walking per day, to meet the 150 minutes recommended by the Chief Medical Officer
• Why not join a Parkrun in your local area? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome.  For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.

Local Support Services

Help with weight management

“More than two-thirds of adults in Norfolk are classed as overweight or obese. Being obese can impact on your physical and mental health.”

To help you on your journey to reaching a healthier weight, Norfolk County Council have commissioned the following weight management services.

Website: https://www.norfolk.gov.uk/care-support-and-health/health-and-wellbeing/adults-health/ready-to-change/how-to-lose-weight/begin-your-weight-loss-journey/weight-management

Offer: Norfolk

Ready to Change – Your way to better health

Here you'll learn more about behaviour change. You'll find tools to help you set goals or targets, plan how to tackle problems when they arise and maintain your new behaviours.

These tools can be used to make positive changes to your life. Things like eating a healthy diet, losing weight, being more active, quitting smoking and drinking less

Website: https://www.norfolk.gov.uk/care-support-and-health/health-and-wellbeing/adults-health/ready-to-change

Offer: Norfolk

Active Norfolk

“No matter your age, gender, ability or fitness level, being physically active will benefit your body in hundreds of ways. According to Public Health England you should aim to be active for 150 minutes or more each week.

At Active Norfolk, we are working hard to increase physical activity levels across the county. We do this by working closely with other charities and organisations to ensure physical activity is accessible to everyone, and through the benefits to help the people of Norfolk live longer, happier and healthier lifestyles.

Whether you already lead a fairly active lifestyle or you’re just getting started, we can help you at all stages of your journey to being physically active.

Website: https://www.activenorfolk.org/public/

Offer: Norfolk

Every Move Matters Activity Finder

Every Move is a brand new activity finder for the people of Norfolk. The new, easy-to-use website has been designed with the user in mind. This means it’s easy to list activity sessions, while also making them easy to find for those looking to become more active. Together, we can get Norfolk moving!

Website: https://www.activenorfolk.org/public/activity-finder/

Offer: Norfolk

Self-care and National Support Services

Provide the details in the Self-Care section below and offer support to help navigate and access the local services – most services have moved to initial contact via phone due to the pandemic, with some elements accessed online (see specific area for contact details/ websites).

 Self-Care

• For information about sexual health, STIs, HIV and contraception visit https://www.sexwise.org.uk/ or https://www.startswithme.org.uk/ or https://www.nhs.uk/live-well/sexual-health/

• The Sexual Health Helpline provides advice and information on all aspects of sexual health, call free on 0300 123 7123 (open from 9am-8pm, Monday-Friday and Saturday-Sunday 11am to 4pm). Calls will be treated with sensitivity and in strict confidence.

This website https://www.contraceptionchoices.org/ is designed to help people decide which method of contraception might suit them best and provides honest information on the advantages and disadvantages of each method.

Local Support Services

Norfolk

Self-care and National Support Services

Self-Care and National sexual health support available to anyone in Norfolk include:

• For information about sexual health, STIs, HIV and contraception visit Sexwise or ItStartsWithMe or NHS sexual health websites.

• The Sexual Health Helpline provides advice and information on all aspects of sexual health. Call free on 0300 123 7123 (open from 9am-8pm, Monday-Friday and Saturday-Sunday 11am to 4pm). Calls will be treated with sensitivity and in strict confidence.
• These websites Contraception Choices and Contraception (icash.nhs.uk) are designed to help people decide which method of contraception might suit them best and provides honest information on the advantages and disadvantages of each method.
• The National HIV Testing Service (postal). Order HIV test kit and get it posted to you. Depending on your eligibility there are two options: self-sampling (results via text or mobile) or self-test (result there and then). Available from freetesting.hiv.

 

Local Support Services

iCaSH Norfolk

Our iCaSH clinics provide services on all aspects of sexual and reproductive health, including contraception, (coils, implants, oral pills), condoms, testing and treatment for all sexually transmitted infections (STIs) including HIV.

All iCaSH clinics are self-referral, which means that a GP referral letter is not necessary. The services are free, confidential, non-judgemental, and available to anyone present in Norfolk regardless of place of residence, immigration status, sex, age, ethnicity, religion, and sexual orientation.

Anyone  aged 16 or over, without symptoms of an STI can order a free STI testing kit online at iCaSH Express Test service. Under 16-year-olds need to phone in to make an appointment.

HIV Testing

Anyone aged 16 and over who has a Norfolk address can order free HIV self-sampling test kit at iCaSH Postal Express Test; you send off your sample and receive results via your online account. You will be notified when your results are ready by your method of choice at registration.

Face-to-face HIV testing is also available to anyone in Norfolk for free. Call 01603 226666 or email ccs.icashnorfolkoutreach@nhs.net to book a test.

Website: iCaSH Norfolk

Telephone: 0300 300 3030

 

National Chlamydia Screening Programme – NCSP

Chlamydia and gonorrhoea testing is quick and easy. NCSP promotes screening to young people aged under 25 years.

How to get a test in Norfolk:

• PICKUP – Young people can collect a postal testing kit at a range of pickup points including many youth organisations, pharmacies, GP surgeries.
• ONLINE – Young women and men (16 to 24) can also order a test kit online via the Chlamydia order form.

Condom Distribution

C-Card Scheme for 13- to 24-year-olds

The C-Card scheme aims to ensure that free condoms remain accessible to young people. All young people aged 13 to 24 can collect packs of condoms/lube using a valid C-Card at any C-Card Outlets – C-Card Points and C-Card Lite Points.

How to get a C-Card:

• Young people aged 16 to 24 – can join the scheme without a consultation with a practitioner at any C-Card Outlet (both C-Card Points and C-Card Lite Points). Condom collection is as often as they require.
• Young people aged 13 to 15 – are able to join the C-Card scheme following a short consultation with a trained practitioner who has a valid DBS certificate at C-Card Points. They are unable to join the C-Card scheme at C-Card Lite Points.

Condoms by Post

Free condoms and lubricants are available by post to anyone aged 16 and over and has a Norfolk postal address. Condoms can be ordered directly using the Norfolk condoms ordering form.

Training and Capacity Building

We offer free training courses are available for practitioners and community groups promoting sexual health in Norfolk, and anyone who wants to increase their knowledge and confidence in addressing sexual health issues in the areas such as sexual health and young people, Chlamydia screening, Consent, Confidentiality and Fraser guidelines, Learning disabilities and sexual health, HIV and Pre-Exposure Prophylaxis (PrEP).

You can book online via the iCASH Norfolk Eventbrite or call 01603 226666 for more info.

 

Primary Care

Local General Practices (GPs) provide contraceptive services including the contraceptive pill, long-acting reversible contraception (LARC) such as the coil or implants to women in Norfolk. Many GPs can also provide emergency hormonal contraception (morning after pill) for episodes of unprotected sexual activity. Many GPs also offer C-Card condoms and screening for chlamydia, a common STI.

Most pharmacies offer free oral emergency contraception (morning after pill), to all women aged 13 and over, C-Card condoms, and chlamydia testing kits and treatment.

If you are aged under 25 years, you can register for a C-Card to get free condoms from places like sexual health clinics, GPs surgeries, pharmacies, libraries, youth services and colleges.

Website: Find your GP and local pharmacy

 

Other Sexual Health Support Services

Termination of pregnancy

• The British Pregnancy Advisory Service (BPAS) org provides a termination of pregnancy service (abortion) across most of Norfolk. Call 03457 30 40 30 or request an appointment online.
• James Paget University Hospitals NHS Foundation Trust provides a termination of pregnancy service in East Norfolk, referral via health professional or iCaSH.

Rape and sexual assault

• The Harbour Centre theharbourcentre.co.uk provides practical and emotional support to recover from rape and sexual assault whether recent or in the past, regardless of gender. Call 01603 276381 to speak to someone (24 hours a day, every day).
• Sue Lambert Trust suelamberttrust.org is a Norfolk charity providing a kind, safe, non-judgmental, and supportive range of services for people who have experienced sexual abuse, sexual assault or sexual violence.

Norfolk Alcohol and Drug Behaviour Change Service

• CGL Norfolk provides drug and alcohol support to meet individual needs, including Chemsex (sexual activity whilst under the influence of drugs).

Self-care and National Support Services

NATIONAL SUPPORT

• Call the free Smokefree National Helpline to speak to a trained, expert adviser on 0300 123 1044. All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm*.
• Smokefree has lots of free support this includes a smartphone app, email programme or text messages that will keep you focused wherever you are.
• You can also speak to your doctor, pharmacy team or local Stop Smoking Service for expert advice on stop smoking medicines.

SELF CARE

• Download the NHS Smokefree app from itunes or google play
• Get further information from the National Health Service www.nhs.uk/quit
• Consider using e-cigarettes to stop smoking
• Millions have used Smokefree support to help them stop smoking. Choose from an app, email, SMS and face-to-face guidance. 

Emphasise that quitting will the best thing they will ever do and the NHS Smokefree service can provide the friendly and helpful support they need to quit for good

Local Support Services

Ready to Change – Help to quit smoking

“If you’d like to quit or have recently quit smoking and want to learn how to stay quit for good, follow our step-by-step guide.”

Website: https://www.norfolk.gov.uk/care-support-and-health/health-and-wellbeing/adults-health/ready-to-change/help-to-quit-smoking

Offer: Norfolk

Ready to Change – Help to quit smoking (Resources)

Website: https://www.norfolk.gov.uk/care-support-and-health/health-and-wellbeing/adults-health/ready-to-change/help-to-quit-smoking/set-a-quit-date-and-stop-smoking/smoking-links-and-resources

Offer: Norfolk

Self-care and National Support Services

Self Care

Check if you have norovirus

The main symptoms of norovirus are:

• feeling sick (nausea)
• diarrhoea
• being sick (vomiting)

You may also have:

• a high temperature of 38C or above
• a headache
• aching arms and legs

The symptoms start suddenly within 1 to 2 days of being infected

How to treat norovirus yourself

Please note that Antibiotics do not work for Norovirus.  Do not visit either A&E or GPs with symptoms as this may spread the virus.

 

How to prevent the spread of Norovirus

Good hand hygiene is Key to stopping the spread of the virus

Local Support Services

Norfolk

The NHS has information on Norovirus: Norovirus, also called the "winter vomiting bug", is a stomach bug that causes vomiting and diarrhoea. It can be very unpleasant, but usually goes away in about 2 days. The main symptoms of norovirus are:

• feeling sick (nausea)
• diarrhoea
• being sick (vomiting)

You may also have:

• a high temperature
• a headache
• aching arms and legs

The symptoms start suddenly within 1 to 2 days of being infected.

You can usually treat yourself or your child at home.

The most important thing is to rest and have lots of fluids to avoid dehydration.

You will usually start to feel better in 2 to 3 days.

How norovirus is spread:

Norovirus can spread very easily.

You can catch norovirus from:

• close contact with someone with norovirus
• touching surfaces or objects that have the virus on them, then touching your mouth
• eating food that's been prepared or handled by someone with norovirus

Washing your hands frequently with soap and water is the best way to stop it spreading. Alcohol hand gels do not kill norovirus.

Stay off school or work until you have not been sick or had diarrhoea for at least 2 days. This is when you're most infectious.

Do not visit hospitals or care homes during this time.

Find out how to treat diarrhoea and vomiting in children and adults

The NHS website also has information on when to call 111 or 999 or go to A&E.

 

Local Support Services

Norfolk appears to have no specific support for Norovirus that are different from the above advice and guidance

Self-care and National Support Services

National Support Services

NHS Stay well this Winter

Cold weather can be seriously bad for your health. That's why it's important to look after yourself, especially during the winter. If you start to feel unwell, even if it's a cough or a cold, don't wait until it gets more serious. Seek advice from your pharmacist.

Web: https://www.nhs.uk/staywell/

 

Self Care

Staying Warm

Age UK have produced a great that explains what you can do to get yourself and your home ready for winter, as well as where to go for more information and support. Download the guide from the link below

https://www.ageuk.org.uk/globalassets/age-uk/documents/information-guides/ageukig27_winter_wrapped_up_inf.pdf

Eating Well

Make sure you have hot meals and drinks regularly throughout the day to keep yourself warm, and keep active in the home if you can.

Visit NHS Choices for further ideas and information.

Wear warm clothes

Wrap up warm, inside and out. Layering clothing helps you stay warm as air is trapped between layers, keeping you insulated. Wearing layers of cotton or fleecy clothes is particularly effective.

Wear shoes with a good grip if you need to go outside and wear a hat or head scarf. If possible, stay inside during a cold spell if you have heart or respiratory problems. When indoors, wear well-fitting slippers with fleecy linings to keep your feet warm and to help prevent falls.

To keep warm when inside you could try:

• using a covered hot water bottle or electric blanket (but not at the same time!) to keep warm in bed
• wearing bed socks and warm night clothes

Keeping your home warm

Cold homes have a significant impact on your health. One of the best ways of keeping yourself well during winter is to stay warm.

If you have reduced mobility, are aged 65 or over, or have a health condition such as heart or lung disease, you should:

• heat your home to at least 18^oC
• keep your bedroom at 18^oC all night

If you're aged under 65 and healthy, you can safely heat your home to cooler than 18^oC as long as you're comfortable.

Reducing fuel bills

See more about affordable warmth

Cold weather benefits

Winter Fuel Payment

If you were born on or before 5 November 1953 you could get between £100 and £300 to help you pay your heating bills. You usually get a winter fuel payment automatically if you are eligible.

Web:

Warm Home Discount Scheme

You could get £140 off your electricity bill if you either receive the guarantee credit element of pension credit, or
you’re on a low income and meet your energy supplier’s criteria for the scheme

Cold Weather Payment

You may get a cold weather payment if you’re getting certain benefits. You’ll get a payment if the average temperature in your area is recorded as, or forecast to be, zero degrees celsius or below for 7 consecutive days. You’ll get £25 for each 7 day period of very cold weather between 1 November and 31 March.

Staying Safe

Prevent falls in winter weather

One of the biggest risks from wintry weather is falling, particularly among older adults. Icy conditions make it harder to stay on your feet, and the cold may cause us to limit our activity, which can lead to loss of strength and balance.

• Here are some tips to help prevent falls:
• Wrap up to stay warm but make sure you can see in all directions and move easily and freely.
• Wear sturdy shoes or boots with treads, even if you're just going out to get the newspaper.
• Do some light stretching before you venture out; it will make you physically more able to prevent a fall.
• Avoid walking on surfaces that may be icy if you can. If you can't, slow down, shorten your stride, walk with feet pointed out slightly and knees gently bent to improve grip and balance.
• Snow can hide curbs and uneven surfaces. If you can't see where your foot will land, find another way.
• Replace worn rubber ferrules on walking sticks, walking frames and crutches but remember that brakes on wheeled walkers may not be as effective on icy pavements so avoid unsalted ramps and slopes.
• Dry off shoes, sticks, crutches and walking frames as soon as you get indoors. Wet shoes on dry surfaces are just as dangerous as dry shoes on wet surfaces.
• Carry a cleaning cloth and stop immediately to clean your glasses if they fog up going from outdoors to indoors.
• Ask shops and your local council about options that might make it safer for you when conditions are bad e.g. delivering to your home or collecting the bin from beside your house instead of the end of your drive
• When in doubt, don't risk it. Ask for help if you don't feel safe doing something.

Local Support Services

Norfolk

Norfolk and Waveney ICS have resources on how to stay Warm and Well in the winter. This includes finding the right health service for you, COVID-19 and flu vaccines, finding mental health support services, children’s health, support for winter hardship, staying warm in the winter, and top tips to keep well.

Norfolk County Council also have winter driving safety tips on getting your vehicle winter ready, driving on snow, driving on ice, driving in fog, and driving in wet weather.

Norfolk Resilience Forum has information on getting your home ready for winter including power cuts, annual gas checks, insurance, preparation for high winds, clearing guttering, insulation, and risks including flood warnings. Click here for more information.

Norfolk County Council has collated financial assistance and support resources for paying your energy bills in the winter: Help and advice with utility bills - Norfolk County Council

Self-care and National Support Services

Do you think the person would benefit from some further support to reduce their drinking and / or drug taking to lower risk levels? You can make the following recommendations:

• Suggest they speak to their GP or a loved one
• Pass on details of national organisations, such as those listed below:

National Support

ALCOHOL

Drinkline

Drinkline provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else's drinking.

Tel: 0300 123 1110 (weekdays 9am-8pm, weekends 11am-4pm)

Drink Free Days app - If the person has a smartphone they can download the Better Health Drink Free Days app designed to make it easy to keep an eye on alcohol consumption and take control with daily tips and feedback. Drink less - Better Health - NHS (www.nhs.uk)

Alcoholics Anonymous

Call the free helpline 0800 9177 650

Email help@aamail.org or use the live chat function on their website

Website: Alcoholics Anonymous Great Britain (alcoholics-anonymous.org.uk)

DRUGS

Narcotics Anonymous

A non-profit fellowship or society of men and women for whom drugs had become a problem. They are recovering addicts who meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs. There is only ONE requirement for membership, the desire to stop using.

Helpline: 0300 999 1212 (10am - midnight)

Email: pi@ukna.org 

Website: Welcome to UKNA | UKNA | Narcotics Anonymous in the United Kingdom

Local Support Services

Norfolk Alcohol and Drug Behaviour Change Service

“We can help you break free from harmful patterns of behaviour and feel happier and healthier. We tailor the drug and alcohol support we offer to fit your needs. Whether it's one to one working or group sessions, we will help you work towards your goals. We want you to unlock your full potential.

Our services include medical treatment. This might include substitute prescribing or medication that helps prevent relapse.”

Website: https://www.changegrowlive.org/alcohol-drug-behaviour-change-norfolk

Offer: Norfolk and Waveney

Self-care and National Support Services

If you’re worried that someone is at immediate risk of taking their own life then phone 999, you should stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.

 If no immediate risk take the following steps:

Encourage them to ring:

Samaritans - (All age groups)

Tel: 116 123, open 24 hours a day.

Papyrus - (Young people)

Tel: 0800 068 41 41

Text: 07860 039967

Email: pat@papyrus-uk.org

Open 9am - midnight every day

Other options include:

• contact their GP for an emergency appointment or call the out of hours service.
• call their Mental Health worker, if they have one.
• call their social worker or key worker, if they have one 
• encourage to re-engage with mental health services if already engaged
• go through their Safety Plan with them

If they don’t want help, don’t push them. Sometimes it’s easy to want to try and fix a person’s problems, or give them advice but try and at least leave a couple of key telephone numbers with them for Samaritans any local support numbers for their area (Crisis teams etc).

It’s usually better for people to make their own decisions. Help them think of all the options, but leave the choice to them.

A person may not be suicidal but you may still be concerned

Encourage them to contact their GP, they will be familiar with their medical history and will be able to direct them appropriately which may include a referral to IAPT (Improving Access to Psychological Therapies).  IAPT teams are skilled in helping people 18 years old and older overcome emotional and mental difficulties like:

• Depression.
• Stress
• Anxiety
• Sleep problems
• Confidence and self-esteem problems

All the local IAPT services are listed under the 'Mental Health' section of MECC Link and can be found within the 'local support and contact details' section. 

 

SELF CARE

• Hub of Hope - Postcode based directory of services

• Mind 'The charity for better mental health' has an extensive range of self help resources available
• The NHS has has a range of self-help tools available

• Andy's Man Club provides weekly groups, a place for men to come together in a safe environment to talk about issues/problems they have faced or are currently facing. There's a search function to find your nearest group.

Local Support Services

In an emergency or if someone is in immediate risk of serious harm or injury contact the emergency services. Telephone 999.

If you feel like taking your own life is the only option, support is available. Please talk to someone. There are a wide range of services that can help you, and those you care about.

National Support

Samaritans

'Whatever you're going through, a Samaritan will face it with you. We're here 24 hours a day, 365 days a year.'

Website: Samaritans | Every life lost to suicide is a tragedy | Here to listen

Email: jo@samaritans.org

Telephone: 116 123

Offer: National

 

The National Suicide Prevention Helpline

'Our mission is simple: to be there for you when you need us the most. Everyone’s journey is unique, and some may find themselves at this critical point more frequently than others. Our dedicated volunteers are here to lend a caring, non-judgmental ear, providing a comforting space and time for you to discuss your feelings or concerns about someone close to you. Rest assured, our helpline is a confidential service designed to support anyone in need.'

Website: National Suicide Prevention Helpline | SPUK Suicide Prevention Charity

Email: info@spuk.org.uk

Telephone: 0800 587 0800

Offer: National

 

Support for Men in Norfolk

MensCraft

'Happier and healthier men make for better brothers, partners, fathers, sons, colleagues and friends.'

MensCraft is a Norfolk-based charity focusing exclusively on the health and wellbeing of men.  We support men facing life’s challenges or experiencing difficulties with their mental health.

Website: Menscraft – Happier & healthier men make for better brothers, partners, fathers, sons, colleagues and friends.

Email: info@menscraft.org.uk

Telephone: 0800 208 8382

Offer: Norfolk

 

Norwich Menshed

Norwich Menshed is a registered charity inspired by the original concept of the men’s shed which started in Australia. Norwich Menshed started in November 2013 with support from NCF and the People’s Health Lottery and since then they have grown with over 150 men accessing our services annually and 70 active members at any one time.

Website: Norwich Menshed | Norfolk Community Foundation

Email: shinebrighter@norfolkfoundation.com

Telephone: 01603 623958

Offer: Norfolk

 

Support for Children, young people and families in Norfolk

Childline

'Childline for under 12s. We're here for you. We're here for all young people, whatever you're going through.'

Childline is a British counselling service for children and young people under 19 in the United Kingdom provided by The National Society for the Prevention of Cruelty to Children.

Website: Childline | Childline

Email: non-direct. Contact form <Registration | Childline>

Telephone: 0800 1111

Offer: Norfolk

 

Just One Norfolk: Chat Health

ChatHealth is a secure NHS approved text messaging service. All Norfolk young people aged 11 – 19 can text 07480 635060 to start a conversation with a trained health professional.

Website: ChatHealth

Email: non-direct. Contact form <Register>

Telephone: 0300 300 0123

Text: 07480 635060

Offer: Norfolk & Waveney

 

Support for Older People in Norfolk

The Silver line Helpline

 

The Silver Line Helpline run by Age UK is a free, 24-hour telephone service for older people across the UK. We offer friendship, conversation, and support for people aged 55 or over, especially those who may be experiencing feelings of loneliness and isolation.

Website: The Silver Line Helpline

Email: non-direct. Contact form page <Information and advice enquiry | Age UK>

Telephone: 08004 708 090

Offer: Norfolk