Self-care and National Support Services

NATIONAL SUPPORT

Do you think the person would benefit from some further support to reduce their drinking or drug taking to 'lower risk' levels? You can make the following recommendations:

Speak to your GP or a loved one

ALCOHOL 

Drinkline - The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality. 

Tel: 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm).

'One You' drink less App - If the person has a smartphone they can download the 'one you' drink less app www.nhs.uk/oneyou/apps/ designed to make it easy to keep an eye on alcohol consumption and take control with daily tips and feedback.

DRUGS

Call FRANK FRANK is a national drug information service with factfiles and FAQs.

Tel: 0300 1236600 (24 hours a day, 7 days a week) or Text 82111 

Narcotics Anonymous  - A non-profit fellowship or society of men and women for whom drugs had become a problem. They are recovering addicts who meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs. There is only ONE requirement for membership, the desire to stop using.

Tel: 0300 9991212 (10.00am to midnight)  

• Mutual Aid services including twelve step programmes and Smart Recovery are available to anyone who wants support to address their drug or alcohol use. You can find a meeting here:
  • Alcoholics Anonymous https://www.alcoholics-anonymous.org.uk/
  • Narcotics Anonymous https://online.ukna.org/
•  
  • Cocaine Anonymous https://www.ca-online.org/
  • SMART Recovery https://smartrecovery.org.uk/online-meetings/

Support Services - Children and Young People

Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. 

• Tel: 0808 0808 4994 (Freephone)
• Web: http://www.themix.org.uk/

Local Support Services

Derbyshire County Council

Local Treatment and support services

ADULTS

Alcohol and drugs support - Derbyshire County Council

Drug and alcohol services for ADULTS in Derbyshire are integrated. These are funded by Derbyshire County Council and provided by Derbyshire Recovery Partnership (DRP) which is a partnership between four organisations - Derbyshire Healthcare Foundation Trust, Phoenix Futures, DAAS and Intuitive Thinking Skills. The Derbyshire Recovery Partnership can offer advice and support, including

• Opiate Substitute Prescribing.
• Alcohol Relapse Prevention Prescribing.
• Detox options for both opiates & alcohol.
• Psychosocial Interventions.
• Recovery Support

DRP can also offer support to access funded residential rehabilitation and inpatient detoxification placements.

https://www.derbyshirerecoverypartnership.co.uk/

Referrals – including self-referrals - can be made by telephoning the single point of contact number: 01246 206514 or 0845 308 4010.

Amber Valley  

Bolsover

Drug and alcohol services for adults in Derbyshire are integrated. These are provided by Derbyshire Recovery Partnership which is a partnership between four organisations - Derbyshire Healthcare Foundation Trust, Phoenix Futures, DAAS and Intuitive Thinking Skills.

Referrals can be made by telephoning the single point of contact number tel: 01246 206514 or 0845 308 4010. 

Chesterfield

Drug and alcohol services for adults in Derbyshire are integrated. These are provided by Derbyshire Recovery Partnership which is a partnership between four organisations - Derbyshire Healthcare Foundation Trust, Phoenix Futures, DAAS and Intuitive Thinking Skills.

Growing Recovery In Derbyshire Website - Home | Growing Recovery in Derbyshire

For up-to-date information on local drug and alcohol services, groups and recovery projects – as well as mental health support – professionals, service users and other interested individuals will find more information at the Growing Recovery In Derbyshire (GRID) website and discover what recovery might look like for them.

Amber Valley | Growing Recovery in Derbyshire

Bolsover | Growing Recovery in Derbyshire

Chesterfield | Growing Recovery in Derbyshire

Derbyshire Dales | Growing Recovery in Derbyshire

Erewash | Growing Recovery in Derbyshire

High Peak | Growing Recovery in Derbyshire

North East Derbyshire | Growing Recovery in Derbyshire

South Derbyshire | Growing Recovery in Derbyshire

Alcohol

Lower My Drinking

If a client believes that their drinking has been creeping up in the past year, and has thoughts about cutting back a bit, but isn’t sure where to start, Derbyshire County Council has a free and confidential app available to support Derbyshire residents. Lower My Drinking is an easy-to-use app with useful pointers about where to start with cutting back, and how to keep going. To find out if this app is clinically appropriate, clients should take a short survey at https://www.lowermydrinking.com/

To download the free app, go to: https://derbyshire.orcha.co.uk/ and search for “Lower My Drinking”

For more information, contact: info@growingrecoveryinderbyshire.co.uk

YOUNG PEOPLE

Self-care and National Support Services

The Truth Project

Offer victims and survivors of child sexual abuse the chance to share their experiences in a safe place. Self-referral and Professional referral - signposting only

Tel: 0800 9171000 Open weekdays 9am-5pm

Email: contact@iicsa.org.uk

Website: https://www.truthproject.org.uk/i-will-be-heard

Childline - Free and confidential 24hr helpline for children

Tel: 0800 1111

NSPCC - Trained professionals who can provide expert advice and support when there is concern about the welfare of a child

Tel: 0808 800 5000 Weekday 8.00am-10.00pm and Weekends 9.00am-6.00pm

Barnardo’s – Cut them free campaign. A campaign targeted at tackling CSE.

Tel: 01332 585371

National Helpline for male victims of sexual exploitation 

Tel: 07808 863 662

CEOP - A law enforcement agency providing support and advice for children, adults or teachers about keeping children safe from sexual abuse and grooming online. Submit a report online https://www.ceop.police.uk/ceop-reporting/

Crimestoppers - An independent crime-fighting charity in the UK allows people to call or pass on  information about crime anonymously.

Tel: 0800 555 111

Local Support Services

Self-care and National Support Services

NATIONAL SERVICES

Refuge

Providing advice and support for women and children, against domestic violence. If you are seeking immediate support, call the free Helpline. Messages sent through the website will be responded to within 48 hours, messages won’t leave any trace on emails and the helpline team won’t leave voicemails when calling back for safety reasons.

Domestic Abuse helpline Tel: 0808 2000 247 – Open 24 hours a day

Website: https://www.nationaldahelpline.org.uk/en/Contact-us

Chatline: https://www.nationaldahelpline.org.uk/en/Chat-to-us-online

Website: https://www.nationaldahelpline.org.uk/en/Contact-us

Women's Aid

A national charity working to end domestic abuse against women and children. A federation of over 180 organisations providing just under 300 services across England. They provide online help and support to women and children suffering domestic abuses, help to access refuge accommodation, outreach services and Independent domestic violence advocacy (IDVA).

Tel: 0808 2000 247 – 24 hour Domestic Abuse helpline or call 01709 336009

Website: https://www.womensaid.org.uk/

Technology Safety - A Toolkit for Survivors

Resources on this website explore technology in the context of intimate partner violence, sexual assault, and violence against women. To talk to someone who can answer your questions and support you, call the National Domestic Abuse helpline. Information includes:

• Safety tips, information, and privacy strategies for survivors on the use of technology
• Spyware and Stalkerware information
• Smartphones - Increasing privacy & responding to abuse
• Tips on being webwise when sharing personal information online

Website: https://www.techsafety.org/resources-survivors

The Men's Advice Line

Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them. The service offers advice and emotional support to men who experience abuse, and signpost to other vital services that help keep them and their children safe. Your call will not appear on itemised bills.  

Tel: 0808 801 0327 (run by Respect) Mon–Fri 9am-8pm

Email: info@mensadviceline.org.uk

Website: https://mensadviceline.org.uk/male-victims/

National LGBT+ Domestic Abuse Helpline

The helpline team has extensive experience in supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. Professionals can also contact this number for advice.

Tel: 0800 999 5428 (run by Galop) Mon to Fri 10am – 5pm, Weds and Thurs 10am – 8:00pm

Email: help@galop.org.uk 

Website: https://galop.org.uk/get-help/helplines/

Rights of Women - Helping women through the law

Free telephone advice line providing women with legal advice and information on a wide range of legal issues including domestic violence, child contact, sexual violence and the criminal justice process and immigration and asylum as well as other legal issues arising from relationship breakdown.

Tel: 020 7251 8887 Tues 2pm – 4pm and 7pm – 9pm, Thurs 2pm – 4pm, Fri 10am – 12pm. The line is closed on Bank holidays.

Email: info@row.org.uk  

Web: https://rightsofwomen.org.uk/get-advice/advice-lines/

National Helpline for men wanting to change

For men worried about their behaviours and relationships and who want to take steps to change. Providing perpetrator support and helping men to become safe around their partners and children.

Tel: 0808 8024040 Mon–Fri 9am-8pm

Website: www.respectphoneline.org.uk

Forensic Marking 

This is the use of transferable sprays and hand held sprays at properties to place an abuser at the scene. Perpetrators who are marked will be linked to a place or location so the police can build a case against them. Officers may talk to an abuser advising them of the consequences of approaching a protected person and referring them to a perpetrator programme to address offending behaviour. Enquire about the potential use of forensic marking through you local police force.

Local Support Services

Safer Derbyshire

Derbyshire Domestic Abuse Service Directory (saferderbyshire.gov.uk)

Telephone 08000 198 668

Text (particularly if deaf or hard of hearing): 07534 617 252

Email: derbyshiredahelpline@theelmfoundation.org.uk

Live Chat: www.theelmfoundation.org.uk

Derbyshire Domestic Abuse Helpline  - first point of contact for support services in County of Derbyshire  will refer into Derbyshire Domestic Abuse Support Services  a partnership of locally based organisations delivering a range of services throughout the County for adults and their children including Safe Accommodation in communal refuges and dispersed properties, outreach support in the community, support for children in accommodation and community and confidence building and therapeutic interventions.

IDVA service delivered by Glow in City and County

Full list of services available for City and County, including Accommodation, Outreach Support, Children’s Services, High Risk Services,  Perpetrator Interventions, Target Hardening and Training  available from the Service Directory page of the Safer Derbyshire Website

Derbyshire Domestic Abuse Service Directory (saferderbyshire.gov.uk)

 

Self-care and National Support Services

National Support Services

The England Illegal Money Lending Team  (EIMLT) STOP LOAN SHARKS

EIMLT is a national Trading Standards Team with a remit to prosecute loan sharks and to support victims of the crime.  The team uses the Financial Services and Markets Act 2000 to obtain warrants and has the power to enter properties, seize evidence, arrest, charge and prosecute criminals acting as loan sharks. IMLT will investigate and prosecute for all crimes that are linked to illegal money lending and provide full support to victims who at the point of reporting have often reached their crisis point and urgently need the help. 

Tel: 0300 555 2222 – 24 hours – report, guidance and support

Live Chat: 9am to 5pm Monday to Friday via website -

Email: reportaloanshark@stoploansharks.gov.uk

Web: www.stoploansharks.co.uk

Money Helper

Free and impartial money advice, set up by government

• Advice and guides to help improve your finances
• Tools and calculators to help keep track and plan ahead
• Support over the phone and online

Tel:  0800 011 3797 Monday to Friday 8am-6pm

Web: https://www.moneyhelper.org.uk/

Email: money.enquiries@moneyhelper.org.uk

Typetalk: 18001 0800 915 4622 Monday to Friday, 8am to 6pm, Saturday, Sunday and Bank Holidays, closed

Citizens Advice Service

The Citizens Advice Service can help you to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape.  Citizens Advice also offer advice on Benefits and Tax credits as it's important to make sure that you get all the help that you're entitled to

Tel: 03444 111 444 – Monday - Friday: 8am -7pm

Web: https://www.citizensadvice.org.uk/debt-and-money/ 

National Debtline

National Debtline has helped millions of people with their debts. They'll talk peopl through options and give clear advice on how to take back control.

Tel: 0808 808 4000 – Monday – Friday: 9am – 8pm, Saturday: 09:30 -1pm

Web: https://www.nationaldebtline.org/ web chat via the website

StepChange Debt Charity

Their expert advice helps people deal with their debts and get the support they need. Advice is given online or over the phone, and advisers will recommend a range of practical debt solutions based on the individual's situation..

Tel: 0800 138 1111 Monday to Friday 8am to 8pm and Saturday 8am to 4pm

Web: https://www.stepchange.org/

PayPlan

PayPlan's supportive, non-judgemental team of advisers help thousands of people beat their debts every year, and treat all of their calls with the strictest confidence.

Tel: 0800 280 2816 - Monday – Friday: 8am – 8pm, Saturday 9am – 3pm

Web: www.payplan.com

Debt Advice Foundation

Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt.

Tel: 0800 622 61 51

Web: http://www.debtadvicefoundation.org/

Credit Unions

Credit unions offer an alternative to traditional banks and building societies for saving and borrowing. 

They're there to provide a financial community. Credit Unions can help those who can't get access to ordinary bank products; a lifeline in less well-off communities for people grappling with their finances.

Web: https://www.findyourcreditunion.co.uk/

Support Services - Children and Young People

Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. 

• Tel: 0808 0808 4994 (Freephone)
• Web: http://www.themix.org.uk/

Local Support Services

Derbyshire County Council

Money, benefits and debt due to COVID-19

Money, benefits and debt due to COVID-19 - Derbyshire County Council

 

Derbyshire Discretionary Fund (DDF)

The Derbyshire Discretionary Fund (DDF) can provide grants or emergency cash payments if you are in urgent need of financial help following a crisis or disaster.

Derbyshire Discretionary Fund (DDF) - Derbyshire County Council

Citizens Advice

Citizens Advice Derbyshire Districts is a local charity that provides free, impartial, independent and confidential advice for everyone across Amber Valley, Derbyshire Dales, Erewash and High Peak. 

Call us on our Adviceline: 0808 278 7954 Our Adviceline is open Monday to Friday, 9am to 4pm (except Bank Holidays) and all calls are free.

If you can’t hear or speak on the phone, you can type what you want to say using Relay UK.  Relay UK: 18001 then 0808 278 7954

Self-care and National Support Services

National Services

Stop Hate UK

Stop Hate UK is one of the leading national organisations working to challenge all forms of Hate Crime and discrimination, based on any aspect of an individual’s identity. Stop Hate UK provides independent, confidential and accessible reporting and support for victims, witnesses and third parties.

Tel: 0800 138 1625 Available 24 hours a day

Text: 07717 989 025 Available 24 hours a day

Web: Home - Stop Hate UK   To access online form and chat function available 24 hours a day

True Vision

True Vision is a police-funded web site designed to providing  information about Hate Crime. The website has a range of downloadable tools (based on practice developed across policing) that can assist in developing partnerships. These products include guidance on how non-statutory groups can be engaged to establish effective partnerships.

Individuals can report incidents here which will be forwarded to the local Police and will be recorded. As long as they do not report anonymously, an officer will contact them back.

https://www.met.police.uk/tv/true-vision-report-hate-crime/

Victim Support

Victim Support is the national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected. They are not a government agency or part of the police so victims don't have to report a crime to the police to get their help. They can call any time after the crime has happened.

Tel: 0808 168 9111 – free helpline available 24 hour a day

Email: supportline@victimsupport.org.uk

Web: www.victimsupport.org.uk There is an online support form on the website

Equality Advisory Support Service

The EASS has a Helpline to give information and guidance on discrimination and human rights issues. The service is free and fully accessible by phone, email and video link for those who wish use British Sign Language. The service  has access to advocacy services for those with mental ill health and people with a learning disability.

Tel: 0808 800 0082 Freephone number open Monday to Friday 9am to 7pm and Saturday 10am to 2pm.

Text phone: 0808 800 0084

Web: http://www.equalityadvisoryservice.com Email using form on the website

***Content In Development***

Local Support Services

Self-care and National Support Services

Self Care

• The Department of Health Better Health Website contains a wealth of information on different food choices and healthy recipes
• Visit the healthy eating page on the Better Health website which has loads of great information about food and drink swaps for a healthier diet.
• Try the new 'Be Food Smart app'! See how much sugar, sat fat and salt is really inside your food and drink - just by scanning the barcode from your mobile phone, Android and Iphone Apps available.

• Visit the recipes page on Better Health which has an extensive list of recipes for breakfast, lunch, dinner and lunchboxes!

• NHS Choices has a useful list of tips on how to add your 5 a day into your daily meals

 

 

Local Support Services

Weight Management – Derbyshire County Council

Losing weight isn't just about the numbers on the scales - it's about how you feel inside.

It’s about taking a broader approach to weight loss instead of just focusing on dieting or what's on your plate.

It involves thinking about what you're eating, finding your emotional eating triggers and looking for long term solutions by making small changes.

If you're interested in losing weight and would like to find out more about your free local Weight Management service contact Live Life Better Derbyshire, email: llbd.info@derbyshire.gov.uk, tel: 0800 085 2299 or 01629 538200 or visit the Live Life Better Derbyshire website.

Live Life Better Derbyshire offers a free, 12 week weight management service that includes:

 

• Virtual groups sessions
• Face to face weight management sessions
• Access to a qualified Health Improvement Worker
• A supportive Facebook group
• Written, online and digital materials
• Ongoing support for up to 12 months

Please be aware that Live Life Better Derbyshire offers services to Derbyshire residents, those registered with a Derbyshire GP and employees of Derbyshire County Council only. Live Life Better Derbyshire does not include Derby City.

Self-care and National Support Services

National Support

STREET LINK

Street Link is a national service which can be used if you see people sleeping rough. Referrals can be made 24 hours a day using the hotline or online.

Tel: 0300 500 0914 - Although the hotline is a 24 hour service outreach teams may not be able to assist that person straight away. 

Website: www.streetlink.org.uk - You need to register to access services

SHELTER

A person can contact the free Shelter helpline if they have nowhere to sleep or might be homeless soon, they have somewhere to sleep but nowhere to call home or could be at risk of harm.

Tel: 0808 800 4444 - The helpline is open 365 days a year and accessible at the following times: 

8am - 8pm on weekdays

9am - 5pm on weekends

Website: https://england.shelter.org.uk/

Support Services - Children and Young People

Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. 

• Tel: 0808 0808 4994 (Freephone)
• Web: http://www.themix.org.uk/

 

Local Support Services

Derbyshire County Council

Local Services - Homelessness

Homelessness - DERBYSHIRE DALES

Homelessness - Derbyshire Dales District Council

During office hours

Email: homelessness@derbyshiredales.gov.uk

Call: 01629 761287 (Monday to Friday 9.00am to 5.00pm)

Derbyshire Dales District Council, Town Hall, Bank Road, Matlock, DE4 3NN

Out of hours

If you are homeless owing to an emergency situation outside of office hours or at the weekend, please call P3 for advice and assistance - telephone 0808 1692 333.

All applicants regardless of their situation will need to fill out the Housing Assistance Referral Form, and we advise that you do this as soon as you become in any kind of housing difficulty.  It will give us basic information about your housing circumstances and enable us to give you the best advice.

To complete the form, please go to:

https://hpa2.org/refer/DDDC

Homelessness - SOUTH DERBYSHIRE

Homeless prevention | South Derbyshire District Council

If you have nowhere safe to stay or are at risk of becoming homeless tonight, please call 01283 595795 or email housing.triage@southderbyshire.gov.uk during office hours and we will contact you back the same day. 

Out of Hours

Tel: 0808 1692 333 or email: outofhourshousing-derbys@p3charity.org.

Homelessness - NORTH EAST DERBYSHIRE

Homelessness - North East Derbyshire District Council (ne-derbyshire.gov.uk)

If you are homeless now, or are threatened with being made homeless within the next 56 days please contact the Housing Options team for advice as soon as possible:

• Email: connectne@ne-derbyshire.gov.uk
• Telephone: 01246 231111
• Complete the online enquiry form

Out of Hours

• Telephone (office hours): 01246 231111
• Telephone (out of hours): 0808 1692 333

Homelessness - HIGH PEAK

Homeless - High Peak Borough Council

Homeless or may be threatened with homelessness -please complete referral form for the Housing Advice Service, available here https://hpa2.org/refer/HPBC

Contact information: During office hours Email: homeless.enquiries@highpeak.gov.uk Call: 0345 129 7777.

Out of hours Outside of office hours or at the weekend, please call P3 Tel: 0808 1692 333 or Email: outofhourshousing-derbys@p3charity.org.

Homelessness - Amber Valley

Homelessness and housing advice (ambervalley.gov.uk)

We do not have the ability to receive phone calls directly so please contact us by email and we will reply or call you back ASAP. Please use the email addresses as follows:

• Housing Solutions (homelessness) - housing.solutions@ambervalley.gov.uk
• Home Options (housing register) - home.options@ambervalley.gov.uk          

To keep incoming phone calls in our absence to a minimum, please contact us by email but if you can’t then please call 01773 570222.

Out Of Hours Service 

For emergency homeless cases call 0808 1692 333.

Homelessness - BOLSOVER

Homelessness (bolsover.gov.uk)

If you are homeless now, or are threatened with being made homeless we can provide help and assistance.  This can be done in person, by telephoning 01246 242424  or by emailing the Housing Needs Officers at your local Contact Centre.

Out Of Hours Service 

Call Derbyshire is the "Out of Hours" service for homeless households in Derbyshire, if you require assistance when the Council is closed you can contact this team on:

0808 1692 333 or 01629 532600. 

Homelessness - CHESTERFIELD

Homelessness prevention service (chesterfield.gov.uk)

Tel: 01246 345825. Leave your name, contact details and a short message and we will call you back.

If you have access to the internet, enter your details so that the duty officer can contact you when the office opens.

Our homelessness prevention service is open Monday, Tuesday and Thursday from 8.30am to 5pm, Wednesday 10am to 5pm, and Friday 8.30am to 4.30pm.

Alternatively you can email us at homelessness.prevention@chesterfield.gov.uk.

Out of Hours Service

If you find yourself homeless because of an emergency situation, outside of office hours call the P3 Charity on 0808 169 2333 for advice and assistance. 

Homelessness - EREWASH

Homelessness (erewash.gov.uk)

If you are homeless or threatened with homelessness and have a new enquiry you can self refer in to the service by filling out the Housing Assistance Referral Form on gov.uk

If you are already working with the team or you have a general enquiry and are not at risk of homelessness you can email: homelessness@erewash.gov.uk.

Out of Hours Service

For out-of-hours emergency homeless assistance please phone Call P3 on 0808 1692 333 or email outofhourshousing-derbys@p3charity.org

Rough Sleeping

If you are rough sleeping or you are a member of the public who is concerned about a rough sleeper you can refer them into the P3 Derbyshire Outreach Team or ring on 0808 1968 199. Referrals can also be made through StreetLink. In addition to helping support people move on from the streets the outreach team can assist the Council to provide accommodation during Severe and Cold Weather.

 

Self-care and National Support Services

National Support Services

The NHS

It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory loss can be annoying if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP. 

Website: https://www.nhs.uk/conditions/dementia/diagnosis/

 

The Alzheimer's Society

Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.

Website: https://www.alzheimers.org.uk/

The dementia guide: Living well after your diagnosis

Caring for a person with dementia: A practical guide

Tel: Dementia Connect Support Line: 0333 150 3456

 

Other Key links

Dementia UK - Dementia Helpline (support from dementia specialist admiral nurses):  0800 888 6678

Tide - Together In Dementia Everyday: Telephone: 0151 237 2669 Email: Carers@tide.uk.net

Carers UK- Making life better for carers: Telephone: 020 7378 4999

 

Self Care

We can’t change our age or our genes, and there is currently no way we can completely prevent dementia. However, there are some simple steps we can all take to help lower our risk.

Risk factors for cardiovascular disease (like high blood pressure and stroke) are also risk factors for dementia, so what is good for your heart is good for your brain. Looking after your health, cutting out smoking and being physically active on a regular basis will help lower your risk of cardiovascular disease. It’s likely you’ll be lowering your risk of dementia too, particularly vascular dementia and Alzheimer’s disease.

For good heart health:

• don’t smoke
• keep cholesterol and blood pressure under control
• be active and exercise regularly
• maintain a healthy weight
• eat a healthy balanced diet
• drink fewer than 14 units of alcohol per week.

Website: https://www.alzheimersresearchuk.org/dementia-information/reducing-the-risk/

Herbert Protocol

The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing. 

Carers and / or relatives and friends can complete a form in advance, including important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth also a photograph can be provided. 

West Yorkshire Police - The Herbert Protocol Missing Person Incident Form | West Yorkshire Police - For patients known to wander

South Yorkshire Police - Herbert Protocol - SYP (southyorks.police.uk)

North Yorkshire Police - Dementia and the Herbert Protocol - North Yorkshire Police | North Yorkshire Police

Humberside Police - The Herbert Protocol | Humberside Police

Please see below for more information and contact details in your local area. 

Local Support Services

Dementia Support Derbyshire - Alzheimer's Society

Email: derbyshire@alzheimers.org.uk

Call: 01332 208845 (Monday-Friday, 09:00-17:00)

Dementia Support Derbyshire | Alzheimer's Society (alzheimers.org.uk)

The Alzheimer’s Society have also recently launched a pre-diagnosis service in Derbyshire to reach more people with the symptoms of Dementia before they receive a diagnosis.

The service can provide a range of preventative support, advice and signposting to help people to plan for their future.

Research suggests there are many people living in Derbyshire who have the symptoms of dementia but no diagnosis and they would benefit from earlier support whilst waiting for a diagnosis.

This service can be accessed through the same phone number and email address as above

Services in the Derbyshire Region

Derbyshire Dementia Services and Support - Dementia Derbyshire

out of hours service is available

Monday and Wednesday 5pm to 8pm – Saturday and Sunday 10am to 4pm.

Tel: 0333 150 3456

Office Hours: Mon - Fri 9am to 5pm

Telephone: 01332 208845

 

 

Self-care and National Support Services

As well as local support services you may alert the individuals to a number of national support services who can assist those struggling with their mental health. There are services especially for Adults, Children, Parents,  Veterans, Carers and those requiring Perinatal Support:

Samaritans  - (All age groups)

Providing mental wellbeing support nationally, Including crisis support.

Tel: 116 123, open 24 hours a day, 7 days a week.

No self-referral route, signposting only. No professional referral route, signposting only.

Hub of Hope

A mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place. Enter your postcode and the website will provide you to local Mental Health support services.

No self-referral route, signposting only. No professional referral route, signposting only.

Website: https://hubofhope.co.uk

SANEline 

SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.  They also provide a free text-based support service called Textcare.

No self-referral route, signposting only. No professional referral route, signposting only.

Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.

Website: www.sane.org.uk

SHOUT

A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.

No self-referral route, signposting only. No professional referral route, signposting only.

Text 85258  - Available 24 hours a day

Men's Sheds Association

Website:  https://menssheds.org.uk/ 

There are several established sheds across the patch, all very welcoming to those experiencing mental health difficulties or isolation. The provide great local asset based work and  opportunities for men of all ages to meet, talk and take part in varied group activities

Andy's Man Club

Provides a weekly talking group, a place for men to talk about issues/problems they have faced or are currently facing.

For information about how to connect with clubs please email info@andysmanclub.co.uk and the team will be able to assist.

Website: Andys Man Club | #ITSOKAYTOTALK |

Papyrus - Suicide Prevention Charity (Young People) 

No self-referral route, signposting only. No professional referral route, signposting only.

Tel: 0800 068 41 41 Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm

Text: 07786209697

Website: www.papyrus-uk.org

Email: pat@papyrus-uk.org

CALM

The helpline is for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.

No self-referral route, signposting only. No professional referral route, signposting only.

Tel: 0800 585858 Daily 17:00-00:00, 365 days a year

Website: www.thecalmzone.net

Rethink

Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advise service offers practical help on a wide range of mental health issues. They can be contacted from 9.30am – 4pm from Monday to Friday.

No self-referral route, signposting only. No professional referral route, signposting only.

Tel: 0300 304 7000 - 9.30am – 4pm from Monday to Friday.

Website: https://www.rethink.org/

Young Minds UK

Mental Health support for children and young people.

Text the YoungMinds Crisis Messenger for free 24/7 support across the UK if you are experiencing a mental health crisis. 

If you need urgent help, text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.

Web: https://youngminds.org.uk/

Support Services - Adults

Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.

IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.

Support Services - Veterans

Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.

Tel: 0800 138 1619

Web: https://www.combatstress.org.uk/help-you

Support Services - Perinatal

PANDAS Foundation

The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.

Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)

Web: http://www.pandasfoundation.org.uk/

Support Services - Carers

The Carers Trust

It is important that you take care of your own health, even if you are busy looking after someone else's health.  Being healthy is not only important for you, but it also helps the person you care after too.  The website contains some helpful guides on relationship management and information on self-care and respite care.

Support Services - Children and Young People

Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. 

• Tel: 0808 0808 4994 (Freephone)
• Web: http://www.themix.org.uk/

For Parents

YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving.  They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.

Web: https://youngminds.org.uk/

Local Support Services

Derbyshire County Council

Urgent HelpAdults and Young People - If you're experiencing a mental health emergency :

• call the Derbyshire Mental Health Helpline and Support Service which is a freephone service available to everyone living in Derbyshire - both young people and adults.
• It is open 24 hours a day, seven days a week.
• Tel: 0800 028 0077 (24 hours per day, 7 days per week

 

Local Services available to Adults and Young People in Derbyshire:

Derbyshire.gov.uk/social-health/health-and-wellbeing/mental-health-and-wellbeing/information-and-contacts

• Rethink - Contact our Emotional Support Helpline on 01773 734989 for support, a listening ear or just a chat. Click on help-in-your-area  to find support in your area .
• This fully interactive Google Map highlights in one place the pathways and support options for mental health and wellbeing in the county of Derbyshire.
• Mentell provides free online and face to face circles for men aged 18+ to talk (or just listen) in a safe and confidential space. https://www.mentell.org.uk/

Amber Valley Neighbourhood Team

If you are interested in accessing support from this service, please do not hesitate to discuss this with your GP for a referral. 

If you already have a referral, please contact the team at Ripley Library, 1st Floor Suite, 17-23 Grosvenor Road, Ripley, DE5 3JE, Tel: 0300 123 2673, Monday – Friday, 9.00am - 5.00pm 

Bolsover and Clay Cross Neighbourhood Team

The service is for clients aged 18 to 65 years. We provide a range of services around mental health and emotional well-being. We support people with acute needs as well as people with more common mental health problems. If you are interested in accessing support from this service, please do not hesitate to discuss this with your GP for a referral.

if you already have a referral please contact the team at The Old Vicarage, High Street, Bolsover, S44 6HF,

Tel: 0300 123 3371, Monday – Friday, 9.00am - 5.00 pm  

Chesterfield Central Neighbourhood Team 

We provide a range of services around mental health and emotional well-being. We support people with acute needs as well as people with more common mental health problems.
If you are interested in accessing support from this service please do not hesitate to discuss this with your GP for a referral.

If you already have a referral please contact the team at Bayheath House, Rose Hill West, Chesterfield S40 1JF,

Tel: 0300 123 3372  Monday – Friday, 9.00am - 5::00 pm 

Erewash & Ilkeston Centre Neighbourhood Team 

We work with you to support your recovery journey and well-being, helping you to fulfilling your potential. If you are interested in accessing support from this service, please do not hesitate to discuss this with your GP for a referral.

if you already have a referral with us please contact the team at the Resource Centre, 43 Heanor Road, Ilkeston, Derbyshire, DE7 8TL,

Tel: 0300 123 3375 Monday – Friday, 9.00am - 5.00pm

High Peak & Derbyshire Dales Neighbourhood Team

We work with you to support your recovery journey and well-being, helping you to fulfilling your potential. If you are interested in accessing support from this service, please do not hesitate to discuss this with your GP for a referral.

if you already have a referral with us, please contact the team at Corbar View, 1-3 Fountain Street, Buxton, SK17 6HU,

Tel: 0300 123 3374, Monday – Friday, 9.00am - 5.00pm

Killmarsh & Chesterfield North Neighbourhood Team

We provide a range of services around mental health and emotional well-being. We support people with acute needs as well as people with more common mental health problems. If you are interested in accessing support from this service, please do not hesitate to discuss this with your GP for a referral. if you already have a referred with us, please contact the team at on
Tel: 0300 123 3370, Monday – Friday, 9.00 am - 5.00 pm

North Dale Bank View & Swadlincote Neighbourhood Team 

The service is for clients aged 18 to 65 years. We work with you to support your recovery journey and well-being, helping you to fulfilling your potential. If you are interested in accessing support from this service, please do not hesitate to discuss this with your GP for a referral.

if you already have a referred with us please contact the team at The Ritz Building, 27-29 Causeway Lane, Matlock, DE4 3AR, 

Tel: 0300 123 3373, Monday – Friday, 9.00am - 5.00pm

South Derbyshire and Dales Neighbourhood Teams

The service is for clients aged 18 to 65 years. We work with you to support your recovery journey and wellbeing, helping you to fulfilling your potential. If you are interested in accessing support from this service, please do not hesitate to discuss this with your GP for a referral.

if you already have a referred with us please contact the team at Bank View, Civic Way, Swadlincote, DE11 0AD, 

Tel: 0300 123 3376, Monday – Friday, 9.00am - 5.00pm

Self-care and National Support Services

NATIONAL SERVICES

Migrant Help

Migrant Help protect people affected by displacement and exploitation, helping them thrive as individuals and recover from their trauma.  Core services include Asylum Support, and those seeking asylum in the UK can come to MH to seek help with applying for accommodation and financial support, to report issues with asylum accommodation, and any other advice needed. MH can advise individuals in their language on issues such as:

• Accessing healthcare
• How to claim asylum
• Applying for asylum support including accommodation
• Notifying the Home Office if your circumstances change
• Finding legal representation

Tel: 0808 8010 503. A free asylum helpline available 24 hours a day

Web: http://www.migranthelpuk.org

Refugee Council

Refugee Council stand up for the rights of refugees and people seeking asylum – exploring the issues that affect them, informing the public, and working for fairer government policy. They provide specialist mental health support to help refugees to rebuild their lives using the resilience, strength and skills acquired on their journeys. Experienced and highly qualified therapists apply a range of evidenced-based and best practice approaches.

Tel: 0207 346 6700 Office hours

Web: https://www.refugeecouncil.org.uk/

Translated health information for migrants

Provides a list of translated information on a range of health and wellbeing subjects, translated into over 60 languages. All information targets migrant communities and subjects include:

• How to register with a GP and book a COVID-19 vaccine
• COVID-19 vaccine information
• Flu vaccine information
• Infographics: Coronavirus overview and self-care
• Infographics: Migrants’ right to healthcare
• Keeping young people healthy
• Six steps to improve your wellbeing

Web: https://www.doctorsoftheworld.org.uk/translated-health-information/

Patients Not Passports

A toolkit designed to support you in advocating for people facing charges for NHS care, and in taking action to end immigration checks and upfront charging in the NHS.

Website: https://patientsnotpassports.co.uk/

Praxis

Praxis provide expert support to migrants and refugees in the UK. They are a leading expert in finding pathways out of destitution and supporting migrants facing homelessness, as well as survivors of trafficking and domestic violence and young people. They provide free immigration advice over the phone. Support includes securing rights, safe housing, influencing and advocacy and interpreting and training.

Tel: 020 7749 7608 or 020 7749 7605 - Wednesday from 2pm to 4pm and Thursdays from 10am to 12.30pm.

Web: https://www.praxis.org.uk/

The Joint Council for the Welfare of Immigrants

JCWI provide free legal advice to  asylum seekers and refugees at all stages of the legal process, including:

• Applications to the Home Office
• Entry Clearance
• Appeals
• Judicial Review

If you are in the UK without status and need free and confidential legal advice, call the helpline: 

Tel: 020 7553 7470. Open Mondays, Tuesdays and Thursdays between 10am and 1pm.

Web: https://www.jcwi.org.uk/

 

Local Support Services

Derbyshire County Council

Supporting unaccompanied asylum seeking and refugee children in Derbyshire

Supporting unaccompanied asylum seeking and refugee children in Derbyshire - Derbyshire County Council

 

Charities and organisations helping to provide help and assistance to refugees and asylum seekers

Refugee resettlement in Derbyshire - Derbyshire County Council

British Red Cross Refugee Support

W: www.redcross.org.uk
T: 01332 525423 or 01332 360790
E: refugeeservicesderby@redcross.org.uk 

Derbyshire Refugee Solidarity

We are part of a grassroots movement working to provide aid and support to refugees.

W: derbyshirerefugeesolidarity.org

T: Steve – 07881615750 or Julie – 07790900017

E: julie@derbyshirerefugeesolidarity.org

Upbeat

Upbeat Communities are offering free sessions for asylum seekers and refugees including English classes, creative activities and a weekly gathering for women all online. We are also able to share vital information in different languages.  We are delivering at least one session per day.

Instructions for asylum seekers and refugees

1. Make sure you have WhatsApp on your phone
2. Save the number +447514489022 in your phone (as Upbeat)
3. Send your name to +447514489022 using WhatsApp to receive information and updates (no personal data will be shared – we use WhatsApp Broadcast)

T:01332 916150

W: www.upbeatcommunities.org

E: hello@upbeatcommunities.org

Open: Monday – Thursdays (10am – 4pm)

Self-care and National Support Services

You may want to share details of the one of the organisations below who specialise in providing support for victims of Modern Slavery

UK – Salvation Army

The Salvation Army provides specialist support for all adult victims of modern slavery in England and Wales. Their confidential referral helpline is available 24 hours a day.

Tel: 0800 808 3733

www.salvationarmy.org.uk

Childline

Childline provide free, confidential support to children about any topic, including modern slavery and human trafficking. Children can speak to a counsellor on the phone:

Tel: 0800 1111 (Available 7.30am-1.00am every day)

www.childline.org.uk

NSPCC

If you’re worried about a child, even if you are unsure, the NSPCC helpline is available 24 hours a day for advice from a trained counsellors. 

Tel: 0808 800 5000

www.nspcc.org.uk

Pay and Work Rights Helpline

For cases of exploitation that do not meet the threshold for modern slavery 

Tel: 0300 123 1100 

Local Support Services

Derbyshire Modern Slavery Helplines

Derby and Derbyshire Modern Slavery Guidance (saferderbyshire.gov.uk)

Support for Practitioners Derby / Derbyshire
Support can be found by contacting the Local Authority Lead for Modern Slavery / Human Trafficking or the Police.

Please contact:

Michelle Collins – Community Safety Manager
Email: michelle.collins@derbyshire.gov.uk
Tel: 01629 538951

Jamie Dean – Senior Community Safety Officer
Email: Jamie.dean@derbyshire.gov.uk
Tel: 01629 535646,

Derbyshire
In the first instance please contact the relevant Community Safety Partnership:

Amber Valley – Sally Price (Head of Community Safety Manager)
Email: sally.price@ambervalley.gov.uk
Tel: 01773 841652

Bolsover – Mark Seston (Community Safety Officer)
Email : mark.seston@bolsover.gov.uk
Tel: 01246 593098

Chesterfield – Shaun Morley (Head of Community Safety and Regulatory Services)
Email: shaun.morley@chesterfield.gov.uk
Tel: 01246 345326

Derbyshire Dales – Alena Greenwood (Community Safety Officer)
Email: lena.Greenwood@derbyshiredales.gov.uk
Tel: 01629 761187

Erewash – Kat Thornhill (Community Safety Manager)
Email: katherine.thornhill@erewash.gov.uk
Tel: 0115 907 2244 Extn 3584

High Peak – David Smith (Community Safety and Enforcement Manager),
Email : david.smith@staffsmoorlands.gov.uk
Tel: 01538 395692

North East Derbyshire – Faye Green (Community Safety Officer),
Email: faye.green@ne-derbyshire.gov.uk
Tel: 01246 217015

South Derbyshire – Chris Smith (Head of Community Safety and Inclusion)
chris.smith@southderbyshire.gov.uk
Tel: 01283 595924

If there is an accommodation issue then the enquirer would need to contact the homelessness department with in the local council

Homelessness and housing advice (ambervalley.gov.uk)

Homelessness (bolsover.gov.uk)

Homelessness prevention service (chesterfield.gov.uk)

Homelessness - Derbyshire Dales District Council

Homelessness (erewash.gov.uk)

Homeless prevention | South Derbyshire District Council

Homelessness - North East Derbyshire District Council (ne-derbyshire.gov.uk)

Homeless - High Peak Borough Council

Homeless or may be threatened with homelessness -please complete referral form for the Housing Advice Service, available here https://hpa2.org/refer/HPBC

Contact information: During office hours Email: homeless.enquiries@highpeak.gov.uk Call: 0345 129 7777.

Out of hours Outside of office hours or at the weekend, please call P3 Tel: 0808 1692 333 or Email: outofhourshousing-derbys@p3charity.org.

Modern slavery | Derbyshire Constabulary

T: 08000 121 700 / 0300 122 8057

E: MSHTU@derbyshire.pnn.police.uk

• Modern slavery and organised crime (saferderbyshire.gov.uk)

Reporting concerns - If you are worried about or suspect that a person may be a potential victim of modern slavery or trafficking, please contact:

• 999, if the person is at immediate risk
• Call Derbyshire on 01629 533190 (24 hours adults and children) Children triaged via Starting Point

 

Self-care and National Support Services

 Self Care

• If you don't do anything, do something. if exercise didn’t involve a whole lot of self-motivation and actual physical activity, but instead came in a pill, it would be hailed immediately as “a wonder drug” such are the health benefits involved. 
• The Department of Health's Better Health campaign supports adults by encouraging physical activity at a local level. A range of personalised tools are available via the How Are You online quiz, which has been completed by over 1 million people since it launched in March 2016.  
• The Better Health Couch to 5k phone app has been designed to help get people off the couch and running in just 9 weeks.
• The Better Health Active 10 phone app show you how how much brisk walking you do and helps to show you how you can fit a ten minute brisk walk into your day. It breaks this brisk walking down into manageable chunks of ten minutes and encourages at least one session every day (which equates to 70 minutes a week). Users can set their own goals and the app encourages people to progress up to 30 brisk minutes of walking per day, to meet the 150 minutes recommended by the Chief Medical Officer
• Why not join a Parkrun in your local area? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome.  For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.

Local Support Services

Physical Activity – Derbyshire County Council

Getting active is one of the best ways that you can improve your overall health and wellbeing.

Whatever your starting point or current activity levels, Live Life Better Derbyshire has plenty of ideas and advice to help you get started.

If you're interested in getting more active and would like to find out more about your free local Physical Activity service contact Live Life Better Derbyshire, email: llbd.info@derbyshire.gov.uk, tel: 0800 085 2299 or 01629 538200 or visit the Live Life Better Derbyshire website.

Live Life Better Derbyshire offers a free, 12 week physical activity service that includes:

• Telephone and digital support
• Online videos
• Face to face and online classes
• Advice, top tips and printed materials
• Signposting into community and leisure activities

 

Self-care and National Support Services

National Support Services

The National Gambling Helpline                                         

The National Gambling Helpline gives confidential information, advice and support for anyone affected by gambling problems in England, Scotland and Wales.

Individual can speak to advisers one-to-one over the phone or on live chat 24 hours a day, every day of the year.

Tel: 0808 8020 133    

 

BeGambleAware

The BeGambleAware website has a short series of questions you can complete if you are concerned about your gambling.  This has direct link to help, support and advice about problem gambling.  

Web: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/

                                                                             

The GamCare Forum 

An online message board, providing a safe and secure space for users (who may be gamblers or their partners, friends and family) to share experiences, thoughts and feelings about problem gambling. Although the Forum is moderated by the GamCare Team, it is designed first and foremost for people to come together in similar situations, working through similar concerns and problems. Available 24/7 via the GamCare website, 365 days a year. 

GamCare run regular sessions in the GamCare online Chatroom, where users can use live text chat to talk about issues related to problem gambling. Each session is moderated by a GamCare Adviser, who is welcoming and on hand to ensure everyone is supported.

Website: https://www.gamcare.org.uk/forum/

 

GamCare Treatment Services                                          

GamCare provides local services for people concerned about their own gambling and for people affected by someone else’s gambling.

People can refer themselves or be referred by another professional. Following assessment we provide individually tailored support through 1-1 sessions and groups or courses. We work holistically to enhance opportunities for people to make changes in their own gambling. We support affected others by providing a safe space for them to recognise and increase their coping skills.    

Website: https://www.gamcare.org.uk/get-support/find-local-treatment/        

                                                           

GamCare Youth Services  

Young people may be problem gamblers themselves or affected by another person’s gambling. Our full treatment services are offered to anyone 16 years or older, available through our regional partner networks.

Young people of any age can speak to our specially trained advisers on our helpline and net line and use our information and activities on bigdeal.org.uk

Gamcare has a Youth Outreach Hub in Hull and the surrounding areas. This will offer free workshops for schools and youth groups, and free CPD training for youth-facing professionals.

Website: https://www.bigdeal.org.uk

Youth Outreach: http://www.gamcare.org.uk/register-young-people-training

 

Gamblers Anonymous

Runs local support groups for people with gambling addictions and advocates the same 12-step approach to recovery as Alcoholics Anonymous. Gamblers Anonymous also offers help and support via their website, including a forum, chat room and literature. Anyone who is seeking help for gambling addiction is able to attend meetings.

Web: https://www.gamblersanonymous.org.uk/

 

Gam-Anon

Is an organisation dedicated to supporting the husbands, wives, partners, relatives or close friends of someone with a gambling problem who have also been affected by the problem. Like Gamblers Anonymous, meetings are held throughout the country, with online support also available.

Tel: 08700 50 88 80

Web: http://gamanon.org.uk/

Where the person has indicated that problem gambling may be affecting their physical and mental health and wellbeing. (This could include anxiety/depression, low mood, stress, use of alcohol as a coping mechanism etc)

• Encourage the person to contact their GP. Their GP will be able support the person in many ways whilst they seek help for any associated gambling problems.

• LEPH Link has dedicated content for a range of national and local support services for Mental and Physical Health.

• If you believe the person is highly destressed or in crisis, consider offering details for Samaritans as a safe place to talk any time they like. Samaritans - (All age groups) Tel: 116 123, open 24 hours a day.

Where the person has indicated debt or financial concerns as an additional factor

Debt advice - Citizens Advice      

Citizens Advice offers free, independent, confidential and impartial debt advice through their web chat service.                                 

Tel: 0300 330 1313                            

Web: www.citizensadvice.org.uk/debt-and-money

                                                                      

Debt advice - Step Change Charity               

StepChange Debt Remedy provides expert advice, budget support and solutions to help someone manage their debts.                   

Tel: 0800 138 1111, Mon-Fri 8am-8pm, Sat 8am-4pm                                              

Web: http://www.stepchange.org

 

Where the personal has indicated that they would like more information on self-exclusion from bookmakers or online gambling sites.

National self-exclusion schemes

New multi-operator schemes are being introduced across the five main sectors of the gambling industry to allow you to exclude yourself from each of those forms of gambling across the whole of Great Britain.

Web: http://optintoselfexclude.info/

 

Individual gambling sectors self-exclusion schemes

(Bookmakers, Casinos’, Bingo venues and Arcades also offer exclusion schemed for more information click the link below:

Web: https://www.begambleaware.org/stay-in-control/how-to-self-exclude/

Support Services - Children and Young People

Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. 

• Tel: 0808 0808 4994 (Freephone)
• Web: http://www.themix.org.uk/

Local Support Services

Derbyshire County Council

National Support  

Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who share their experience with each other to solve common problems. Aids including a forum, a chat room, literature and a meeting finder (meetings take place every day of the week across England and Wales).

Helpline: 0330 094 0322
Website: www.gamblersanonymous.org.uk/

LOCAL SUPPORT

Support for gambling problems - Derbyshire County Council

Adults

GamCare (East Midlands)

Our team can provide a full range of free, flexible services to support anyone affected by gambling problems across the East Midlands. If you would like to have a chat about what might work best for you

Tel:  0152 227 4880.

Chesterfield

Krysallis in Chesterfield offer online counselling and therapy for gambling problems.

OFFICE OPEN HOURS
Monday – Friday: 9 AM – 5 PM         Saturday-Sunday: Closed

Tel: 01423 857 939
Email: enquiries@krysallis.burnettcreative.co.uk

 

Self-care and National Support Services

National Support Services for Sex Workers

National Ugly Mugs (NUM) is a national charity with a mission to ‘end violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes they experience and share this information within their communities to warn others to potentially dangerous individuals and situations. 

The service have a case work team that supports sex workers to further access criminal justice remedies and other services.

Tel: 0161 629 9861 (9am-5pm) Monday to Friday.

Website: https://nationaluglymugs.org/

Crimestoppers

Sex workers can report information anonymously about crimes committed against themselves  or other sex workers to this number. Tel: 0800 555 111 (24hr a day, 7 days a week).

SAAFE escort forum

A website and forum full of information to help escorts, particularly those new to the industry.

https://saafe.info/main/index.php

Suzy Lamplugh Trust

Raises awareness about personal safety and stalking and provides safety resources including personal safety alarms. Tel: 020 7091 0014 | www.suzylamplugh.org 

Suzy Lamplugh National Stalking Helpline - Tel: 0808 802 0300 (Open 09.30-4.00pm) weekdays)

Sexual Health Information Line

24-hour free sexual health information line Tel: 0300 123 7123| Can provide information about your nearest sexual health/GUM clinic if you want screening for sexually transmitted infection, post-exposure prophylaxis or sexual health information.

Local Support Services

Self-care and National Support Services

National Support Services 

Rape and Sexual Assault 

Rape Crisis England and wales

Tel: 0808 802 9999. Open between12.00-14.30 and 19.00-21.30 every day of the year

National Women’s Aid England - Information about support services for women experiencing domestic violence.

Tel: 0117 944 4411 | 24-hour domestic violence helpline: 0808 2000 247 

Revenge Porn Helpline

UK service supporting adults (aged 18+) who are experiencing intimate image abuse, also known as, revenge porn. Self-referral and Professional referral - signposting only

Tel: 0345 6000 459 Monday to Friday (excluding bank holidays) - 10:00 to 16:00

Email: help@revengepornhelpline.org.uk

Web: https://revengepornhelpline.org.uk/

The Survivors Trust - Support for victims/survivors of rape, sexual violence and childhood sexual abuse. working with women, men and children.

Tel: 08088 010 818. Mon - Fri 10am-8:30pm, Sat 10am-12:30pm, 1:30pm-4:30pm, 6pm-8:30pm, Sun 1:30pm-4:30pm, 6pm-8:30pm

Safeline - National helpline to support male victims of rape and sexual abuse.

Tel: 0808 800 5005. Open office hours except Weds and Sundays.

Local Support Services

Derbyshire County Council

Derby City & Derbyshire Sexual assault referral centre (SARC)

A SARC is a specialist 24 per day seven days per week service for anyone aged 18 years and over who has been raped or sexually assaulted. The SARC for Derbyshire and Derby City is located at Millfield House in Codnor and is run by SV2

Call our advice line 01773 746 115 (option 1 - 7 days a week, 24 hours per day)

Help and support (sv2.org.uk)

 

Self-care and National Support Services

Self Care

Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.

Loneliness in Older People

The Silver Line - A free confidential helpline providing information, friendship and advice to older people. The Silver Line can also put people in contact with community activities in your local area.

Tel: 0800 470 8090 - Open 24 hours a day, every day of the year.   

Website: https://www.thesilverline.org.uk/

AGE UK - This organisation has a a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home.  There is also telephone befriending, where a volunteer befriender will phone an older person.

Website: https://www.ageuk.org.uk/services/befriending-services/  Click on befriending services and input postcode of individual to find local Age concern services.

NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.

Loneliness in Younger People

It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliest capital of Europe.  

The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123

GET CONNECTED - A free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.

Tel: 0808 808 4994 - The service is available 365 days a year and young people can get in touch by phone, webchat, email, text message or use the online help directory, WebHelp 24/7.

Website: https://rethinkyourmind.co.uk/get-connected/

 

It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like  Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.

Local Support Services

Derbyshire County Council

National Support

 

Local Support

Befriending services - Derbyshire County Council

Age UK Derby and Derbyshire

Free, confidential and independent information and advice service to older people and their relatives, friends and carers.

Information and Advice Service - Derbyshire
29A Market Place
Heanor
Derbyshire
DE75 7EG

Telephone: 01773 768 240 (confidential answer-machine in busy periods/out of hours)
Fax: 01773 766 924

Email: iateam@ageukdd.org.uk

Buxton

The Fairfield Older People's Group provides social support for local residents and access to services

Tel: 01433 520263 or email: befriending@ageukdd.org.uk 

Erewash

Careline

Careline is a telephone befriending service for people living in Erewash. Older people will receive regular telephone calls for a friendly chat. 

Anyone can refer themselves or someone else to the Careline. Referrals are also encouraged from social workers, GPs VCS agency, carers and relatives.

People will receive a regular phone call from a volunteer.

To make a referral, please call 01773 766922 or e-mail cathy.lomax@ageukdd.org.uk

North Derbyshire Dales, High Peak and Glossop.

The Befriending Service, c/o Caroline Court Day Centre, Marsh Avenue, Hope, Hope Valley, Derbyshire, S33 6RX  
Email: befriending@ageukdd.org.uk
Tel: 01433 620263

Self-care and National Support Services

Self Care

Flu vaccination is available every year on the NHS to help protect adults and children at risk of flu and its complications. Flu can be unpleasant, but if you're otherwise healthy, it'll usually clear up on its own within a week.

But flu can be more severe in certain people, such as:

• anyone aged 65 and over
• pregnant women
• children and adults with an underlying health condition (such as long-term heart or respiratory disease)
• children and adults with weakened immune systems

Anyone in these risk groups is more likely to develop potentially serious complications of flu, such as pneumonia (a lung infection), so it's recommended that they have a flu vaccine every year to help protect them.

Visit the NHS Choices Website for full information on the flu vaccine and who can is entitled to this and why

What else can I do to protect myself against the flu?

You have probably already heard of Catch it, Bin it, Kill it.  This is still great advice!

During flu season you should get into the habit of washing your hands regularly with soap and warm water, particularly after spending time amongst large groups of people, or having contact with someone who is sick.

You should also keep shared surfaces (such as door handles and telephones) clean, and avoid sharing food, crockery, cutlery, or towels with any people who have the flu.

You can often treat the flu without seeing a GP and should begin to feel better in about a week

Flu symptoms come on very quickly and can include:

• a sudden fever – a temperature of 38C or above
• an aching body
• feeling tired or exhausted
• a dry cough
• a sore throat
• a headache
• difficulty sleeping
• loss of appetite
• diarrhoea or tummy pain
• feeling sick and being sick

The symptoms are similar for children, but they can also get pain in their ear and appear less active.

Cold and flu symptoms are similar, but flu tends to be more severe.

Flu	Cold
Appears quickly within a few hours	Appears gradually
Affects more than just your nose and throat	Affects mainly your nose and throat
Makes you feel exhausted and too unwell to carry on as normal	Makes you feel unwell, but you're OK to carry on as normal (for example, go to work)

How to treat flu yourself

To help you get better more quickly:

• rest and sleep
• keep warm
• take paracetamol or ibuprofen to lower your temperature and treat aches and pains
• drink plenty of water to avoid dehydration (your pee should be light yellow or clear)

Please note that Antibiotics do not work for viral infections such as colds and flu, and most coughs and sore throats.  In most cases your pharmacist should be the first point of call as they can help advise you on appropriate colds and flu remedies to help manage symptoms such as fever, headache, aches and pains, and fatigue.

National Support and Information Services

Key Websites:

NHS Conditions - Flu https://www.nhs.uk/conditions/flu/

NHS Vaccinations - Flu https://www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine/

Local Support Services

Self-care and National Support Services

If there is no immediate risk to the individual you may encourage them to contact:

Samaritans - (All age groups)

Offering listening and support to people and communities in times of need and crisis and confidential suicide prevention advice.

No self-referral route, signposting only. No professional referral route, signposting only.

Tel: 116 123, open 24 hours a day, 7 days a week.

Papyrus - Suicide Prevention Charity (Young People) 

Confidential support and advice service for under 35s who are experiencing thoughts of suicide or who are concerned about a young person thinking about suicide.

No self-referral route, signposting only. No professional referral route, signposting only.

Tel: 0800 068 41 41 Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm

Text: 07786209697

Website: www.papyrus-uk.org

Email: pat@papyrus-uk.org

SANEline 

SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.  They also provide a free text-based support service called Textcare.

Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.

Textcare: sane.org.uk/what_we_do/support/textcare

Website: www.sane.org.uk

Rethink

Rethink is the largest severe mental illness charity in the UK and their information and advice service  offers practical help on a wide range of mental health issues. 

Tel: 0808 801 0525 - 9.30am – 4pm from Monday to Friday.

Website: https://www.rethink.org/

SHOUT

A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.

Text 85258  - Available 24 hours a day

MIND

'The charity for better mental health' has an extensive range of self help resources available.

Tel: 0300 123 3393 9.00-5.00pm for information.

Website: https://www.mind.org.uk/

Men's Sheds Association

Website:  https://menssheds.org.uk/ 

There are several established sheds across the patch, all very welcoming to those experiencing mental health difficulties or isolation. The provide great local asset based work and  opportunities for men of all ages to meet, talk and take part in varied group activities

Andy's Man Club

Provides a weekly talking group, a place for men to talk about issues/problems they have faced or are currently facing.

For information about how to connect with clubs please email info@andysmanclub.co.uk and the team will be able to assist.

Website: Andys Man Club | #ITSOKAYTOTALK |

Mindwell

Mindwell is a mental health website providing useful information about how to take care of your mental wellbeing and providing a range of self-help techniques. Although some resources are Leeds focussed much of the content has universal application. 

Website: https://www.mindwell-leeds.org.uk/

Support Services - Children and Young People

Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. 

• Tel: 0808 0808 4994 (Freephone)
• Web: http://www.themix.org.uk/

Local Support Services

Derbyshire County Council

In an emergency

• Call the Samaritans 24-hour support service on 116 123 or contact Samaritans online
• Use the Staying Safe website for support, information and making your own safety plan
• The StayAlive app is a suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. https://www.stayalive.app/

Local Services available

https://www.derbyshire.gov.uk/social-health/health-and-wellbeing/mental-health-and-wellbeing/suicide-prevention/suicide-prevention.aspx

Suicide Bereavement Support

• The Tomorrow Project is a confidential suicide postvention project that has been set up to support individuals and communities affected by suicide. https://derbyandderbyshireemotionalhealthandwellbeing.uk/suicide-prevention/suicide-bereavement-support
• Survivors of Bereavement by Suicide (SoBS) offer emotional support, help and information through our telephone helpline, information, peer led support group meetings around the country, online forum and virtual group meetings. To find out more please visit our website uksobs.orgor call our National Helpline on 0300 111 5065 - 9am - 9pm - Monday to Sunday.