Do you think the person would benefit from some further support to reduce their drinking or drug taking to 'lower risk' levels? You can make the following recommendations:
Speak to your GP or a loved one
ALCOHOL
Drinkline - The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality.
'One You' drink less App - If the person has a smartphone they can download the 'one you' drink less app www.nhs.uk/oneyou/apps/ designed to make it easy to keep an eye on alcohol consumption and take control with daily tips and feedback.
DRUGS
Call FRANK FRANK is a national drug information service with factfiles and FAQs.
Tel: 0300 1236600 (24 hours a day, 7 days a week) or Text 82111
Narcotics Anonymous - A non-profit fellowship or society of men and women for whom drugs had become a problem. They are recovering addicts who meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs. There is only ONE requirement for membership, the desire to stop using.
Tel: 0300 9991212 (10.00am to midnight)
Mutual Aid services including twelve step programmes and Smart Recovery are available to anyone who wants support to address their drug or alcohol use. You can find a meeting here:
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
If you are concerned about your drug or alcohol use you can look at our self help advice. Or, if you want to find out more about what support is available in Derby, you can:
Breakout is Derby’s drug and alcohol service for young people. Breakout works with people under the age of 18 who would like advice, help and support for their drug or alcohol use.
If you are a young person 10-18 years and live with a parent or carer whose drug and alcohol use affects you there is also support available for you. For more information contact the family service: Tel. 0300 790 0265 (option 3 for Aquarius).
Offer victims and survivors of child sexual abuse the chance to share their experiences in a safe place. Self-referral and Professional referral - signposting only
Childline - Free and confidential 24hr helpline for children
Tel: 0800 1111
NSPCC - Trained professionals who can provide expert advice and support when there is concern about the welfare of a child
Tel: 0808 800 5000 Weekday 8.00am-10.00pm and Weekends 9.00am-6.00pm
Barnardo’s – Cut them free campaign. A campaign targeted at tackling CSE.
Tel: 01332 585371
National Helpline for male victims of sexual exploitation
Tel: 07808 863 662
CEOP - A law enforcement agency providing support and advice for children, adults or teachers about keeping children safe from sexual abuse and grooming online. Submit a report online https://www.ceop.police.uk/ceop-reporting/
Crimestoppers - An independent crime-fighting charity in the UK allows people to call or pass on information about crime anonymously.
Providing advice and support for women and children, against domestic violence. If you are seeking immediate support, call the free Helpline. Messages sent through the website will be responded to within 48 hours, messages won’t leave any trace on emails and the helpline team won’t leave voicemails when calling back for safety reasons.
Domestic Abuse helpline Tel: 0808 2000 247 – Open 24 hours a day
A national charity working to end domestic abuse against women and children. A federation of over 180 organisations providing just under 300 services across England. They provide online help and support to women and children suffering domestic abuses, help to access refuge accommodation, outreach services and Independent domestic violence advocacy (IDVA).
Resources on this website explore technology in the context of intimate partner violence, sexual assault, and violence against women. To talk to someone who can answer your questions and support you, call the National Domestic Abuse helpline. Information includes:
Safety tips, information, and privacy strategies for survivors on the use of technology
Spyware and Stalkerware information
Smartphones - Increasing privacy & responding to abuse
Tips on being webwise when sharing personal information online
Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them. The service offers advice and emotional support to men who experience abuse, and signpost to other vital services that help keep them and their children safe. Your call will not appear on itemised bills.
Tel: 0808 801 0327 (run by Respect) Mon–Fri 9am-8pm
The helpline team has extensive experience in supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. Professionals can also contact this number for advice.
Tel: 0800 999 5428 (run by Galop) Mon to Fri 10am – 5pm, Weds and Thurs 10am – 8:00pm
Free telephone advice line providing women with legal advice and information on a wide range of legal issues including domestic violence, child contact, sexual violence and the criminal justice process and immigration and asylum as well as other legal issues arising from relationship breakdown.
Tel: 020 7251 8887 Tues 2pm – 4pm and 7pm – 9pm, Thurs 2pm – 4pm, Fri 10am – 12pm. The line is closed on Bank holidays.
For men worried about their behaviours and relationships and who want to take steps to change. Providing perpetrator support and helping men to become safe around their partners and children.
This is the use of transferable sprays and hand held sprays at properties to place an abuser at the scene. Perpetrators who are marked will be linked to a place or location so the police can build a case against them. Officers may talk to an abuser advising them of the consequences of approaching a protected person and referring them to a perpetrator programme to address offending behaviour. Enquire about the potential use of forensic marking through you local police force.
Housing Options - get emergency housing advice and talk through your options confidentially with Housing Options on 01332 888777 (choose option 4 for homeless and option 5 for threatened with homelessness).
Social care out of hours
Where can I get social care support in an emergency out of office hours?
Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby.
It operates:
Monday to Friday from 5pm to 9am
on weekends and Bank Holidays - 24 hours a day.
Contact Care Line by:
telephone: 01332 956606
minicom: 01332 785642
People who are hard of hearing of deaf please send an email toDCCcareLine@derby.gov.ukif you require Out of Hours Support.
Derby Women’s Centre
Confidential and non-judgemental services, including the Freedom Programme (a support group aimed at survivors of domestic abuse) and counselling support.
National Domestic Abuse Helpline - you can call them free and in confidence, 24-hours a day on 0808 2000 247. You can also contact them on their live chat service, available Monday to Friday, 3pm to 10pm. They also have a BSL interpreter service which is available Monday to Friday, 10am to 6pm.
The Domestic Violence Disclosure Scheme, or Clare’s Law - this is is a way to find out if your partner has a history of domestic abuse and may pose a risk to you.
Karma Nirvana - support for victims of 'honour-based' abuse. Their helpline is free and confidential and open Monday to Friday, 9am to 5pm 0800 5999 247
The National LGBT+ Domestic Abuse Helpline - provides emotional and practical support for LGBT+ people experiencing domestic abuse. Freephone 0800 999 5428
Men’s Advice Line - confidential help and support for men experiencing domestic violence from a partner, ex-partner or from other family members. Freephone 0808 801 0327.
The England Illegal Money Lending Team (EIMLT) STOP LOAN SHARKS
EIMLT is a national Trading Standards Team with a remit to prosecute loan sharks and to support victims of the crime. The team uses the Financial Services and Markets Act 2000 to obtain warrants and has the power to enter properties, seize evidence, arrest, charge and prosecute criminals acting as loan sharks. IMLT will investigate and prosecute for all crimes that are linked to illegal money lending and provide full support to victims who at the point of reporting have often reached their crisis point and urgently need the help.
Tel: 0300 555 2222 – 24 hours – report, guidance and support
Live Chat: 9am to 5pm Monday to Friday via website -
Typetalk: 18001 0800 915 4622 Monday to Friday, 8am to 6pm, Saturday, Sunday and Bank Holidays, closed
Citizens Advice Service
The Citizens Advice Service can help you to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape. Citizens Advice also offer advice on Benefits and Tax credits as it's important to make sure that you get all the help that you're entitled to
National Debtline has helped millions of people with their debts. They'll talk peopl through options and give clear advice on how to take back control.
Their expert advice helps people deal with their debts and get the support they need. Advice is given online or over the phone, and advisers will recommend a range of practical debt solutions based on the individual's situation..
Tel: 0800 138 1111 Monday to Friday 8am to 8pm and Saturday 8am to 4pm
PayPlan's supportive, non-judgemental team of advisers help thousands of people beat their debts every year, and treat all of their calls with the strictest confidence.
Credit unions offer an alternative to traditional banks and building societies for saving and borrowing.
They're there to provide a financial community. Credit Unions can help those who can't get access to ordinary bank products; a lifeline in less well-off communities for people grappling with their finances.
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
The Department of Health Better Health Website contains a wealth of information on different food choices and healthy recipes
Visit the healthy eating page on the Better Health website which has loads of great information about food and drink swaps for a healthier diet.
Try the new 'Be Food Smart app'! See how much sugar, sat fat and salt is really inside your food and drink - just by scanning the barcode from your mobile phone, Android and Iphone Apps available.
Visit the recipes page on Better Health which has an extensive list of recipes for breakfast, lunch, dinner and lunchboxes!
Livewell takes a life-long approach to eating and exercise and helps you find ways to reduce your portion sizes, understand your triggers and eat more of the right foods without feeling hungry. The service also supports you to develop your fitness and activity levels in a supportive environment.
The Livewell team really cares about your health goals. They’re dedicated to supporting you every step of the way to make small but important lifestyle changes that can support your mental and physical wellbeing.
Livewell’s free 12-month programme includes:
Virtual and face to face weekly group meetings to get you started on a tailored weight management plan.
Weekly weigh-in sessions to help you monitor your progress and maintain motivation.
A 6-week Lose Weight Feel Great weight management course.
Fun exercise sessions including ladies only classes, low impact circuits and Boxwell.
Virtual home workouts and a Facebook support group.
Friendly group walks in communities across Derby.
Access to Council leisure centres (gym and classes) once a commitment to losing weight is demonstrated.
Support to help manage any specific medical conditions alongside losing weight.
Check out the Client Activity Programme on the Livewell homepage to see the range of exercise and support sessions on offer.
Livewell is funded to help as many individuals as possible in Derby to live a healthier lifestyle. Due to high demand for weight management programmes, Livewell cannot accept applications from people who have already completed all or part of a Livewell or b-You weight management plan.
To qualify you need to have a Body Mass Index of:
5 or higher if you’re of South Asian heritage
30 or higher if you’re from any other ethnicity group
You also need to be registered to a Derby GP practice and/or be a resident of Derby city. Livewell does not include Derbyshire.
Street Link is a national service which can be used if you see people sleeping rough. Referrals can be made 24 hours a day using the hotline or online.
Tel: 0300 500 0914 - Although the hotline is a 24 hour service outreach teams may not be able to assist that person straight away.
Website: www.streetlink.org.uk - You need to register to access services
SHELTER
A person can contact the free Shelter helpline if they have nowhere to sleep or might be homeless soon, they have somewhere to sleep but nowhere to call home or could be at risk of harm.
Tel: 0808 800 4444 - The helpline is open 365 days a year and accessible at the following times:
8am - 8pm on weekdays
9am - 5pm on weekends
Website: https://england.shelter.org.uk/
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
Telephone us at Housing Options on01332 888777(choose option 4)
Monday to Friday 8.30am to 5pm. Outside of these opening times your call will be diverted to the emergency out-of-hours team support.
Rough Sleeping
P3 provide rough sleeper outreach services, to notify P3 about someone who is or maybe rough sleeping please Tel: 0808 1968 199 or visit website www.p3charity.org/services/derbyshire-street-outreach to make a referral on line.
It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory losscan be annoying if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP.
Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.
Carers UK- Making life better for carers: Telephone: 020 7378 4999
Self Care
We can’t change our age or our genes, and there is currently no way we can completely prevent dementia. However, there are some simple steps we can all take to help lower our risk.
Risk factors for cardiovascular disease (like high blood pressure and stroke) are also risk factors for dementia, so what is good for your heart is good for your brain. Looking after your health, cutting out smoking and being physically active on a regular basis will help lower your risk of cardiovascular disease. It’s likely you’ll be lowering your risk of dementia too, particularly vascular dementia and Alzheimer’s disease.
The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing.
Carers and / or relatives and friends can complete a form in advance, including important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth also a photograph can be provided.
For anyone living in Derby experiencing memory loss, forgetfulness, confusion or other effects of dementia:
Call: 01332497640 Email:derbycity.dementia-service@makingspace.co.uk Address: Derby West Business Centre, Ashbourne Road, Derby, Derbyshire DE22 4NB Services Dementia, Carer support, Information, advice and signposting, Community support and social inclusion
As well as local support services you may alert the individuals to a number of national support services who can assist those struggling with their mental health. There are services especially for Adults, Children, Parents, Veterans, Carers and those requiring Perinatal Support:
Samaritans - (All age groups)
Providing mental wellbeing support nationally, Including crisis support.
Tel: 116 123, open 24 hours a day, 7 days a week.
No self-referral route, signposting only. No professional referral route, signposting only.
Hub of Hope
A mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place. Enter your postcode and the website will provide you to local Mental Health support services.
No self-referral route, signposting only. No professional referral route, signposting only.
SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
No self-referral route, signposting only. No professional referral route, signposting only.
There are several established sheds across the patch, all very welcoming to those experiencing mental health difficulties or isolation. The provide great local asset based work and opportunities for men of all ages to meet, talk and take part in varied group activities
Andy's Man Club
Provides a weekly talking group, a place for men to talk about issues/problems they have faced or are currently facing.
For information about how to connect with clubs please email info@andysmanclub.co.uk and the team will be able to assist.
Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advise service offers practical help on a wide range of mental health issues. They can be contacted from 9.30am – 4pm from Monday to Friday.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 9.30am – 4pm from Monday to Friday.
Mental Health support for children and young people.
Text the YoungMinds Crisis Messenger for free 24/7 support across the UK if you are experiencing a mental health crisis.
If you need urgent help, text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
Web: https://youngminds.org.uk/
Support Services - Adults
Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.
IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.
Support Services - Veterans
Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.
The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.
Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)
It is important that you take care of your own health, even if you are busy looking after someone else's health. Being healthy is not only important for you, but it also helps the person you care after too. The website contains some helpful guides on relationship management and information on self-care and respite care.
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.
out-of-hoursmental health support is available to Derby/Derbyshire residents of all ages through a new mental health support line.
Call 0300 790 0596 between the hours of 9am and midnight, seven days a week.
use the Staying Safe website for support, information and making your own safety plan
Mentell provides free online and face to face circles for men aged 18+ to talk (or just listen) in a safe and confidential space. https://www.mentell.org.uk/
This fully interactive Google Map highlights in one place the pathways and support options for mental health and wellbeing in the City and County of Derby/Derbyshire.
Social care out of hours
Where can I get social care support in an emergency out of office hours?
Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby.
It operates:
Monday to Friday from 5pm to 9am
on weekends and Bank Holidays - 24 hours a day.
Contact Care Line by:
telephone: 01332 956606
minicom: 01332 785642
People who are hard of hearing of deaf please send an email toDCCcareLine@derby.gov.ukif you require Out of Hours Support.
Your local IAPT services
All four Derby and Derbyshire IAPT providers as below are accepting new referrals:
Migrant Help protect people affected by displacement and exploitation, helping them thrive as individuals and recover from their trauma. Core services include Asylum Support, and those seeking asylum in the UK can come to MH to seek help with applying for accommodation and financial support, to report issues with asylum accommodation, and any other advice needed. MH can advise individuals in their language on issues such as:
Accessing healthcare
How to claim asylum
Applying for asylum support including accommodation
Notifying the Home Office if your circumstances change
Finding legal representation
Tel: 0808 8010 503. A free asylum helpline available 24 hours a day
Refugee Council stand up for the rights of refugees and people seeking asylum – exploring the issues that affect them, informing the public, and working for fairer government policy. They provide specialist mental health support to help refugees to rebuild their lives using the resilience, strength and skills acquired on their journeys. Experienced and highly qualified therapists apply a range of evidenced-based and best practice approaches.
Provides a list of translated information on a range of health and wellbeing subjects, translated into over 60 languages. All information targets migrant communities and subjects include:
How to register with a GP and book a COVID-19 vaccine
A toolkit designed to support you in advocating for people facing charges for NHS care, and in taking action to end immigration checks and upfront charging in the NHS.
Praxis provide expert support to migrants and refugees in the UK. They are a leading expert in finding pathways out of destitution and supporting migrants facing homelessness, as well as survivors of trafficking and domestic violence and young people. They provide free immigration advice over the phone. Support includes securing rights, safe housing, influencing and advocacy and interpreting and training.
Tel: 020 7749 7608 or 020 7749 7605 - Wednesday from 2pm to 4pm and Thursdays from 10am to 12.30pm.
Derby - Supporting children from asylum seeker families
A dedicated team has been set up in Derby to support children from asylum-seeking and refugee families. It is part of the 0-19 Derby Integrated Family Health Service and involves two public health nurses dually qualified as health visitors and school nurses, a family health practitioner and child practitioner.
Contact: Virginia Hickman - Specialist Community Public Health Nurse for Asylum Seeking/Refugee Families, Derby Integrated Family Health Service
Food, clothing, and furniture support for arrivals from Ukraine
If you have any queries with any of the food, clothing and furniture support available, then Paul Brookhouse from the Derby Food 4 Thought (DF4T) Alliance is happy to assist - contact df4ta@communityactionderby.org.uk or 01332 227730.
The Hope Store provides good-quality donated clothing, toiletries, and kitchen equipment to those in need. These can only be accessed through a referral – call 01332 341189.
Clothing for children up to 16 years old
TOGs Clothing Bank provides clothing support for your children from new-born up to the age of 16.
The clothing bank is at 119 Osmaston Road, DE1 2GD and is open:
Tuesdays from 1pm to 3pm
Fridays from 10.30am to 12.30pm.
Furniture and household items
Hope City Furnishing provide good quality furniture and household items free of charge to those who have been rehoused due to experiencing a sudden or unexpected crisis. Email info@hopecityfurniture.org.uk or call 07340 244416.
Social care out of hours
Where can I get social care support in an emergency out of office hours?
Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby.
It operates:
Monday to Friday from 5pm to 9am
on weekends and Bank Holidays - 24 hours a day.
Contact Care Line by:
telephone: 01332 956606
minicom: 01332 785642
People who are hard of hearing of deaf please send an email toDCCcareLine@derby.gov.ukif you require Out of Hours Support.
You may want to share details of the one of the organisations below who specialise in providing support for victims of Modern Slavery
UK – Salvation Army
The Salvation Army provides specialist support for all adult victims of modern slavery in England and Wales. Their confidential referral helpline is available 24 hours a day.
Childline provide free, confidential support to children about any topic, including modern slavery and human trafficking. Children can speak to a counsellor on the phone:
Tel: 0800 1111 (Available 7.30am-1.00am every day)
Support can be found by contacting the Local Authority Lead for Modern Slavery / Human Trafficking or the Police. Pop Gill – Prevent and Integration Manager 01332 643044 purjinder.gill@derby.gov.uk Gary Robinson – Cohesionand Integration Officer 01332 643032 gary.robinson@derby.gov.uk
Children – You can contact us Monday to Friday, between 9am and 5pm. Telephone: 01332 641172 or fax 01332 643299.
At all other times concerns can be discussed with Careline.
Concerns which are not urgent can be raised using our online form.
Hope for Justice (HfJ) – are funded by Derby City and Derbyshire County Council to provide support and advice to adults who do not wish to engage with statutory services. They will provide:
provision of support for up to three working days
transport to emergency accommodation where a first responder is not involved
provision of personal hygiene packs and
clothing
provision of three meals per day if placed in B&B or hotel accommodation
access to interpretation and translation services
access to non-directive advice & support, this may include information and support to access the NRM; disclosure to law enforcement and statutory agencies; referral to Immigration advice; information on returning to home country or accessing the job market.
access to a mobile phone that may be provided to potential victims; however, a dynamic risk assessment will be required in each case.
referral to the Salvation Army, in partnership with the referring First Responder, where a potential victim subsequently opts to enter the NRM.
Contact for Hope for Justice referrals: 07783 719033 – between 9am and 4 pm Monday to Friday
If you don't do anything, do something. if exercise didn’t involve a whole lot of self-motivation and actual physical activity, but instead came in a pill, it would be hailed immediately as “a wonder drug” such are the health benefits involved.
The Department of Health's Better Health campaign supports adults by encouraging physical activity at a local level. A range of personalised tools are available via the How Are You online quiz, which has been completed by over 1 million people since it launched in March 2016.
The Better HealthCouch to 5k phone app has been designed to help get people off the couch and running in just 9 weeks.
The Better HealthActive 10 phone app show you how how much brisk walking you do and helps to show you how you can fit a ten minute brisk walk into your day. It breaks this brisk walking down into manageable chunks of ten minutes and encourages at least one session every day (which equates to 70 minutes a week). Users can set their own goals and the app encourages people to progress up to 30 brisk minutes of walking per day, to meet the 150 minutes recommended by the Chief Medical Officer
Why not join a Parkrun in your local area? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome. For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.
The National Gambling Helpline gives confidential information, advice and support for anyone affected by gambling problems in England, Scotland and Wales.
Individual can speak to advisers one-to-one over the phone or on live chat 24 hours a day, every day of the year.
Tel: 0808 8020 133
BeGambleAware
The BeGambleAware website has a short series of questions you can complete if you are concerned about your gambling. This has direct link to help, support and advice about problem gambling.
An online message board, providing a safe and secure space for users (who may be gamblers or their partners, friends and family) to share experiences, thoughts and feelings about problem gambling. Although the Forum is moderated by the GamCare Team, it is designed first and foremost for people to come together in similar situations, working through similar concerns and problems. Available 24/7 via the GamCare website, 365 days a year.
GamCare run regular sessions in the GamCare online Chatroom, where users can use live text chat to talk about issues related to problem gambling. Each session is moderated by a GamCare Adviser, who is welcoming and on hand to ensure everyone is supported.
Website: https://www.gamcare.org.uk/forum/
GamCare Treatment Services
GamCare provides local services for people concerned about their own gambling and for people affected by someone else’s gambling.
People can refer themselves or be referred by another professional. Following assessment we provide individually tailored support through 1-1 sessions and groups or courses. We work holistically to enhance opportunities for people to make changes in their own gambling. We support affected others by providing a safe space for them to recognise and increase their coping skills.
Young people may be problem gamblers themselves or affected by another person’s gambling. Our full treatment services are offered to anyone 16 years or older, available through our regional partner networks.
Young people of any age can speak to our specially trained advisers on our helpline and net line and use our information and activities on bigdeal.org.uk
Gamcare has a Youth Outreach Hub in Hull and the surrounding areas. This will offer free workshops for schools and youth groups, and free CPD training for youth-facing professionals.
Runs local support groups for people with gambling addictions and advocates the same 12-step approach to recovery as Alcoholics Anonymous. Gamblers Anonymous also offers help and support via their website, including a forum, chat room and literature. Anyone who is seeking help for gambling addiction is able to attend meetings.
Is an organisation dedicated to supporting the husbands, wives, partners, relatives or close friends of someone with a gambling problem who have also been affected by the problem. Like Gamblers Anonymous, meetings are held throughout the country, with online support also available.
Where the person has indicated that problem gambling may be affecting their physical and mental health and wellbeing. (This could include anxiety/depression, low mood, stress, use of alcohol as a coping mechanism etc)
Encourage the person to contact their GP. Their GP will be able support the person in many ways whilst they seek help for any associated gambling problems.
LEPH Link has dedicated content for a range of national and local support services for Mental and Physical Health.
If you believe the person is highly destressed or in crisis, consider offering details for Samaritans as a safe place to talk any time they like. Samaritans - (All age groups) Tel: 116 123, open 24 hours a day.
Where the person has indicated debt or financial concerns as an additional factor
Debt advice - Citizens Advice
Citizens Advice offers free, independent, confidential and impartial debt advice through their web chat service.
Where the personal has indicated that they would like more information on self-exclusion from bookmakers or online gambling sites.
National self-exclusion schemes
New multi-operator schemes are being introduced across the five main sectors of the gambling industry to allow you to exclude yourself from each of those forms of gambling across the whole of Great Britain.
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
National Ugly Mugs (NUM) is a national charity with a mission to ‘end violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes they experience and share this information within their communities to warn others to potentially dangerous individuals and situations.
The service have a case work team that supports sex workers to further access criminal justice remedies and other services.
Tel: 0161 629 9861 (9am-5pm) Monday to Friday.
Website: https://nationaluglymugs.org/
Crimestoppers
Sex workers can report information anonymously about crimes committed against themselves or other sex workers to this number. Tel: 0800 555 111 (24hr a day, 7 days a week).
SAAFE escort forum
A website and forum full of information to help escorts, particularly those new to the industry.
https://saafe.info/main/index.php
Suzy Lamplugh Trust
Raises awareness about personal safety and stalking and provides safety resources including personal safety alarms. Tel: 020 7091 0014 | www.suzylamplugh.org
24-hour free sexual health information line Tel: 0300 123 7123| Can provide information about your nearest sexual health/GUM clinic if you want screening for sexually transmitted infection, post-exposure prophylaxis or sexual health information.
Project in Derby offering friendship and support to women in a non-judgemental way, to nurture self-worth and give help to access appropriate services if necessary.
Call/text: 07926222809 This is not a 24 hour number so if there is no answer, please leave a message and it will be responded to.
Email:josie@restorederby.org
lianne@restorederby.org
Women's Work
Women's work is a national award winning charity based in Derby that provides support to vulnerable women and their families who are affected by drug and alcohol problems, abuse, homelessness and offending behaviour. Promoting health and well being through education trips, diet and exercise, improving parenting skills, delivery of the "Strengthening Families Strengthening Communities" programme.
Staff and volunteers from Women’s Work also engage with the most at risk and vulnerable women who are being exploited through sex work in Derby, through weekly outreach sessions. Service users can access basic STI tests and sexual health advice in a relaxed and welcoming environment.
For those who may need more specialist medical advice or treatment, we can arrange an appointment for them at the sexual health clinic and also accompany them if they need that extra support to attend the appointment.
Telephone
01332 242525
The Sexual Health helpline is also available on 0300 123 7123.
Address
Women's Work - (Derbyshire) Ltd, The Villa, 30 Charnwood Street, Derby
National Ugly Mugs (NUM) is a national charity with a mission to ‘end violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes they experience and share this information within their communities to warn others to potentially dangerous individuals and situations.
The service have a case work team that supports sex workers to further access criminal justice remedies and other services.
If you're a sex worker you may be the target of rape, physical and sexual abuse and robbery as offenders (often pimps or clients) think you won't report the crime.
But, if you say 'no,' it means no – it doesn’t matter if you're a sex worker or not. You have the same right over your body as anyone else and the same right to give or withholdconsentas anyone else.
Whether you work online, on the streets or in premises, learn how to keep safe with thesesafety tips for sex workers.
Online abuse
If you use a computer or the internet as part of your work, you could also be at risk from online abuse.
Unwanted contact through email, text or social media and threatening or harassing texts, calls or emails are common.
There's also the risk of images or videos of you being used without your consent. This is illegal, contact theRevenge Porn Helplineif this has happened to you.
If you're being forced into any kind of sex work, this is sexual exploitation, a form ofmodern slavery.
Report it
999 alert
Is someone in immediate danger? Is a crime taking place or has one just happened? If so, call 999 now and ask for the police. If you have a hearing or speech impairment, use our textphone service 18000 or text us on 999 if you’ve pre-registered with the emergencySMS service.
UK service supporting adults (aged 18+) who are experiencing intimate image abuse, also known as, revenge porn. Self-referral and Professional referral - signposting only
Tel: 0345 6000 459 Monday to Friday (excluding bank holidays) - 10:00 to 16:00
Derby City & Derbyshire Sexual assault referral centre (SARC)
A SARC is a specialist 24 per day seven days per week service for anyone aged 18 years and over who has been raped or sexually assaulted. The SARC for Derbyshire and Derby City is run by SV2
Call our advice line01773 746 115(option 1 - 7 days a week, 24 hours per day)
Call the free Smokefree National Helpline to speak to a trained, expert adviser on 0300 123 1044. All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm*.
Smokefree has lots of free support this includes a smartphone app, email programme or text messages that will keep you focused wherever you are.
You can also speak to your doctor, pharmacy team or local Stop Smoking Service for expert advice on stop smoking medicines.
SELF CARE
Download the NHS Smokefree app from itunes or google play
Get further information from the National Health Service www.nhs.uk/quit
Consider using e-cigarettes to stop smoking
Millions have used Smokefree support to help them stop smoking. Choose from an app, email, SMS and face-to-face guidance.
Emphasise that quitting will the best thing they will ever do and the NHS Smokefree service can provide the friendly and helpful support they need to quit for good
You’re three times more likely to quit for good using a local specialist service like Livewell than using will power alone. And giving up is probably the greatest single step you can take to improve your health.
Smoking is one of the biggest preventable causes of death and illness in the UK. The good news is that as soon as you stop smoking, the risks of serious diseases such as lung cancer, heart disease and stroke start reducing. Another bonus is the money you will save.
Livewell’s free programme includes:
Nicotine replacement therapy products such as patches, gum, mouth spray and lozenges for up to 10 weeks.
Behaviour change support and carbon monoxide testing at stop smoking drop in clinics.
Personalised telephone support.
Support to quit using your e-cigarette/vape.
Invaluable tips and guidance to beat cravings and prevent setbacks.
To qualify you need to be a smoker ready to quit, aged 12 or over.
You also need to be registered to a Derby GP practice and/or be a resident of Derby city. Livewell does not include Derbyshire.
Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.
State that the simplest way to ease feelings of loneliness can be to try to meet more, or different, people.
Can they think of anything they are interested in, a class or a group they have heard of, that could help connect them with new people? SeeUseful contacts for ideas of how to find groups. The Red Cross Connecting Communities team can help you connect with your local community and meet new friends.
Volunteering is a good way of meeting people. Helping others can also really help improve mental health. Seeuseful contactsfor organisations that can help someone find local volunteering opportunities.
Join an online community. Seeuseful contactsfor some suggestions.
The Coronavirus (Covid-19) and Loneliness, What can you do to support people in your local community?
It is particularly important for people who
are 70 or over
have a long-term condition
are pregnant
have a weakened immune system
People in these groups have been asked to apply social distancing, you can support people who are doing this by asking if you could:
Pick up shopping, drop off a letter to post, collect a prescription, give a them a friendly call, or even add them to a local community What's app group.
There are several established sheds across the patch, all very welcoming to those experiencing mental health difficulties or isolation. The provide great local asset based work and opportunities for men of all ages to meet, talk and take part in varied group activities
Andy's Man Club
Provides a weekly talking group, a place for men to talk about issues/problems they have faced or are currently facing.
For information about how to connect with clubs please email info@andysmanclub.co.uk and the team will be able to assist.
The Silver Line - A free confidential helpline providing information, friendship and advice to older people. The Silver Line can also put people in contact with community activities in your local area.
Tel: 0800 470 8090 - Open 24 hours a day, every day of the year.
Website: https://www.thesilverline.org.uk/
AGE UK - This organisation has a a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home. There is also telephone befriending, where a volunteer befriender will phone an older person.
Website: https://www.ageuk.org.uk/services/befriending-services/ Click on befriending services and input postcode of individual to find local Age concern services.
NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.
Loneliness in Younger People
It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliest capital of Europe.
The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123
GET CONNECTED - A free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.
Tel: 0808 808 4994 - The service is available 365 days a year and young people can get in touch by phone, webchat, email, text message or use the online help directory, WebHelp 24/7.
It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.
Flu vaccination is available every year on the NHS to help protect adults and children at risk of flu and its complications. Flu can be unpleasant, but if you're otherwise healthy, it'll usually clear up on its own within a week.
But flu can be more severe in certain people, such as:
anyone aged 65 and over
pregnant women
children and adults with an underlying health condition (such as long-term heart or respiratory disease)
children and adults with weakened immune systems
Anyone in these risk groups is more likely to develop potentially serious complications of flu, such as pneumonia (a lung infection), so it's recommended that they have a flu vaccine every year to help protect them.
Visit the NHS Choices Website for full information on the flu vaccine and who can is entitled to this and why
What else can I do to protect myself against the flu?
You have probably already heard of Catch it, Bin it, Kill it. This is still great advice!
During flu season you should get into the habit of washing your hands regularly with soap and warm water, particularly after spending time amongst large groups of people, or having contact with someone who is sick.
You should also keep shared surfaces (such as door handles and telephones) clean, and avoid sharing food, crockery, cutlery, or towels with any people who have the flu.
You can often treat the flu without seeing a GP and should begin to feel better in about a week
Flu symptoms come on very quickly and can include:
a sudden fever – a temperature of 38C or above
an aching body
feeling tired or exhausted
a dry cough
a sore throat
a headache
difficulty sleeping
loss of appetite
diarrhoea or tummy pain
feeling sick and being sick
The symptoms are similar for children, but they can also get pain in their ear and appear less active.
Cold and flu symptoms are similar, but flu tends to be more severe.
Flu
Cold
Appears quickly within a few hours
Appears gradually
Affects more than just your nose and throat
Affects mainly your nose and throat
Makes you feel exhausted and too unwell to carry on as normal
Makes you feel unwell, but you're OK to carry on as normal (for example, go to work)
How to treat flu yourself
To help you get better more quickly:
rest and sleep
keep warm
take paracetamol or ibuprofen to lower your temperature and treat aches and pains
drink plenty of water to avoid dehydration (your pee should be light yellow or clear)
Please note that Antibiotics do not work for viral infections such as colds and flu, and most coughs and sore throats. In most cases your pharmacist should be the first point of call as they can help advise you on appropriate colds and flu remedies to help manage symptoms such as fever, headache, aches and pains, and fatigue.
Confidential support and advice service for under 35s who are experiencing thoughts of suicide or who are concerned about a young person thinking about suicide.
No self-referral route, signposting only. No professional referral route, signposting only.
SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
Rethink is the largest severe mental illness charity in the UK and their information and advice service offers practical help on a wide range of mental health issues.
Tel: 0808 801 0525 - 9.30am – 4pm from Monday to Friday.
A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
Text 85258 - Available 24 hours a day
MIND
'The charity for better mental health' has an extensive range of self help resources available.
There are several established sheds across the patch, all very welcoming to those experiencing mental health difficulties or isolation. The provide great local asset based work and opportunities for men of all ages to meet, talk and take part in varied group activities
Andy's Man Club
Provides a weekly talking group, a place for men to talk about issues/problems they have faced or are currently facing.
For information about how to connect with clubs please email info@andysmanclub.co.uk and the team will be able to assist.
Mindwell is a mental health website providing useful information about how to take care of your mental wellbeing and providing a range of self-help techniques. Although some resources are Leeds focussed much of the content has universal application.
Website: https://www.mindwell-leeds.org.uk/
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
LOCAL SERVICES AVAILABLE - Derbyshire Mental Health Helpline & Support Service
There's a newmental health support line, which has been developed to provide additional mental health support to Derbyshire residents of all ages, including children and young people.
The support line is provided by experienced mental health practitioners and is now open 24h a day, 7 days a week.
Freephone number for the support line is 0800 028 0077.
