Simple Signposting to Better Health and Wellbeing
East Riding
Self-care and National Support Services
Self Care
Register for priority service from your energy supplier
You might be able to get extra support from your energy supplier by signing up to the priority services register if you:
- are disabled or seriously ill
- are recovering from an injury
- have mental health problems
- don’t speak or read English well
- have children under 5, or are pregnant
- have reached your state pension age
- are in a vulnerable situation
Benefits of priority service can include free energy saving advice. A password protection scheme to protect you from cold-callers. Your meter moved free of charge if it’s hard for you to use or read. Bills sent to a relative, carer or friend to help you check them. You might also get advance notice if your supply is going to be interrupted, priority re-connection if your supply is interrupted. You may also get annual gas safety checks. Find out more on the Ofgem priority services register website.
To find out if you’re eligible to join the priority service register, speak to your energy supplier.
If you don't know who your current gas and electricity supplier is, this can be checked by contacting:
- For Gas - Meter Point Reference Line - 0870 6081524
- For Electricity - Northern Powergrid - 0845 0707172
Energy suppliers priority service
Apply for energy bill discounts and benefits
See if you are be eligible for three heating related benefits:
- £140 discount on your energy bills with the Warm Home Discount Scheme.
This should be paid direct to you if you receive the Guarantee Credit element of Pension Credit. Energy suppliers may also offer this discount to other people who receive certain benefits, are on a low income, or are elderly. To find out if you qualify you contact your energy supplier directly. - £250 and £600 towards your energy bills with the Winter Fuel Payment. The amount you get includes a ‘Pensioner Cost of Living Payment’. This is between £150 and £300.
- Extra help if temperatures fall below a certain level with the Cold Weather Payment.
Struggling to pay for your gas and electricity?
The price of gas and electricity has increased greatly over recent weeks. If you are worrying about what to do, did you know that there is support available to help you during this time?
You can contact your supplier, to discuss ways to help pay what you may owe. This should be made affordable to you based on your budget. Your energy supplier may have support funds available.
British Gas - British Gas Energy Trust
- They offer a number of schemes to help people who are in arrears. You do not need to be a British Gas customer to apply.
Octopus Energy - Octo Assist Fund
- To apply you would need to be an Octopus Energy customer and are currently struggling with your bills.
OVO - OVO Energy Fund
- You have to either be an existing OVO customer or previous customer. This is designed for people in debt of over £150 and unable to pay their bills
Scottish Power - Scottish Power Hardship Fund
- If you are an existing customer of Scottish Power and having difficulties paying your bills you may be able to get additional support.
National Energy Action - NEA – 0800 3047159 Monday to Friday 10am to 12pm.
- A charity who specialise in assisting people with help with energy debt. Giving benefits advice and making the most of your income. Support with gas and electricity accounts including fuel debt and switching suppliers and helping with energy efficiency. They can also help you apply for trust fund money, Water rates, Warm Home Discount and Priority Services Register details.
If you need extra financial support, you can contact:
Money Advice Service - 0800 1387777
National Debtline - 0808 8084000
Citizens Advice - 0808 2231133
Step Change - 0800 1381111
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Preparing for Colder Weather
- From keeping your house warm to protecting yourself from common ailments, find out how to stay healthy this winter on NHS Choices.
- Tips for staying warm and well this winter
The UK Health Security Agency has advice on staying well in the cold weather, covering issues such as financial help, healthy lifestyle, flu jabs and heating.
- Cold Weather Alerts will keep you safe and well this winter by keeping you informed
The Cold Weather Alert operates in England from the 1 November to 31 March every year, in association with the UK Health Security Agency (UKHSA). The alerts give you advanced warning of adverse weather conditions that could have a significant effect on your health and well-being, enabling you to take extra precautions to keep safe and well. Sign up here.
Local Support Services
Energy efficiency at home
Web: Energy efficiency at home (eastriding.gov.uk)
How can I save money on my fuel bills?
Different utility companies can charge different rates for supplying electricity and gas to your home. You may find a cheaper rate by changing your supplier or payment method. Various websites offer impartial advice on different tariffs available and explain how to change supplier.
YORSwitch is a collective energy switch scheme run by the Council to register please visit or further details can be obtained by calling the Council on (01482) 393939.
What energy efficiency grants are available?
- The Council are currently working with Scottish Power to offer grants for cavity and loft insulation.
- Contact the Healthy Homes team with your enquiries about loft and cavity wall insulation please email the healthy homes team or telephone the council on (01482) 396301 and select option 2.
- At present there is a waiting list for the loft and cavity wall insulation scheme, if you wish to register then complete your details using the online form below:
- New Future Energy Scheme grants
About the scheme
- The scheme pays for the installation of an Air Source Heat Pump system to eligible homeowners. who aren’t connected to the mains gas network.
- The ‘New Future Energy Scheme’ is the latest grant of this type which the council has offered to eligible homeowners. Previous Air Source Heat Pump schemes have already helped East Riding residents improve the energy efficiency of their homes.
- Take a look at how it helped one such resident.
- As of March 2023, applications aren’t yet open for this scheme, but we are inviting eligible homeowners to register their interest. You will be contacted as soon as the funding is secured. This page will be updated when applications are fully open.
Government Funding for Renewables
Further information on the latest grants that are available, please visit the government’s website: Apply for the Boiler Upgrade Scheme: Overview - GOV.UK (www.gov.uk)
Health and Wellbeing Advisor and Connector Service (Social Prescribing)
Supporting East Riding Residents aged 18+ to access support to improve overall health and wellbeing, reducing health inequalities across the region. Health and Wellbeing Advisor and Connectors aim to improve self care providing you with support and empowerment in the following areas:
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· Long term health conditions · Dementia · Carers · Digital Technology divide · Food Poverty · Fuel Poverty · Social Isolation |
· Loneliness · Relationships · Employment · Accessing support groups · Volunteering opportunities · Accessing befriending services |
· Debt · Housing · Social Care · General health and wellbeing · Other areas that may be affecting your health and wellbeing |
Situated in the majority of GP practices and various community venues, the Link workers will listen and help you to arrive at the best solution for you, they can advise and support you with a wide variety of issues and can be accessed without a referral
Telephone: 0800 9177752
email: hnf-tr.socialprescribing@nhs.net
or contact via: YOURhealth – Prevention and Lifestyle Services (humber.nhs.uk)
Additionally most GP surgeries have social prescribers available during the week.
Cost of living - help for households
If you need financial support, or you are struggling to manage, we provide a range of services that might help, alongside government and community support.
https://www.eastriding.gov.uk/cost-of-living-help-for-households/
Self-care and National Support Services
NATIONAL SUPPORT
Do you think you would benefit from some further support to reduce your drinking to 'lower risk' levels?
- Speak to your GP, a loved one or call Drinkline 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm). The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality
- Cutting back on the booze can be a really effective way to improve your health, boost your energy, lose weight and save money. Any reduction in the amount you drink every week will be beneficial – and with the right help, it's easier than you think. Download the 'Drink Free Days' app to update and track your drink-free days, get simple and practical tips to help you control your drinking, receive reminders and celebrate milestones.
- Get further information from NHS Choices www.nhs.uk
SELF CARE
Further tips on cutting down
Make a plan
Before you start drinking, set a limit on how much you're going to drink.
Set a budget
Only take a fixed amount of money to spend on alcohol.
Let them know
If you let your friends and family know you're cutting down and it's important to you, you could get support from them.
Take it a day at a time
Cut back a little each day. That way, every day you do is a success.
Make it a smaller one
You can still enjoy a drink, but go for smaller sizes. Try bottled beer instead of pints, or a small glass of wine instead of a large one.
Have a lower-strength drink
Cut down the alcohol by swapping strong beers or wines for ones with a lower strength (ABV in %). You'll find this information on the bottle.
Stay hydrated
Have a glass of water before you have alcohol and alternate alcoholic drinks with water or a soft drink.
Take a break
Have several drink-free days each week.
Local Support Services
East Riding Partnership - (Adults)
The East Riding Partnership provides a range of substance misuse services to adults across the East Riding of Yorkshire delivered through the Open Access service, the Shared Care service and the Community Drug and Alcohol teams.
Tel: 01482 344690
Website: http://www.humber.nhs.uk/services/east-riding-partnership.htm
East Riding Partnership - (Young People’s Service)
The Young People’s Substance Misuse Service provides information, advice, support and treatment for young people up to 18 years old misusing drugs and alcohol.
Tel: 01482 336675
Self-care and National Support Services
National Support Services
Citizens Advice Bureau
Citizens Advice Bureau provides support with welfare benefits, debt management, housing, employment issues, and utility bills and more. They assist with benefit applications, challenges, and housing-related matters such as eviction prevention and tenant rights. Additionally, they offer guidance on debt management, employment rights, and energy efficiency, assisting individuals navigating complex financial and legal challenges.
Tel: 0800 144 8848
Webpages:
Benefits - Benefits - Citizens Advice
Housing - Housing - Citizens Advice
Help with debt - Help with debt - Citizens Advice
Employment and Support Allowance (ESA) - Employment and Support Allowance (ESA) - Citizens Advice
Make your home more energy efficient - Make your home more energy efficient - Citizens Advice
Get help with the cost of energy efficiency - Get help with the cost of energy efficiency - Citizens Advice
Government support - GOV.uk
GOV.uk provides financial assistance and support services in the UK. This includes the administration of welfare benefits such as Universal Credit, Jobseeker's Allowance, Employment and Support Allowance, and Disability Living Allowance. The platform offers information and resources for managing finances, understanding pensions, and accessing various government support programs.
Additionally, GOV.uk provides guidance on tax credits, housing benefits, and financial aid for families and individuals in specific circumstances.
Benefits: Benefits - GOV.UK (www.gov.uk)
Employment and Support Allowance (ESA): You can apply if you have a disability or health condition that affects how much you can work.
Web: Employment and Support Allowance (ESA): Overview - GOV.UK (www.gov.uk)
Apply for Universal Credit: Universal Credit: What Universal Credit is - GOV.UK (www.gov.uk)
Emergency Financial Assistance: Emergency Financial Assistance (publishing.service.gov.uk)
Winter Fuel Payment:
If you were born before 25 September 1957 you could get between £250 and £600 to help you pay your heating bills.
The amount you get includes a ‘Pensioner Cost of Living Payment’. This is between £150 and £300. You’ll get this extra amount in winter 2023 to 2024. This is in addition to any other Cost of Living Payments you get with your benefit or tax credits.
Web: Winter Fuel Payment: Overview - GOV.UK (www.gov.uk)
Department of Work and Pensions (DWP)
DWP is responsible for providing support and services related to welfare, pensions, and employment.
Financial Hardship Support:
In cases of immediate financial hardship, you may be eligible for hardship payments. Speak to the DWP or Contact your local Jobcentre for information on how to apply.
You can usually only get a hardship payment 15 days after your JSA payment was stopped.
You’ll be able to get your hardship payment straight away if you’re considered ‘vulnerable’ by the Jobcentre. This means you or your partner:
- is responsible for a child or young person
- is pregnant, disabled or a carer
- is homeless
- is under 18
- is under 21 and has recently been looked after by the local authority
- has a chronic medical condition
- has a long-term mental impairment - this includes mental health conditions (such as depression), cognitive impairments (such as dementia) and learning disabilities (such as downs syndrome)
You’ll have to show proof, for example a letter from a doctor or a benefit letter.
Benefits: Benefits - GOV.UK (www.gov.uk)
Applying for a Discretionary Housing Payment: Applying for a Discretionary Housing Payment - GOV.UK (www.gov.uk)
StepChange Debt Charity
StepChange Debt Charity offers free and confidential debt advice, helping individuals create realistic budgets and negotiating with creditors to freeze additional costs. They assist in setting up Debt Management Plans for structured debt repayment. In cases of severe financial distress, StepChange provides insolvency advice. Online tools and resources, including budgeting calculators, are available. The charity emphasises ongoing support and financial education to empower individuals for a secure financial future.
StepChange Debt Charity can provide guidance if the cessation of benefits has led to financial difficulties.
Web: StepChange Debt Charity - Free Expert Debt Advice.
Life, money and budgeting: Your Personal Situation. Debt & Money Advice. StepChange
Coping with the rising cost of living
Are you struggling to pay your energy bills? If you're on a low income, find out if you're entitled to:
One-off payments to support people with the rising cost of energy bills: Coping With The Cost Of Living. Debt Advice. StepChange
Grants and funding to pay for energy bills: Grants And Funding To Pay For Energy Bills. StepChange
Government help with gas and electricity bills: Government Help With Gas & Electricity Bills. StepChange.
National Debtline
National Debtline is a debt advice charity run by the Money Advice Trust. They offer a free and confidential debt advice service. They have helped millions of people with their debts. They'll talk through options and give clear advice on how to take back control.
Tel: 0808 808 4000 or Live webchat
(Between Monday to Friday 9am-8pm and on Saturdays 9.30am-1pm)
Web: Debt advice | Free debt advice | National Debtline
Cost of living hub: Cost of living library | National Debtline
To find out more advice and information on specific topics visit the Fact Sheet Library.
Web: Fact sheet library | National Debtline
The Money Helper Service (Government backed service)
Free and impartial money advice, set up by government:
- Advice and guides to help improve your finances
- Tools and calculators to help keep track and plan ahead
- Support over the phone and online
Tel: 0800 1387777
*Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.
Web: https://www.moneyhelper.org.uk/en
Webchat: Got a question? We will point you in the right direction. You can start a Webchat online to talk to us live.
Webchat opening hours:
- Monday to Friday, 8am to 6pm
- Saturday, 8am to 3pm
- Sunday and Bank Holidays, closed.
WhatsApp: Need help sorting out your debts, have credit questions or want pensions guidance? You can talk to us live on WhatsApp.
- Add +44 77 0134 2744 to your WhatsApp and send us a message.
- For everything else please contact us via Webchat or phone.
Turn2us
Turn2us is a national charity offering information and practical help to people facing financial insecurity.
Apply for a charitable grant: Charitable grants can be given as money, products or services and don't have to be paid back.
Search for charitable grants Or contact Turn2us who can provide free financial advice and support to people in the UK in crisis.
Call the free helpline: 0808 802 2000 (Monday to Friday, 9:00am - 5.30pm)
The Trussell Trust
Find your local Trussell Trust food bank, their contact details and opening times.
If you're struggling to afford the essentials or need advice and support you can call one of our free helplines.
Web: Find a Food Bank - The Trussell Trust
No Recourse to Public Funds Network
Other National Support
Mental Health
Please refer to the Mental Wellbeing MECC page for further support.
Web: MECC Link
National Domestic Violence Helpline
The National Domestic Violence Helpline, established in partnership between Women's Aid and Refuge, provides immediate and confidential support to individuals facing domestic abuse in the UK. Those in need can access expert advice, emotional support, and information on available resources, guidance on safety planning, and information about local services, including refuge accommodation.
The free 24 hour helpline: 0800 9995 428
Drugs and Alcohol
For alcohol support please refer to the Alcohol MECC page for further support.
Web: MECC Link
Homelessness
Please refer to the Housing and Homelessness MECC page for further support.
Web: MECC Link
Local Support Services
'Help with the Cost of Living' websites for your Local Authority area are listed below. These provide a valuable source of information on some of more localised support arrangements for where you live.
Local Support Services
East Riding Council support for Cost of Living
East Riding Council - Emergency Assistance Household Support Fund
East Riding of Yorkshire Council's emergency assistance scheme aims to help residents of East Riding of Yorkshire if there has been an interruption to their normal income, or require assistance when establishing themselves within the community. This includes assistance with food, gas/electricity and other housing related costs.
Web: Emergency assistance (eastriding.gov.uk)
To apply, please click here
Financial Advice Debt Management
East Riding Council
Help managing your finances, including how to open a bank account, and what to do should you find yourself in debt.
- This website includes:
- Help with Council tax payments
- Debt advice
- Help with budgeting
Web: https://www.eastriding.gov.uk/living/legal-and-consumer-advice/money-advice/
Responsible Lending
Hull and East Yorkshire Credit Union
Our aim is to improve the financial well-being of our member-owners by providing ethical, affordable services that they are happy to continue using and recommending to their family, friends, neighbours and work colleagues. We are here to help our members to afford their lives – not to make profit out of them.
Tel: 01482 778753
Email: info@hullandeycu.co.uk
Web: Hull & East Yorkshire Credit Union (hullandeycu.co.uk)
Address: 38 Brook Street, Hull, HU2 8LA
Beverley Cherry Tree Community Centre
We are an agency for Hull And East Riding Credit Union. Since 1999, Credit Union has provided its members with a safe and handy way to save, access to affordable credit and a range of value for money financial services.
Tel: 01482 871993
Email: manager@ctca.org.uk
Web: Beverley Cherry Tree Community Centre | Advice | East Yorkshire (ctca.org.uk)
Address: Beverley Cherry Tree Community Centre, 117 Cherry Tree Lane, Beverley, East Yorkshire, HU17 0AY
Help with Household Bills
East Riding Council - Emergency Assistance Household Support Fund
East Riding of Yorkshire Council's emergency assistance scheme aims to help residents of East Riding of Yorkshire if there has been an interruption to their normal income, or require assistance when establishing themselves within the community. This includes assistance with food, gas/electricity and other housing related costs.
Web: Emergency assistance (eastriding.gov.uk)
To apply, please click here
Help with Food
If you're struggling to meet the cost of food, there's a range of support available.
Fare Share
We believe that no good food should go to waste. We redistribute surplus food to charities that turn it into meals. We are doers. We are a community. We change lives.
Tel: 01482 337 999
Email: fshullhumber@fareshare.org.uk
Web: Hull & Humber - FareShare
Address: 6 Bergen Way, Hull, HU7 0YQ
East Riding Council - Emergency Assistance
East Riding of Yorkshire Council's emergency assistance scheme aims to help residents of East Riding of Yorkshire if there has been an interruption to their normal income, or require assistance when establishing themselves within the community. This includes assistance with food, gas/electricity and other housing related costs.
Web: Emergency assistance (eastriding.gov.uk)
To apply, please click here
Two Rivers Community Pantry
Throughout these times of uncertainty many families across our Country are facing situations that they have never experience before in their lives. Our project is aimed at providing support to those who need that little bit of support. Most of the food donated to us through local supermarkets would normally go to waste. As a group we aim to make sure the people that require the support can get it.
Tel: 07517 937914
Email: office@tworiverscommunitypantry.org.uk.
Web: Two Rivers Community Pantry - Goole
Address: Two Rivers Community Pantry, Goole Council Offices, Stanhope Street, DN14 5BE
East Yorkshire Foodbank
East Yorkshire foodbank gives people in crisis hope, practical help, and a brighter future. We value all of our supporters who make a big difference. Everyone who comes to the foodbank for emergency food needs to have a valid foodbank voucher.
Tel: 07842 75372
Email: info@eastyorkshire.foodbank.org.uk
Web: East Yorkshire Foodbank | Helping Local People in Crisis
Address: East Yorkshire Foodbank Hub - Beverley Centre, 87 Mill Lane, Beverley, HU17 9DH
Self-care and National Support Services
National Support Services
Dementia Connect
Dementia Connect, Alzheimer's Society's dementia support service, is free, easy to access, and puts you in touch with the right support. From local help to phone and online advice.
Alzheimer’s Society’s dementia advisers can support you directly by phone or face to face, as well as connect you to a range of local services.
Web: Dementia Connect for healthcare professionals | Alzheimer's Society (alzheimers.org.uk)
Dementia Toolkit
This set of resources is based on research, and the expert experiences of people with dementia and their carers.
Web: Living with Dementia Toolkit
The NHS
It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory loss can be annoying if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP.
Web: https://www.nhs.uk/conditions/dementia/diagnosis/
The Alzheimer's Society
Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.
Web: https://www.alzheimers.org.uk/
The dementia guide: Living well after your diagnosis
Caring for a person with dementia: A practical guide
Tel: Dementia Connect Support Line: 0333 150 3456
Other Key links
Dementia UK - Dementia Helpline (support from dementia specialist admiral nurses): 0800 888 6678
Tide - Together In Dementia Everyday: Telephone: 0151 237 2669 Email: carers@tidecarers.org.uk
Carers UK- Making life better for carers: Telephone: 020 7378 4999
Self Care
We can’t change our age or our genes, and there is currently no way we can completely prevent dementia. However, there are some simple steps we can all take to help lower our risk.
Risk factors for cardiovascular disease (like high blood pressure and stroke) are also risk factors for dementia, so what is good for your heart is good for your brain. Looking after your health, cutting out smoking and being physically active on a regular basis will help lower your risk of cardiovascular disease. It’s likely you’ll be lowering your risk of dementia too, particularly vascular dementia and Alzheimer’s disease.
For good heart health:
- don’t smoke
- keep cholesterol and blood pressure under control
- be active and exercise regularly
- maintain a healthy weight
- eat a healthy balanced diet
- drink fewer than 14 units of alcohol per week.
Web: https://www.alzheimersresearchuk.org/dementia-information/reducing-the-risk/
Herbert Protocol
The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing.
Carers and / or relatives and friends can complete a form in advance, including important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth also a photograph can be provided.
West Yorkshire Police - The Herbert Protocol Missing Person Incident Form | West Yorkshire Police - For patients known to wander
South Yorkshire Police - Herbert Protocol - SYP (southyorks.police.uk)
North Yorkshire Police - People with dementia at risk of going missing (Herbert Protocol) | North Yorkshire Police
Humberside Police - The Herbert Protocol | Humberside Police
Please see below for more information and contact details in your local area.
Local Support Services
Alzheimer’s Society
Alzheimer’s Society provide information, advice and support to anyone affected by dementia. Whether you are worried about your memory, living with dementia or caring for someone with dementia we can support you.
We also have informal groups across the area for people affected by dementia and the Carers Information and Support Programme, which is specifically for carers – for more details about these please contact the local service.
Tel: 01482 211255
Email: hulleastriding@alzheimers.org.uk
Adult Social Care
Adult Social Care provide short term care services as an emergency eg when leaving hospital or long term support needs can be assessed to ascertain eligibility to receive help which could include:
- Staying safe in your own home
- Maintaining independence in your own home
- Care services in your own home
- Day care and social activities for adults
- Access to long-term residential care if receiving care at home is not possible
- Support for carers if eligible, clients receive a ‘Personal Budget’ which allows you to purchase care outlined in a support plan which is provided following the assessment Information advice and support is available to adults who need help to live as well as possible with an illness or disability, including people who are older or frail, who have mental health issues or are vulnerable for other reasons. Information and advice is free for all, access to services is only available to those who are eligible for funding via their Personal Budget. Contact should be made via Customer Services and a decision will be made on whether an assessment is needed.
Tel: 01482 393939
Web: Your Life, Your Way - Home (yourlifeyourway.uk)
Butterflies Memory Loss Support
Whether you have dementia, or you care for someone who has dementia, we are here to help you and guide you through your journey.
Tel: 07821519212
Web: Butterflies - Memory Loss Support Group
Email: info@butterflies.org.uk
Address: 3rd Floor, Stonefield House, 16-20 King Edward St, Hull HU1 3SS
An experienced and established team supporting people with dementia and those who care for them through a range of services. We can support you whether you have a diagnosis, are worried about memory problems or care for someone affected by dementia.
This service is available to people with dementia and carers in the Pocklington area in East Riding.
Tel: 03300 578592
Web: Welcome to Dementia Forward, Dementia Forward, North Yorkshire's leading dementia charity
Email: info@dementiaforward.org.uk
Address: Dementia Forward, Registered Head Office, Community House, Allhallowgate, Ripon, HG4 1LE
Innovations in Dementia
Co-produced information and Peer Support.
East Riders peer group for people living with dementia meets monthly in the Peter Harrison Community room, Beverley Minster.
A Good Life With Dementia courses are on offer for people living with Dementia.
Getting Along sessions for couples coping with Dementia are also available.
For more information contact Damian Murphy.
Tel: 07927 405854
Email: Damian@myid.org.uk
www.innovationsindementia.org.uk
East Riding Carers Support Service
The East Riding Carers Support Service supports carers and those caring for someone over the age of 18 who reside in the East Riding.
The support provided is for all informal carers; whether they are providing support for 1 hour per week or 24 hours per day of people with all long-term health conditions, physical disabilities, illnesses, mental health and substance misuse. This service offers an opportunity for the carer to talk about their experiences, giving advice, information, and practical problem solving as timely advice, support and information can prevent carer break down and crisis situation.
The service also offers advice to any member of staff, the public, health and social care professionals who want to gain further knowledge and information about care and support available for carers.
Referrals can be made by self-referring, GP or any other professional.
Tel: 0800 197 6844 (free when calling from a landline), or
Tel: (01482) 396500 (recommended for mobile phones)
Web: https://www.yourlifeyourway.uk/caring-for-someone/
Email: Ercarers@eastriding.gov.uk
Address: County Hall, Cross Street, Beverley. HU17 9BA
More information can be found at:
Carers UK Digital Resource
Carers UK digital resource brings together a number of specifically designed digital products and online resources all on carersdigital.org – Access code DGTL2601, including local bespoke information.
Employers for Carers
Practical resources, advice and information available at efcdigital.org – Access code EFC2601, designed for employees who are juggling work and caring responsibilities and employers to look after staff.
Self-care and National Support Services
Self Care
There is a wealth of information and ways to prevent falls on the following websites
- Saga - Discover ways to stay fit at https://www.saga.co.uk/magazine/health-wellbeing/wellbeing/falls-guide
- Age Uk - Information on falls prevention, exercise classes and handyman services in some areas. Call free on 0800 169 6565 or see https://www.ageuk.org.uk/information-advice/health-wellbeing/fitness/falls-prevention/
- The effective assessment of an individual’s risk of a fall would be a multifactorial intervention considering falls history, visual impairment etc. This assessment would enable the referral of an individual to effective interventions targeted at specific risk factors
- Your GP may carry out some simple tests to check your balance. They can also review any medicines you're taking, in case their side effects may increase your risk of falling. Your GP may also recommend:
- having a sight test if you're having problems with your vision, even if you already wear glasses
- having an electrocardiogram (ECG) and checking your blood pressure while lying and standing
- requesting a home hazard assessment, where a healthcare professional visits your home to identify potential hazards and offer
- advice doing exercises to improve your strength and balance (try some exercises for older people)
- NHS Choices - Find this leaflet and other resources at https://www.nhs.uk/live-well/healthy-body/keep-your-bones-strong-over-65/
Local Support Services
East Riding Falls Service
The East Riding Falls Service provides a multi-disciplinary holistic health assessment aimed at identifying reasons for falls. The East Riding Falls Service provides interventions that focus on minimising the risks of further falls, strength and balance rehabilitation and mobility. The interventions that follow are jointly agreed between the service and the client. Clients registered with an East Riding GP can access this service. Falls-related enquiries can be directed to:
Tel: 01482 336553
Address: East Riding Falls Service
Highlands Health Centre
Lothian Way
Bransholme
Hull
HU5 7DD
Health and Wellbeing Advisor and Connector Service (Social Prescribing)
Supporting East Riding Residents aged 18+ to access support to improve overall health and wellbeing, reducing health inequalities across the region. Health and Wellbeing Advisor and Connectors aim to improve self care providing you with support and empowerment in the following areas:
|
· Long term health conditions · Dementia · Carers · Digital Technology divide · Food Poverty · Fuel Poverty · Social Isolation |
· Loneliness · Relationships · Employment · Accessing support groups · Volunteering opportunities · Accessing befriending services |
· Debt · Housing · Social Care · General health and wellbeing · Other areas that may be affecting your health and wellbeing |
Situated in the majority of GP practices and various community venues, the Link workers will listen and help you to arrive at the best solution for you, they can advise and support you with a wide variety of issues and can be accessed without a referral
Telephone: 0800 9177752
email: hnf-tr.socialprescribing@nhs.net
or contact via: YOURhealth – Prevention and Lifestyle Services (humber.nhs.uk)
Additionally most GP surgeries have social prescribers available during the week
Community Pharmacy
The Medicines Use Review Service involves the pharmacist reviewing the patient's use of their medication, ensuring they understand how their medicines should be used and why they have been prescribed, identifying any problems and then, where necessary, providing feedback to the prescriber, this isn't usually conducted more than once a year. If someone is worried about falling, their mobility is reducing, experiences slips, trips or stumbles or has maybe had one minor fall, the pharmacist can check that medication is being prescribed correctly in relation to falls risk. Ask at your usual pharmacy where you collect your prescriptions for a Medication Use Review.
Lifeline
East Riding Lifeline service provides a home safety and personal security system that enables East Riding residents to live independently within their own homes. This is achieved through the Lifeline unit which creates a telephone communication link 24 hours a day between the home and the monitoring centre base in Driffield. When this is activated via a pendant or sensors, the monitoring centre trained operators take appropriate action, depending on the level of service chosen.
Lifeline offers a Responder Service to attend alarm activations, giving piece of mind that a response will be given to emergency calls or support needs. The Responders are trained with the latest lifting equipment called a "Razier" and are able to assist customers who may have fallen.
The service is available to customers 24 hours a day and operates 365 days of the year, providing individualised support to enhance the opportunity for people to maintain independence whilst living in their own home. People who are frail and at risk of a fall can benefit from this service.
For more information contact the Referral Line 01482 396040
Web: Your Life, Your Way - About Lifeline (yourlifeyourway.uk)
East Riding Partnership – Substance Misuse
Do you think alcohol/substances may be contributing to your client’s falls? The East Riding Partnership is a confidential service who are here to listen, and help put plans in place to reduce the intake of alcohol/substances. We are easy to access, available drop in clinics run throughout the East Riding of Yorkshire within pharmacies and we also work in many of the GP practices.
Tel:
East Hub (Bridlington) 01262 458200
Central Hub (Hull) 01482 336675
West Hub (Goole) 01405 608210
Web: https://www.humber.nhs.uk/services/east-riding-partnership.htm
Humberside Fire and Rescue Service Safe & Well Visits
Safe and Well is a Home Fire Safety visit that is tailored to an individual’s needs, relating to fire risk and their health and lifestyle choices.
These visits are only carried out by trained Fire and Rescue service staff, at a convenient time for the person.
Whilst we would like to offer visits to all Humberside residents we simply aren’t able to. As such we focus our visits on the most vulnerable people in our community.
During a Safe and Well visit, we will:
- accompany you to assess fire safety in every room in your property
- identify and make you aware of the potential fire risks in your home
- make sure you know what to do to reduce or prevent these risks
- discuss with you, a bed-time routine that will help keep you safe at night
- help you put together an escape plan in case a fire breaks out in the future
- ensure you have a working smoke alarm on the ceiling of every level of your home, and ensure you know how to test and maintain it
Give basic advice on topics such as:
- Falls prevention
- Cold homes
- Smoking cessation
- Social isolation
- Crime prevention.
If you have fire safety concerns about anyone you know or work with, you can make a Safe & Well referral to us to see if they are eligible for a fire safety in the home visit.0300 300 8242– Request a Safe & Well Visit (Assisted Support). If you or the occupier are not eligible for a home safety visit, you will be sent free tailored advice to keep you and your family safe in your home.
Web: www.humbersidefire.gov.uk – Safe & Well Visit Online Referral Pathway (Self-Help and Partner Referral).
East Riding Leisure
Physical Activity that promotes strength and balance can be helpful for falls prevention. Instructors are trained to identify falls risk and support people to participate in appropriate exercise. Exercise on referral may also be helpful for falls prevention and is available via referral from the clients GP practice.
Tel: 01482 395230
Web: http://www.eastridingleisure.co.uk/
Adult Social Care
Adult Social Care provide short term care services as an emergency eg when leaving hospital or long term support needs can be assessed to ascertain eligibility to receive help which could include:
- Staying safe in your own home
- Maintaining independence in your own home
- Care services in your own home
- Day care and social activities for adults
- Access to long-term residential care if receiving care at home is not possible
- Support for carers if eligible, clients receive a ‘Personal Budget’ which allows you to purchase care outlined in a support plan which is provided following the assessment Information advice and support is available to adults who need help to live as well as possible with an illness or disability, including people who are older or frail, who have mental health issues or are vulnerable for other reasons. Information and advice is free for all, access to services is only available to those who are eligible for funding via their Personal Budget. Contact should be made via Customer Services and a decision will be made on whether an assessment is needed.
Tel: 01482 393939
Self-care and National Support Services
If someone is in crisis and needs urgent help, especially if experiencing suicidal feelings:
- Call Samaritans for free on 116 123 – whatever you are going through, a Samaritan will face it with you. They are there 24 hours a day, 365 days a year.
- Text SHOUT to 85258 for confidential support if you prefer to talk to someone over text message.
- Go to your nearest A&E or call 999, in an emergency or if you’re worried that you can’t keep yourself safe.
Support for gambling harms
Share sources of information and support appropriate to the person’s requests. These can include:
Chapter One
Chapter One is an information and support hub for everyone affected by gambling.
This is your place to find information that will help you understand the causes of gambling harm, and where to access the right help. The valuable resource contains details on help for an individual and others that might be affected by gambling.
Website: https://www.chapter-one.org/
*Chapter One has been developed by experts, research and lived experience and is free from gambling industry influence.
Free and confidential support is available from NHS specialists
NHS Northern Gambling Service
This Service provides specialist addiction therapy in the north of England - the North East, Yorkshire and the Humber, and North West. Clinics are located in Leeds, Sheffield, Manchester, Blackpool, Preston, Liverpool, and Newcastle.
Call the NHS Northern Gambling Services team (NHS Team) on 0300 300 1490. If you get through to voicemail, leave your name and phone number, and someone will call you back.
Website: Home - NHS Northern Gambling Service
Other Support services
National Gambling Helpline and Support
The National Gambling Helpline provides advisors who are available 24/7 online or via the telephone. They can signpost you to a range of confidential and free support services, such as counselling and therapy, as part of the National Gambling Support Network.
You can speak to an advisor or refer yourself to the National Gambling Support Network by contacting 0808 8020 133.
The National Gambling Helpline and Support Network is commissioned by the charity GambleAware, which receives voluntary donations from the gambling industry.
Website: https://www.begambleaware.org/ngsn
Peer support: Gamblers Anonymous
Gamblers Anonymous is described as a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others do the same.
Gamblers Anonymous operates local meetings of people who are affected. Each local group operates slightly differently. It is not a ‘treatment’ option, as it is not a registered mental health support service, but some have found Gamblers Anonymous meetings helped them to stop gambling.
Website: https://www.gamblersanonymous.org.uk
Peer support: GamLearn
The Gambling Lived Experience and Recovery Network supports and empowers those who have experienced gambling-related harm.
Website: https://www.gamlearn.org.uk/
Peer support: GamFam
GamFam is a charity empowering individuals and families to reduce the impact of gambling harms and move towards a more positive future. GamFam offers free online peer support, including structured peer support groups for affected others and separate groups for those directly in recovery.
GamFam have created an opportunity for anyone affected by gambling harms to share experiences in a safe space, with no fear of judgement. Structured peer support groups provide information and support to help those affected learn and understand about gambling disorder.
GamFam is not a clinical service, it is an organisation that has lived experience at the heart of everything they do. Following a referral someone will reach out within a maximum of 24 hours with access to a group usually within a week.
Online Referral Form: GamFam Referral Form (office.com)
Gambling with Lives
A charity set up by families bereaved by gambling that provides support, raises awareness of gambling disorder’s devastating effects, and campaigns for change.
Website: https://www.gamblingwithlives.org/
Blocking tools and self-exclusion
Physical premises:
See Chapter One for guidance on how to self-exclude from physical gambling venues.
Online tools:
Gamstop
Signing up stops someone being able to use gambling websites and apps for 6 months, 1 year or 5 years.
https://www.gamstop.co.uk/
Gamban
Signing up blocks access to gambling websites and apps on your devices.
https://gamban.com/
Gambling Commission
Information on how to block gambling payments with your bank.
https://www.gamblingcommission.gov.uk/public-and-players/page/i-want-to-know-how-to-block-gambling-transactions
Avoiding marketing
Visit account settings with gambling operators to unsubscribe from marketing emails.
Support with debt/financial concerns
If you have got into difficulty with money - these services can offer advice:
Citizens Advice - 0300 330 1313 - www.citizensadvice.org.uk
StepChange Debt Remedy - 0800 138 1111 - www.stepchange.org
*see this helpful guide for information about language and gambling harms:
Language guide by ecgmca - Issuu
Local Support Services
If someone is in crisis and needs urgent help, especially if experiencing suicidal feelings:
- Call Samaritans for free on 116 123 – whatever you are going through, a Samaritan will face it with you. They are there 24 hours a day, 365 days a year.
- Text SHOUT to 85258 for confidential support if you prefer to talk to someone over text message.
- Go to your nearest A&E or call 999, in an emergency or if you’re worried that you can’t keep yourself safe.
Support for gambling harms
Share sources of information and support appropriate to the person’s requests. These can include:
Chapter One
Chapter One is an information and support hub for everyone affected by gambling.
This is your place to find information that will help you understand the causes of gambling harm, and where to access the right help. The valuable resource contains details on help for an individual and others that might be affected by gambling.
Website: https://www.chapter-one.org/
*Chapter One has been developed by experts, research and lived experience and is free from gambling industry influence.
Free and confidential support is available from NHS specialists
NHS Northern Gambling Service
This Service provides specialist addiction therapy in the north of England - the North East, Yorkshire and the Humber, and North West. Clinics are located in Leeds, Sheffield, Manchester, Blackpool, Preston, Liverpool, and Newcastle.
Call the NHS Northern Gambling Services team (NHS Team) on 0300 300 1490. If you get through to voicemail, leave your name and phone number, and someone will call you back.
Website: Home - NHS Northern Gambling Service
Self-care and National Support Services
Self Care
NHS Better Health - Lose Weight
Lose weight - Better Health - NHS (www.nhs.uk) – information and advice, and links to offers from approved partners
NHS Weight Loss Plan app, a 12-week programme following NHS advice on losing weight safely. Available from the App Store and Google Play. To find out more you could watch our app demo
Healthy Steps email programme:
Healthy Steps is a budget-conscious email programme designed to encourage families to take steps to improve their health and wellbeing. It provides regular reinforcement and feedback to help families set and achieve goals. Particular focus on lower income families with children aged 5-11.
The programme invites families/parents/carers to complete a quiz, leading to a recommendation of the best NHS approved health options for your family. There are currently three on offer: sugar reduction, 5 A Day or planned cooking. Those who sign up will get eight weekly emails with hints and tips on their chosen theme, as well as weekly challenges. Built-in feedback loops means that they will also be provided reinforcement and encouragement after set-backs to help them in their journey through Healthy Steps.
Local Support Services
East Riding Integrated Lifestyles Service
Healthier Futures (Xyla Health and Wellbeing)
Healthier Lifestyles is a free 12-week programme for adults and families. Our weight management programmes are designed for children, young people, families and adults to help you lose weight, exclusively for people who live in East Riding.
You’ve lots of reasons to sign up with us:
Tasty recipes that help you lose weight, exercise tips to make you feel great, join in and share your experiences and get 24/7 digital support.
Our Services and Support | Healthier Futures in East Riding (healthier-futures.co.uk)
East Riding Health Schemes
East Riding Leisure offers an innovative combination of fitness facilities, HealthiER services and expert staff that can assist you with achieving a healthy lifestyle.
https://www.eastridingleisure.co.uk/health/
NHS Health Checks
An NHS Health Check can help by assessing the risk of developing these health problems. The fitness team at East Riding Leisure can then help give personalised advice on how to reduce the risk.
https://www.eastridingleisure.co.uk/health/nhs-health-check/
Self-care and National Support Services
If you think the person you are concerned about is in immediate danger or needs urgent care, please call 999.
Whilst there are some amazing national services available, we recommend a local first approach. A list of local services can be found at the foot of this text
Street Link is a national service which can be used by members of the public if they see people sleeping rough. Referrals can be made using the hotline (0300 500 0914) or online at Street Link.
This service aims to connect rough sleepers with appropriate services, both statutory and voluntary. Local resources for rough sleepers vary greatly across the country. They can include day centres, contact and assessment teams, soup kitchens and soup runs. Details of such resources can often be obtained by contacting local authorities.
Street assessment teams give rough sleepers information about available health care, night shelters and hostels, and other resources for homeless people. Some hostels and night shelters will only take referrals from a contact and assessment team worker. Some outreach teams will work with people on a long-term basis.
Information on over 9,000 services - hostels, day centres and other advice and support services for homeless people and those at risk of homelessness can be found at: www.homelessuk.org/
Not sure which local authority area to choose? If you know a postcode you can check which local authority area here.
Local Support Services
East Riding
East Riding Council The team can offer landlord mediation, family mediation, support to find alternative accommodation, help with a private rented sector Guaranteed Bond, assistance to move into more appropriate and affordable accommodation, advice on council housing, tenancy support, rough sleepers, breathing space for home owners at risk of losing their homes through arrears.
Tel: 01482 393939
Tel (out of normal office hours): (01377) 241273
Web: https://www.eastriding.gov.uk/housing/housing-advice/help-homeless-people/
Emmaus
Provides accommodation with support and rough sleeper outreach service within the East Riding
During coronavirus restrictions Emmaus are now using a freephone number which is operating 7 days a week between the hours of 9am - 5pm.
Tel: 0800 066 2169
YASS Bridlington
YASS (Young Adult Support Service) offers free and confidential advice to young adults on all areas of lifestyle and health. They cooperate with other agencies to ensure that young adults get the help they need and the help they are entitled to. Their aim is to enhance the lifestyle and life opportunities of young adults in the community
Tel: 07865 085973
SASH
SASH is a registered charity preventing homelessness in young people aged 16 to 25 throughout North and East Yorkshire. When young people are facing homelessness, they offer a spare room in the home of a trained volunteer and support to move forward
Night stop referrals can be taken from 9am to 9pm but there is a 24hr out of hours service for queries.
Tel: 01904 659610
Web: https://www.sash-uk.org.uk/
Sanctuary Housing
Sanctuary run two homeless hostels in Bridlington, one for 16-25 yer olds and one for 25+
Montague House - 16-25 years
Tel: 01262 671607 (office hours)
Web: https://www.sanctuary-supported-living.co.uk/find-services/homelessness/yorkshire/montague-house
The Haven - 18 years+
Tel: 01262 401510 (office hours)
Web: https://www.sanctuary-supported-living.co.uk/find-services/homelessness/yorkshire/the-haven
The Hinge
We can offer emergency overnight stops for 16-25 and support for those over 25. we also have a job club, offer advice on benefits and welfare, have a community food store and provide food parcels. We offer activities for children and young people like sport and arts and crofts. Referrals can be taken within the following hours:
Monday to Thursday - 9.30am to 4.30pm
Friday - 9.30am to 4.00pm
Tel: 01262 679671
Web: https://www.thehinge.org.uk
Beverley Cherry Tree Community Centre
All benefit advice, debt issues, housing problems, free legal advice, anyone over 18 years
Tel: 01482 871993 (office hours)
Web: https://ctca.org.uk/
Self-care and National Support Services
Give reassurances that there are lots of sources of support
If you are worried that this person is in crisis, please see section for Suicide Prevention
If no immediate risk take the following steps:
Encourage them to ring:
Samaritans - (All age groups)
Tel: 116 123, open 24 hours a day.
Papyrus - (Young people)
Tel: 0800 068 4141
Text: 07860039967
Email: pat@papyrus-uk.org
Lines are open 24 hours every day of the year (Weekends and Bank Holidays included)
SELF CARE
- Encourage the person to contact their GP. Their GP will be able support the person in many ways
- Mind 'The charity for better mental health' has an extensive range of self help resources available
- The NHS have has a range of self-help tools available
- Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing. Meetings take place regularly in different locations across the region, where applicable these can be found in the local support and contact details section.
- For Men -CALM (Campaign Against Living Miserably) offer accredited, confidential and free support to men anywhere in the UK through a helpline and web and webchat service. They talk through any issue with you and offer support, advice and signposting.
- Quell - Free, safe and anonymous mental wellbeing support for adults across the UK
- Kooth - is your online mental wellbeing community. Access free, safe and anonymous support, for 11-25 year olds
Better Health - Every Mind Matters
Better Health Every Mind Matters website. NHS-assured information & advice on common mental wellbeing concerns: anxiety, stress, low mood & poor sleep
Tips to manage mental wellbeing based on Mind’s ‘5 ways to wellbeing’.
Plus self-help CBT techniques section Life’s challenges - practical tips on dealing with drivers of poor mental health eg coping with money worries and job uncertainty, maintaining healthy relationships and loneliness
The Mind Plan – free, personalised plan. Answer 5 quick questions on how you’ve been feeling over the last 2 weeks and you’ll get recommendations on practical self-care actions that could help. You can customise the plan and get it emailed to you
Free email support programmes – complete the Mind Plan to sign up for regular emails with further tips on building wellbeing actions into everyday life, or go to the “anxiety” page to sign up for a tailored email programme with expert advice and practical tips to help deal with anxiety
Support Services - Adults
Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.
IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.
Support Services - Veterans
Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.
Tel: 0800 138 1619
Web: https://www.combatstress.org.uk/help-you
Support Services - Perinatal
PANDAS Foundation
The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.
Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)
Web: http://www.pandasfoundation.org.uk/
Support Services - Carers
The Carers Trust
It is important that you take care of your own health, even if you are busy looking after someone else's health. Being healthy is not only important for you, but it also helps the person you care after too. The website contains some helpful guides on relationship management and information on self-care and respite care.
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
- Tel: 0808 808 4994 (Freephone)
- Web: http://www.themix.org.uk/
For Parents
YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.
Web: https://youngminds.org.uk/
Talk about the Five Ways to Wellbeing. The mental health equivalent to the dietary advice to have ‘5 a day’ fruit and vegetables for physical health.
1. Connect - With the people around you. With family, friends, colleagues and neighbours. At home, work, school or in your local community.
- As being well connected is good for your mental wellbeing… Is there anything you could be doing more of?
- Can you think of connections that you would like to make or remake?
2. Be Active - Go for a walk or run. Step outside. Cycle. Play a game. Garden. Dance. Exercising makes you feel good. Most importantly, discover a physical activity that you enjoy; one that suits your level of mobility and fitness.
- What activities do you engage in on a regular basis? How would I like to develop this?
- Are there any minor adjustments you can make in your life that can help you to be more active?
3. Take Notice - Be curious. Catch sight of the beautiful. Remark on the unusual. Notice the changing seasons. Savour the moment, whether you are on a train, eating lunch or talking to friends.
- How can you practice slowing down and pausing more often?
- What difference will incorporating this into your daily life make?
4. Keep Learning - Try something new. Rediscover an old interest. Sign up for that course. Take on a different responsibility at work. Fix a bike. Learn to play an instrument or how to cook your favourite food. Set a challenge you will enjoy achieving.
- What would you like to learn about? What interests you? What do you value? What would you find useful?
- What do you need to do to make learning something you look forward to?
5. Give - Do something nice for a friend, or a stranger. Thank someone. Smile. Volunteer your time. Join a community group. Look out, as well as in.
- Do you notice what it’s like for you when you give to others?
- What else could you give others that you hadn’t thought of before?
Local Support Services
In an emergency or if someone is in immediate risk of serious harm or injury contact the emergency services. Telephone 999.
Healthy Minds in East Riding
Healthy Minds in East Riding was launched in 2020 and was coproduced between professionals and those with lived experience.
The aim of healthy minds is to provide a space for people to access which hosts a wide range of information on Mental Health and Wellbeing within the East Riding and Nationally.
Healthy Minds breaks mental health down into Healthy, Coping, Struggling and Unwell and if you would like to find out which area you need support with you can answer a few short questions which will direct you into the area which you may be able to find the best support which meets your needs.
Website: Healthy Minds (eastridinghealthandwellbeing.co.uk)
East Riding Emotional Wellbeing Service - (Self-Referral or via GP)
The Emotional Wellbeing Service is the lead provider of psychological therapies in the East Riding. We offer evidence based psychological therapies to people experiencing depression and/or anxiety disorders. We offer a wide range of treatments which will be discussed with the person at assessment to find the best treatment to suit their needs. We also have a long term health conditions pathway and we offer a dedicated employment support service to assist anyone accessing therapy who may also need support with employment.
Tel: 01482 335451
Online portal https://iaptportal.co.uk/erew.html
Reach out Project - Hull and East Yorkshire MIND
Offering open access to services promoting mental health and wellbeing through one to one support sessions, a variety of courses and workshops along with service user led social groups. The project offers a wide range of support options to residents of the East Riding of Yorkshire aged 16 and above who are experiencing mental health problems. They have an information service which acts as a first point of contact for people for advice or referral.
Tel: 01482 240133
Web: http://heymind.org.uk/how-we-can-help/reaching-east-riding/
Health and Wellbeing Advisor and Connector Service (Social Prescribing)
Supporting East Riding Residents aged 18+ to access support to improve overall health and wellbeing, reducing health inequalities across the region. Health and Wellbeing Advisor and Connectors aim to improve self care providing you with support and empowerment in the following areas:
|
· Long term health conditions · Dementia · Carers · Digital Technology divide · Food Poverty · Fuel Poverty · Social Isolation |
· Loneliness · Relationships · Employment · Accessing support groups · Volunteering opportunities · Accessing befriending services |
· Debt · Housing · Social Care · General health and wellbeing · Other areas that may be affecting your health and wellbeing |
Situated in the majority of GP practices and various community venues, the Link workers will listen and help you to arrive at the best solution for you, they can advise and support you with a wide variety of issues and can be accessed without a referral
Telephone: 0800 9177752
email: hnf-tr.socialprescribing@nhs.net
or contact via: YOURhealth – Prevention and Lifestyle Services (humber.nhs.uk)
Additionally most GP surgeries have social prescribers available during the week.
Shelf Help - Books on Prescription
Reading well can help you cope with the pressures of life, feel better about yourself and boost your confidence using books. For more information visit the website, or pop into your local branch.
Web: https://library.eastriding.gov.uk/web/arena/healthzone
Advice Services
Citizens Advice, Hull and East Riding help people resolve their legal, money and other problems by providing information and advice, and by influencing policy makers.
Tel: 03444 111 444.
For Specialist Debt Advice: 01482 226 859
Web: http://www.hullandeastridingcab.org.uk/
Alzheimer’s Society
Support for people affected by dementia
Find dementia support that’s right for you, our specialist services will help you:
- Get tailored information and advice from our compassionate and experienced staff
- Keep you independence and improve your wellbeing
- Feel confident and supported knowing that someone is here for you when you need help
Hull & East Riding Services
Tel: 01482 211255
Email: hulleastriding@alzheimers.org.uk
Web: www.dementiaeastriding.org.uk
Hull and East Yorkshire Mind
Offering groups and 1:1 support. Service is open 9am - 5pm weekdays to support local people, their friends, family members or colleagues. Telephone (01482) 240133 or free on 0800 1380990 You can also text 07520 633447 (standard network charges apply).
YOURHealth Mental Health and Wellbeing Coaches
YourHealth want to be able to support you to move from surviving to thriving by helping you feel in control of your health and wellbeing by addressing mental health, general health, wellbeing and inclusion needs. We know many people are struggling for different reasons this year, redundancy, debt, illness, loss of a loved one and much more. These all impact on our wellbeing and we can support you with these concerns and help get you the right support you need as well as the confidence and belief in your own abilities.
What we can support with:
- Stress
- Feeling lonely
- Panic
- Sadness
- Bereavement/Loss and Grief
- Anxiety
- Low self esteem
- Depression/Low Mood
- Sleep Hygiene
- Employment
- Relationship Challenges
- Substance misuse
- Covid-19 Recovery
- Chronic Pain
Your Mental Health and Wellbeing Coach will take you through a personalised wellbeing plan that will support your mental health recovery.
They will support you for up to 8 sessions over a 12 week period, allowing time for engagement, commitment, personal reflection and behaviour change. The aim being to provide you with the skills and tools to engage in long term sustainable personal change and generally feeling happier and healthier.
Speak to your GP Surgery today about seeing a Mental Health and Wellbeing Coach.
Mental Health Wellbeing Coaches – YOURhealth (humber.nhs.uk)
Self-care and National Support Services
National Support
Do you think you would benefit from some further support to spend more time in Nature and Greenspaces?
Nature and Mental Health
- Thriving With Nature | Mental Health Foundation Guide containing suggestions for seasonal activities to help people engage with nature, and personal stories.
- Walking with Nature: Notice three good things - Paths for All | Paths for All Connect with nature on your walks by noticing three good things in nature. Free Guide.
- Natural Environment- National Academy for Social Prescribing | NASP Helping People Connect with Nature for Better Health and Wellbeing
- Bring people closer to nature | The Wildlife Trusts Materials and resources available and offer a Wellbeing Through Nature course
Nature and Physical Activity
- Parkrun UK Free, weekly events around the country. Events are in parks and open spaces. Walk, run, jog, volunteer or spectate.
- Places to visit | Yorkshire Wildlife Trust (ywt.org.uk) Discover Nature reserves near you. Includes address/map, accessibility and difficulty levels.
- Home | National Trust Ideas for days out, parks, discover and learn about nature
Nature and Community
- Social Farms & Gardens | (farmgarden.org.uk) UK wide charity supporting communities to farm and garden.
- Ramblers Bringing people together to enjoy walking and outdoor pursuits. Includes Walking for Health and Wellbeing walks.
- Wildlife Actions - Quick Wins for Wildlife.pdf (ywt.org.uk) Things you can do at home/in your community to connect with nature.
Nature and Conservation
- The RSPB Wildlife Charity: Nature Reserves & Wildlife Conservation Find a place to visit with birds and wildlife.
- TCV | The Conservation Volunteers Connecting people and greenspaces on their doorsteps
Can you think of opportunities that you may have to connect with and spend time in nature? Suggestions include:
Outdoor:
- Walks in nature
- Bird watching
- Conservation volunteering
- Green gym
- Volunteering for local charities – nature based, animal-based
- Gardening, growing and horticulture activities
- Art and nature – creative activities
- Watching nature
- Visiting nature and local greenspaces
- Open water swimming
- Horse riding
- Cycling
Indoor:
- Decorate with plants and flowers. Use of window-sills, side-boards, and hanging plants from above can bring a welcome burst of green and colour indoors.
- Use natural textiles around the home to create a more natural feel.
- Grow herbs on window-sills. Most supermarkets sell a range of herbs or try growing from seed. Most herbs just need sunlight and moisture.
- Do a nature table. Decorate a focal point e.g. a crate or box with natural objects.
- Listen to nature sounds such as birdsong and sea waves. Use apps like Spotify or Alexa to listen to a mixture of sounds. RSPB have a ‘Birdsong’ radio app.
- Let natural light in and open windows.
- Watch nature documentaries and films.
- Use the colour green as much as you can. It is calming and soothing.
- Do seasonal displays e.g. leaves and conkers in the autumn and consider doing artwork with a nature theme.
Local Support Services
HEY Smile Foundation
HEY Smile Foundation is working with partners to Grow Green and Blue Health across the six places that make up Humber and North Yorkshire Health and Care Partnership. This programme of work seeks to upskill voluntary sector organisations in supporting health and wellbeing through outdoor and in-nature activity and help build relations between our healthcare partners and community-based activity.
To find out more email: GreenSP@heysmilefoundation.org.
Humber and North Yorkshire Green Social Prescribing ‘Test and Learn’ Programme - final report: Humber-and-North-Yorkshire-Green-Social-Prescribing-Test-and-Learn-Programmme-Final-Report-April-2023-1.pdf (heysmilefoundation.org)
The Humber and North Yorkshire Green Social Prescribing Programme Cohort Evaluation: HNY_GSP_Final Report_ v1_150523.pdf (york.ac.uk)
TCV - The Conservation Volunteers
The Conservation Volunteers (TCV) in Yorkshire offer numerous activities and programs to connect people with nature. Services include:
- Practical conservation work
- Health and wellbeing activities
- Outdoor learning and play
- Food growing projects
- Volunteering opportunities
- Community events
- Local offices across Yorkshire provide specific activities and events.
- TCV also supports key volunteer roles and corporate volunteering.
Self-care and National Support Services
Self Care
Get Active - Better Health
The 'Get active - Better Health' - NHS (www.nhs.uk) - website includes access to free online exercise routines you can do at home and offers from approved partners
Active 10 walking app - track your walking habits to increase the number of brisk minutes, which is when the health benefits will be greatest. No Lycra required, and there are lots of benefits of getting out into local green spaces like parks for your mental health too. Available from the App Store and Google Play
Couch to 5k app - easy to follow, flexible programme to get you running 5k in as little as 9 weeks, or longer if you want. Listen to your preferred music player as you run, between motivational messages from your chosen celebrity “coach”. Track your achievements and collect awards as you progress. Available from the App Store and Google Play
How to be more active - Regular physical activity is good for our bodies and minds, but it can be difficult to get started – especially if we're not particularly sporty or have not done any exercise for a while.
Home workout videos - We could all do with a boost to feel better right now – and you don't even need to leave the house to do it! Exercise is great for your mind as well as your body, so clear some space and follow along with our 10-minute home workouts.
Park Run
Why not join a Parkrun in your local area? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome. For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.
Local Support Services
East Riding Integrated Lifestyles Service
Healthier Futures
Xyla Health and Wellbeing, Healthier Futures provides three key programmes to help with weight management and stopping smoking. We can also give brief advice and guidance on other areas about your health and wellbeing.
Exercise isn’t only about losing weight – it can instantly improve your mood. Be inspired by our great ideas on how to get active.
Losing weight can drastically improve your health. Even better, it can make you feel happier and more confident too. Healthier Lifestyles can put you on the path to long-term changes to achieve these goals.
Tel: 0330 236 9102
Web: Weight Loss & Health Management Plans | East Riding (healthier-futures.co.uk)
East Riding Leisure
There are 10 centres across East Yorkshire, all details can be found via the website link below.
- Swimming, classes and gym are available
- Passport to Leisure gives 50% discount for people under the care of East Riding of Yorkshire Council, are a fostering family or a carer of a child with SEN. It is also for carers who have been assessed by the carer support service
- The Sure Saver card is for those who are in receipt of benefits including job seekers, Housing Benefit, Council tax, employment and support allowance, income support and universal credit. This provides 1/3 off activities at the leisure centres.
- The exercise referral scheme can be accessed through you Doctor's Surgery. This is for anyone who has any medical condition with any BMI or anyone with a BMI over 25. This is a reduced cost 10 week programme gives regular access to a fitness instructor and is also open to Unpaid Carers and those being cared for.
Web: http://www.eastridingleisure.co.uk/
Walking for Health
What is Walking for Health? The scheme is a series of free guided walks for all ages and abilities, aimed at anyone who has an interest in walking or wants to slowly introduce exercise into their daily routine as part of rehabilitation from illness, injury or to increase their fitness level.
The East Riding of Yorkshire Walking for Health scheme offers a range of walks starting from 30 minutes to 2 hours. The most important thing is that you start where you are at and gradually build up to the longer walks.
For further information and a brochure containing the details of all of the East Riding's walks please contact the Healthy Lifestyle Development Officer on 07887653489 or email: healthandwellbeing@eastriding.gov.uk
Alternatively visit the Walking for Health website and use the walk finder section to search for a walk local to you: Walking for health (eastridingleisure.co.uk)
The Exercise Referral Programme - (GP Referral only)
The exercise referral programme is for people with medical conditions who would benefit from exercise, it is a 10 week programme aimed to support lifestyle changes. You will be advised on exercise and nutrition based on your medical condition.
The aim is for you to enjoy the course whilst, at the same time, improving your health and general wellbeing.
For more information on the exercise referral programme contact healthy lifestyle officer, details below:
Email: leisure.health@eastriding.gov.uk
Parkrun - East Riding
Why not join a Parkrun in the East Riding? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome. For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.
Self-care and National Support Services
Provide the details in the Self-Care section below and offer support to help navigate and access the local services – most services have moved to initial contact via phone due to the pandemic, with some elements accessed online (see specific area for contact details/ websites).
Self-Care
- For information about sexual health, STIs, HIV and contraception visit https://www.nhs.uk/live-well/sexual-health/ or https://www.brook.org.uk/
- The Sexual Health Helpline provides advice and information on all aspects of sexual health, call free on 0300 123 7123 (open from 9am-8pm, Monday-Friday and Saturday-Sunday 11am to 4pm). Calls will be treated with sensitivity and in strict confidence.
- This website https://www.contraceptionchoices.org/ is designed to help people decide which method of contraception might suit them best and provides honest information on the advantages and disadvantages of each method.
- For information about HIV prevention and treatment visit https://www.startswithme.org.uk/ and for HIV PrEP see https://prepster.info/ including how to talk about PrEP here.
Local Support Services
Conifer House
Tel: 01482 247111
Self-care and National Support Services
NATIONAL SUPPORT
- Call the free Smokefree National Helpline to speak to a trained, expert adviser on 0300 123 1044. All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm*
- Better Health quit smoking website which includes information about the benefits of quitting, advice on various quitting aids and a local stop smoking service lookup tool
- NHS Quit Smoking App (Apple) or NHS Quit Smoking App (google/android) - a 28-day programme that provides practical support, encouragement, and tailored clinical advice on your mobile/tablet. Includes a savings calculator so you can see how much money you're saving.
- Get a free Personal Quit Plan Quitting smoking is easier with the right support. Give up for 28 days, and you're 5 times more likely to quit for good – get your plan now!
- You can also speak to your doctor, pharmacy team or local Stop Smoking Service for expert advice on stop smoking medicines.
SELF CARE
- Download the NHS Quit Smoking app from apple or google/android
- Get further information from the National Health Service www.nhs.uk/quit
- Consider using e-cigarettes to stop smoking
- Get daily email support - If you would like some extra support, you can sign up for 28 days of stop smoking advice and tips – delivered straight to your inbox. Sign up for email support
- Find your online community - You do not have to do it alone – join others going through the same thing in a friendly and supportive environment. Join the Quit Smoking Support Group on Facebook
Emphasise that quitting will the best thing they will ever do and the NHS Smokefree service can provide the friendly and helpful support they need to quit for good
Local Support Services
East Riding Integrated Lifestyles Service
Healthier Futures programme
Stop Smoking for good with the help of our FREE 12-week programme. We’ll support you at every stage with group sessions, a dedicated app, and even free nicotine replacement therapy.
Tel: 0330 236 9102
Website: Quit Smoking | Smoking Cessation Help in East Riding (healthier-futures.co.uk)
The Healthier Futures programmes are provided by Xyla Health and Wellbeing. We’re part of the UK’s largest healthcare solutions partner, Acacium Group. You can rely on us to help you achieve lasting results through our positive, personable approach backed up by clinical expertise.
Our free programmes in East Riding can help you and your family make positive changes to lose weight, achieve heathier lifestyles, and quit smoking.
Each of our expert-led programmes has a different approach. We want to make sure you’ll be well-informed from the start of your journey.
Self-care and National Support Services
Self Care
Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.
State that the simplest way to ease feelings of loneliness can be to try to meet more, or different, people.
- Can they think of anything they are interested in, a class or a group they have heard of, that could help connect them with new people? See Useful contacts for ideas of how to find groups. The Red Cross Connecting Communities team can help you connect with your local community and meet new friends.
- Volunteering is a good way of meeting people. Helping others can also really help improve mental health. See useful contacts for organisations that can help someone find local volunteering opportunities.
- Join an online community. See useful contacts for some suggestions.
Loneliness in Older People
- The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Call 0800 470 8090. The Silver Line can also put you in contact with community activities in your local area
- Age UK has a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home. There is also telephone befriending Telephone befriending, where a volunteer befriender will phone an older person.
- https://www.reengage.org.uk/ Re-engage works with people aged 75 and over who live alone; those who are especially vulnerable to loneliness. Call our freephone number 0800 716 543 Email info@reengage.org.uk
- NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.
Loneliness in Younger People
- It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliness capital of Europe.
- Whilst on the outside young people can be very well connected on social media but if this replaces face-to-face contact then it can add to a feeling of loneliness. Some people also present an idealised version of themselves online and we expect to have social lives like those portrayed in the media.
- Helplines can reduce loneliness, at least in the short term
- The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123
- Get Connected is a free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.
- There are also support services on websites such as Mind's that can remind you you're not alone.
- It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Nightline or the Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.
Local Support Services
East Riding Emotional Wellbeing Service - (Self-Referral or via GP)
Providing support to people with common and emotional mental health difficulties. Services range from self-help therapies, to psycho educational courses and one-to-one support
Tel: 01482 301701
Online portal https://iaptportal.co.uk/erew.html
Men in Sheds Men's Sheds are community spaces for men to connect, converse and create, The activities are often similar to those of garden sheds, for groups of men to enjoy together and could be woodworking, cycle repairs, gardening, furniture renovation etc, depending on what the group is interested in. They are great places to spend time with others making social connections and are supportive of people with long term health conditions.
For more information on the location and contact details for Men's Sheds in East Riding see: https://menssheds.org.uk/find-a-shed/
Health and Wellbeing Advisor and Connector Service (Social Prescribing)
Supporting East Riding Residents aged 18+ to access support to improve overall health and wellbeing, reducing health inequalities across the region. Health and Wellbeing Advisor and Connectors aim to improve self care providing you with support and empowerment in the following areas:
|
· Long term health conditions · Dementia · Carers · Digital Technology divide · Food Poverty · Fuel Poverty · Social Isolation |
· Loneliness · Relationships · Employment · Accessing support groups · Volunteering opportunities · Accessing befriending services |
· Debt · Housing · Social Care · General health and wellbeing · Other areas that may be affecting your health and wellbeing |
Situated in the majority of GP practices and various community venues, the Link workers will listen and help you to arrive at the best solution for you, they can advise and support you with a wide variety of issues and can be accessed without a referral
Telephone: 0800 9177752
email: hnf-tr.socialprescribing@nhs.net
or contact via: YOURhealth – Prevention and Lifestyle Services (humber.nhs.uk)
Additionally most GP surgeries have social prescribers available during the week.
Alzheimer’s Society
If you are affected by dementia you are not alone, we run a range of relaxed informal groups across Hull and East Riding including Singing for the Brain, Memory Cafés and Activity Groups.
For more information please contact Hull & East Riding Services
Tel: 01482 211255
Email: hulleastriding@alzheimers.org.uk
Web: www.dementiaeastriding.org.uk
Self-care and National Support Services
Self Care
Following the COVID pandemic Flu and COVID-19 vaccinations are currently being offered this year on the NHS to help protect vulnerable groups at risk of flu & COVID-19 and its complications. These viruses can be unpleasant, but if you're otherwise healthy, it'll usually clear up on its own within a week.
But flu and COVID-19 can be more severe in certain people, such as:
- anyone aged 65 and over
- children and adults with an underlying health condition (such as long-term heart or respiratory disease)
- children and adults with weakened immune systems
Visit the following websites for full information on seasonal vaccines and who can is entitled to this and why.
Flu vaccine - NHS (www.nhs.uk)
COVID-19 vaccination - NHS (www.nhs.uk)
What else can I do to protect myself against the flu and COVID-19?
You have probably already heard of Catch it, Bin it, Kill it. This is still great advice!
During flu season you should get into the habit of washing your hands regularly with soap and warm water, particularly after spending time amongst large groups of people, or having contact with someone who is sick.
You should also keep shared surfaces (such as door handles and telephones) clean, and avoid sharing food, crockery, cutlery, or towels with any people who have the flu.
You can often treat flu or COVID-19 symptoms without seeing a GP and should begin to feel better in about a week
Flu symptoms can include:
- a sudden fever – a temperature of 38C or above
- an aching body
- feeling tired or exhausted
- a dry cough
- a sore throat
- a headache
- difficulty sleeping
- loss of appetite
- diarrhoea or tummy pain
- feeling sick and being sick
The symptoms are similar for children, but they can also get pain in their ear and appear less active. If your symptoms are not improving or getting worse you should ring NHS 111.
COVID-19 symptoms can include:
- a high temperature or shivering (chills) – a high temperature means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours
- a loss or change to your sense of smell or taste
- shortness of breath
- feeling tired or exhausted
- an aching body
- a headache
- a sore throat
- a blocked or runny nose
- loss of appetite
- diarrhoea
- feeling sick or being sick
The symptoms are very similar to symptoms of other illnesses, such as colds and flu.
COVID-19 Symptoms and what to do - NHS
https://www.nhs.uk/conditions/covid-19/covid-19-symptoms-and-what-to-do/
How to treat flu or COVID-19 yourself
To help you get better more quickly:
- rest and sleep
- keep warm
- take paracetamol or ibuprofen to lower your temperature and treat aches and pains
- drink plenty of water to avoid dehydration (your pee should be light yellow or clear)
Please note that Antibiotics do not work for viral infections such as colds, flu, COVID-19, and most coughs and sore throats. In most cases your pharmacist should be the first point of call as they can help advise you on appropriate colds and flu remedies to help manage symptoms such as fever, headache, aches and pains, and fatigue.
National Support and Information Services
Key Websites:
NHS Conditions - Flu https://www.nhs.uk/conditions/flu/
NHS Conditions - COVID-19 https://www.nhs.uk/conditions/covid-19/
Local Support Services
Stay Well this Winter
Children's Flu Vaccinations
Self-care and National Support Services
National Support Services
NHS Stay well this Winter
Cold weather can be seriously bad for your health. That's why it's important to look after yourself, especially during the winter. If you start to feel unwell, even if it's a cough or a cold, don't wait until it gets more serious. Seek advice from your pharmacist.
Web: https://www.nhs.uk/staywell/
Self Care
Staying Warm
Age UK have produced a great that explains what you can do to get yourself and your home ready for winter, as well as where to go for more information and support. Download the guide from the link below
Eating Well
Make sure you have hot meals and drinks regularly throughout the day to keep yourself warm, and keep active in the home if you can.
Visit NHS Choices for further ideas and information.
Wear warm clothes
Wrap up warm, inside and out. Layering clothing helps you stay warm as air is trapped between layers, keeping you insulated. Wearing layers of cotton or fleecy clothes is particularly effective.
Wear shoes with a good grip if you need to go outside and wear a hat or head scarf. If possible, stay inside during a cold spell if you have heart or respiratory problems. When indoors, wear well-fitting slippers with fleecy linings to keep your feet warm and to help prevent falls.
To keep warm when inside you could try:
- using a covered hot water bottle or electric blanket (but not at the same time!) to keep warm in bed
- wearing bed socks and warm night clothes
Keeping your home warm
Cold homes have a significant impact on your health. One of the best ways of keeping yourself well during winter is to stay warm.
If you have reduced mobility, are aged 65 or over, or have a health condition such as heart or lung disease, you should:
- heat your home to at least 18oC
- keep your bedroom at 18oC all night
If you're aged under 65 and healthy, you can safely heat your home to cooler than 18oC as long as you're comfortable.
Reducing fuel bills
See more about affordable warmth
Cold weather benefits
Winter Fuel Payment
If you were born before 25 September 1957 you could get between £250 and £600 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’.
The amount you get includes a ‘Pensioner Cost of Living Payment’. This is between £150 and £300. You’ll get this extra amount in winter 2023 to 2024. This is in addition to any other Cost of Living Payments you get with your benefit or tax credits.
Web: Winter Fuel Payment: Overview - GOV.UK (www.gov.uk)
Warm Home Discount Scheme
You could get £140 off your electricity bill if you either receive the guarantee credit element of pension credit, or you’re on a low income and meet your energy supplier’s criteria for the scheme.
Cold Weather Payment
You may get a cold weather payment if you’re getting certain benefits. You’ll get a payment if the average temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below for 7 consecutive days. You’ll get £25 for each 7 day period of very cold weather between 1 November and 31 March.
Staying Safe
Prevent falls in winter weather
One of the biggest risks from wintry weather is falling, particularly among older adults. Icy conditions make it harder to stay on your feet, and the cold may cause us to limit our activity, which can lead to loss of strength and balance.
- Here are some tips to help prevent falls:
- Wrap up to stay warm but make sure you can see in all directions and move easily and freely.
- Wear sturdy shoes or boots with treads, even if you're just going out to get the newspaper.
- Do some light stretching before you venture out; it will make you physically more able to prevent a fall.
- Avoid walking on surfaces that may be icy if you can. If you can't, slow down, shorten your stride, walk with feet pointed out slightly and knees gently bent to improve grip and balance.
- Snow can hide curbs and uneven surfaces. If you can't see where your foot will land, find another way.
- Replace worn rubber ferrules on walking sticks, walking frames and crutches but remember that brakes on wheeled walkers may not be as effective on icy pavements so avoid unsalted ramps and slopes.
- Dry off shoes, sticks, crutches and walking frames as soon as you get indoors. Wet shoes on dry surfaces are just as dangerous as dry shoes on wet surfaces.
- Carry a cleaning cloth and stop immediately to clean your glasses if they fog up going from outdoors to indoors.
- Ask shops and your local council about options that might make it safer for you when conditions are bad e.g. delivering to your home or collecting the bin from beside your house instead of the end of your drive
- When in doubt, don't risk it. Ask for help if you don't feel safe doing something.
Local Support Services
Stay Well this Winter
Self-care and National Support Services
If you’re worried that someone is at immediate risk of taking their own life then phone 999, you should stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.
If no immediate risk take the following steps:
Encourage them to ring:
Samaritans - (All age groups)
Tel: 116 123, open 24 hours a day.
Papyrus - (Young people)
Tel: 0800 068 4141
Text: 07860039967
Email: pat@papyrus-uk.org
Lines are open 24 hours every day of the year (Weekends and Bank Holidays included)
Other options include:
- contact their GP for an emergency appointment or call the out of hours service.
- call their Mental Health worker, if they have one.
- call their social worker or key worker, if they have one
- encourage to re-engage with mental health services if already engaged
- go through their Safety Plan with them
If they don’t want help, don’t push them. Sometimes it’s easy to want to try and fix a person’s problems, or give them advice but try and at least leave a couple of key telephone numbers with them for Samaritans any local support numbers for their area (Crisis teams etc).
It’s usually better for people to make their own decisions. Help them think of all the options, but leave the choice to them.
A person may not be suicidal but you may still be concerned
Encourage them to contact their GP, they will be familiar with their medical history and will be able to direct them appropriately which may include a referral to the Primary Care IAPT (Improving Access to Psychological Therapies). IAPT team are skilled in helping people 18 years old and older overcome emotional and mental difficulties like:
• Depression.
• Stress
• Anxiety
• Sleep problems
• Confidence and self-esteem problems
All the local IAPT services are listed under the 'Mental Wellbeing' section of MECC Link and can be found within the 'local support and contact details' section.
SELF CARE
- Hub of Hope - Postcode based directory of services
- Mind 'The charity for better mental health' has an extensive range of self help resources available
- The NHS have has a range of self-help tools available
- Andy's Man Club provides a weekly talking groups, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing. Meeting take place throughout Yorkshire and the Humber
- A range of self-help techniques is available on the MindWell Leeds website, these include:
- Stress
- Anxiety
- Depression
- Sleep
- Self Harm
- Having a baby
Local Support Services
If you become aware that someone has suicidal thoughts and is about to act on them contact the emergency services. Telephone 999. Stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.
Healthy Minds East Riding
Healthy Minds in East Riding was launched in 2020 and was coproduced between professionals and those with lived experience.
The aim of healthy minds is to provide a space for people to access which hosts a wide range of information on Mental Health and Wellbeing within the East Riding and Nationally.
Healthy Minds breaks mental health down into Healthy, Coping, Struggling and Unwell and if you would like to find out which area you need support with you can answer a few short questions which will direct you into the area which you may be able to find the best support which meets your needs.
Website: Healthy Minds (Home - East Riding Health and Wellbeing)
Bridlington and District
Tel: 01262 400400 (local call charges apply) / 116 123 (this number is free to call)
Email: jo@samaritans.org
Website: https://www.samaritans.org/branches/samaritans-bridlington-and-district
Visit our branch:
2 Saint Marys Walk
Bridlington
YO16 7LG
Usual hours open to receive callers at the door:
Monday : 7.30pm 9.30.pm
Friday: 7.30pm 9.30.pm
Saturday: 4.30pm 9.30.pm
Sunday : 4.30pm 9.30.pm
Mental Health Response Service – Adult and Older People
The Mental Health Crisis Intervention Team is for adults aged 18 to 64. It is an urgent care service for people living in Hull and the East Riding of Yorkshire who are experiencing an acute mental health crisis.
Advice and Support Line
The advice and support line is available 24 hours a day for anyone in Hull and the East Riding of Yorkshire area who requires information, advice and support with their mental health. You can also contact this line if you are worried about family or friends who may be struggling with their mental health. Call 0800 138 0990.
Website: Mental Health Crisis Intervention Team (humber.nhs.uk)
Samaritans
National Support Helpline:
Confidential support for people experiencing feelings of distress or despair. Call the free 24 hour helpline on 116 123.
Samaritans | Every life lost to suicide is a tragedy | Here to listen