MECC Link - Simple Signposting to Better Health and Wellbeing
Derby City - LEPH
Self-care and National Support Services
As well as local support services you may alert the individuals to a number of national support services who can assist those struggling with their mental health. There are services especially for Adults, Children, Parents, Veterans, Carers and those requiring Perinatal Support:
Samaritans - (All age groups)
Providing mental wellbeing support nationally, Including crisis support.
Tel: 116 123, open 24 hours a day, 7 days a week.
No self-referral route, signposting only. No professional referral route, signposting only.
Hub of Hope
A mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place. Enter your postcode and the website will provide you to local Mental Health support services.
No self-referral route, signposting only. No professional referral route, signposting only.
Website: https://hubofhope.co.uk
SANEline
SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
Website: www.sane.org.uk
SHOUT
A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
No self-referral route, signposting only. No professional referral route, signposting only.
Text 85258 - Available 24 hours a day
Papyrus - Suicide Prevention Charity (Young People)
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 068 41 41 Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Text: 07786209697
Website: www.papyrus-uk.org
Email: pat@papyrus-uk.org
CALM
The helpline is for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 585858 Daily 17:00-00:00, 365 days a year
Website: www.thecalmzone.net
Rethink
Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advise service offers practical help on a wide range of mental health issues. They can be contacted from 9.30am – 4pm from Monday to Friday.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 9.30am – 4pm from Monday to Friday.
Website: https://www.rethink.org/
Young Minds UK
Mental Health support for children and young people.
Text the YoungMinds Crisis Messenger for free 24/7 support across the UK if you are experiencing a mental health crisis.
If you need urgent help, text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
Web: https://youngminds.org.uk/
Support Services - Adults
Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.
IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.
Support Services - Veterans
Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.
Tel: 0800 138 1619
Web: https://www.combatstress.org.uk/help-you
Support Services - Perinatal
PANDAS Foundation
The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.
Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)
Web: http://www.pandasfoundation.org.uk/
Support Services - Carers
The Carers Trust
It is important that you take care of your own health, even if you are busy looking after someone else's health. Being healthy is not only important for you, but it also helps the person you care after too. The website contains some helpful guides on relationship management and information on self-care and respite care.
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
- Tel: 0808 0808 4994 (Freephone)
- Web: http://www.themix.org.uk/
For Parents
YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.
Web: https://youngminds.org.uk/
Local Support Services
Derby City Council
Services available in Derby:
Getting support for your mental health - Derby City Council
Self-care and National Support Services
If there is no immediate risk to the individual you may encourage them to contact:
Samaritans - (All age groups)
Offering listening and support to people and communities in times of need and crisis and confidential suicide prevention advice.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 116 123, open 24 hours a day, 7 days a week.
Papyrus - Suicide Prevention Charity (Young People)
Confidential support and advice service for under 35s who are experiencing thoughts of suicide or who are concerned about a young person thinking about suicide.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 068 41 41 Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Text: 07786209697
Website: www.papyrus-uk.org
Email: pat@papyrus-uk.org
SANEline
SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
Textcare: sane.org.uk/what_we_do/support/textcare
Website: www.sane.org.uk
Rethink
Rethink is the largest severe mental illness charity in the UK and their information and advice service offers practical help on a wide range of mental health issues.
Tel: 0808 801 0525 - 9.30am – 4pm from Monday to Friday.
Website: https://www.rethink.org/
SHOUT
A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
Text 85258 - Available 24 hours a day
MIND
'The charity for better mental health' has an extensive range of self help resources available.
Tel: 0300 123 3393 9.00-5.00pm for information.
Website: https://www.mind.org.uk/
Andy's Man Club
Provides a weekly talking group, a place for men to talk about issues/problems they have faced or are currently facing. They have clubs in locations all over Yorkshire and the Humber and there is a national online group for those outside of the catchment areas.
For information about how to connect with clubs please email info@andysmanclub.co.uk and the team will be able to assist.
Website: https://andysmanclub.co.uk/
Mindwell
Mindwell is a mental health website providing useful information about how to take care of your mental wellbeing and providing a range of self-help techniques. Although some resources are Leeds focussed much of the content has universal application.
Website: https://www.mindwell-leeds.org.uk/
Local Support Services
Derby City Council
Getting help
A new emotional health and wellbeing website with information on suicide prevention has been created by the NHS Derby and Derbyshire Clinical Commissioning Group:
Derby & Derbyshire - Emotional Health & Wellbeing (derbyandderbyshireemotionalhealthandwellbeing.uk)
Self-care and National Support Services
Self Care
Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.
State that the simplest way to ease feelings of loneliness can be to try to meet more, or different, people.
- Can they think of anything they are interested in, a class or a group they have heard of, that could help connect them with new people? See Useful contacts for ideas of how to find groups. The Red Cross Connecting Communities team can help you connect with your local community and meet new friends.
- Volunteering is a good way of meeting people. Helping others can also really help improve mental health. See useful contacts for organisations that can help someone find local volunteering opportunities.
- Join an online community. See useful contacts for some suggestions.
The Coronavirus (Covid-19) and Loneliness, What can you do to support people in your local community?
It is particularly important for people who
- are 70 or over
- have a long-term condition
- are pregnant
- have a weakened immune system
People in these groups have been asked to apply social distancing, you can support people who are doing this by asking if you could:
Pick up shopping, drop off a letter to post, collect a prescription, give a them a friendly call, or even add them to a local community What's app group. We have collated a range of resources which can be found on the Yorkshire and Humber Public Health Network Website
https://www.yhphnetwork.co.uk/links-and-resources/social-isolation-and-loneliness/covid-19-kindness/
Contact Cards
Help your neighbours - #viralkindness contact card
Facebook groups
Covid Mutual Aid UK is a group of volunteers supporting local community groups organising mutual aid
Website: https://covidmutualaid.org/
Loneliness in Older People
The Silver Line - A free confidential helpline providing information, friendship and advice to older people. The Silver Line can also put people in contact with community activities in your local area.
Tel: 0800 470 8090 - Open 24 hours a day, every day of the year.
Website: https://www.thesilverline.org.uk/
AGE UK - This organisation has a a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home. There is also telephone befriending, where a volunteer befriender will phone an older person.
Website: https://www.ageuk.org.uk/services/befriending-services/ Click on befriending services and input postcode of individual to find local Age concern services.
NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.
Loneliness in Younger People
It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliest capital of Europe.
The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123
GET CONNECTED - A free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.
Tel: 0808 808 4994 - The service is available 365 days a year and young people can get in touch by phone, webchat, email, text message or use the online help directory, WebHelp 24/7.
Website: https://rethinkyourmind.co.uk/get-connected/
It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.
Local Support Services
Derby City Council
Choices and types of support available
Adult social care - Your Life Your Choice - Derby City Council
Choices and types of support available locally - Derby City Council
Self-care and National Support Services
National Support Services
The National Gambling Helpline
The National Gambling Helpline gives confidential information, advice and support for anyone affected by gambling problems in England, Scotland and Wales.
Individual can speak to advisers one-to-one over the phone or on live chat 24 hours a day, every day of the year.
Tel: 0808 8020 133
24/7 Live Online Chat: https://www.begambleaware.org/ngts
Website: https://www.begambleaware.org/ngts
BeGambleAware
The BeGambleAware website has a short series of questions you can complete if you are concerned about your gambling. This has direct link to help, support and advice about problem gambling.
Web: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/
The GamCare Forum
An online message board, providing a safe and secure space for users (who may be gamblers or their partners, friends and family) to share experiences, thoughts and feelings about problem gambling. Although the Forum is moderated by the GamCare Team, it is designed first and foremost for people to come together in similar situations, working through similar concerns and problems. Available 24/7 via the GamCare website, 365 days a year.
GamCare run regular sessions in the GamCare online Chatroom, where users can use live text chat to talk about issues related to problem gambling. Each session is moderated by a GamCare Adviser, who is welcoming and on hand to ensure everyone is supported.
Website: https://www.gamcare.org.uk/forum/
GamCare Treatment Services
GamCare provides local services for people concerned about their own gambling and for people affected by someone else’s gambling.
People can refer themselves or be referred by another professional. Following assessment we provide individually tailored support through 1-1 sessions and groups or courses. We work holistically to enhance opportunities for people to make changes in their own gambling. We support affected others by providing a safe space for them to recognise and increase their coping skills.
Helpline: 0808 8020 133
Website: https://www.gamcare.org.uk/get-support/find-local-treatment/
GamCare Youth Services
Young people may be problem gamblers themselves or affected by another person’s gambling. Our full treatment services are offered to anyone 16 years or older, available through our regional partner networks.
Young people of any age can speak to our specially trained advisers on our helpline and net line and use our information and activities on bigdeal.org.uk
Gamcare has a Youth Outreach Hub in Hull and the surrounding areas. This will offer free workshops for schools and youth groups, and free CPD training for youth-facing professionals.
Tel: 0203 092 6964 (9am-8pm Monday-Thursday; 9am-5pm Friday) - Outside these hours, you can call the National Gambling Helpline for free on 0808 8020 133
Website: https://www.bigdeal.org.uk
Youth Outreach: http://www.gamcare.org.uk/register-young-people-training
Gamblers Anonymous
Runs local support groups for people with gambling addictions and advocates the same 12-step approach to recovery as Alcoholics Anonymous. Gamblers Anonymous also offers help and support via their website, including a forum, chat room and literature. Anyone who is seeking help for gambling addiction is able to attend meetings.
Email: info@gamblersanonymous.org.uk
Web: https://www.gamblersanonymous.org.uk/
Gam-Anon
Is an organisation dedicated to supporting the husbands, wives, partners, relatives or close friends of someone with a gambling problem who have also been affected by the problem. Like Gamblers Anonymous, meetings are held throughout the country, with online support also available.
Tel: 08700 50 88 80
Where the person has indicated that problem gambling may be affecting their physical and mental health and wellbeing. (This could include anxiety/depression, low mood, stress, use of alcohol as a coping mechanism etc)
- Encourage the person to contact their GP. Their GP will be able support the person in many ways whilst they seek help for any associated gambling problems.
- LEPH Link has dedicated content for a range of national and local support services for Mental and Physical Health.
- If you believe the person is highly destressed or in crisis, consider offering details for Samaritans as a safe place to talk any time they like. Samaritans - (All age groups) Tel: 116 123, open 24 hours a day.
Where the person has indicated debt or financial concerns as an additional factor
Debt advice - Citizens Advice
Citizens Advice offers free, independent, confidential and impartial debt advice through their web chat service.
Tel: 0300 330 1313
Web: www.citizensadvice.org.uk/debt-and-money
Debt advice - Step Change Charity
StepChange Debt Remedy provides expert advice, budget support and solutions to help someone manage their debts.
Tel: 0800 138 1111, Mon-Fri 8am-8pm, Sat 8am-4pm
Web: http://www.stepchange.org
Where the personal has indicated that they would like more information on self-exclusion from bookmakers or online gambling sites.
National self-exclusion schemes
New multi-operator schemes are being introduced across the five main sectors of the gambling industry to allow you to exclude yourself from each of those forms of gambling across the whole of Great Britain.
Web: https://www.gamcare.org.uk/news-and-blog/blog/what-is-self-exclusion-and-how-can-it-help
Individual gambling sectors self-exclusion schemes
(Bookmakers, Casinos’, Bingo venues and Arcades also offer exclusion schemed for more information click the link below:
Web: https://www.begambleaware.org/self-exclusion
Local Support Services
Support for gambling problems
National & Local Gambling Helpline
The National Gambling Helpline gives confidential information, advice and support for anyone affected by gambling harms in England, Scotland and Wales.
You can speak with an adviser one-to-one over the phone or on live chat 24 hours per day, every day of the year, tel: 0808 8020 133. There is the option of a referral to a local, specialist partner, such as GamCare in Derby. GamCare also offer a live chat option.
Gamblers Anonymous
Gamblers Anonymous is a fellowship of men and women who share their lived experience, strength and hope with each other so that they may solve their common problem and help others do the same.
Meetings are both face-to-face and online: https://www.gamblersanonymous.org.uk/geocoding-search?postcode=DE4+3AG
Self-care and National Support Services
National Support Services
The England Illegal Money Lending Team (EIMLT) STOP LOAN SHARKS
EIMLT is a national Trading Standards Team with a remit to prosecute loan sharks and to support victims of the crime. The team uses the Financial Services and Markets Act 2000 to obtain warrants and has the power to enter properties, seize evidence, arrest, charge and prosecute criminals acting as loan sharks. IMLT will investigate and prosecute for all crimes that are linked to illegal money lending and provide full support to victims who at the point of reporting have often reached their crisis point and urgently need the help.
Tel: 0300 555 2222 – 24 hours – report, guidance and support
Live Chat: 9am to 5pm Monday to Friday via website -
Email: reportaloanshark@stoploansharks.gov.uk
Money Helper
Free and impartial money advice, set up by government
- Advice and guides to help improve your finances
- Tools and calculators to help keep track and plan ahead
- Support over the phone and online
Tel: 0800 011 3797 Monday to Friday 8am-6pm
Web: https://www.moneyhelper.org.uk/
Email: money.enquiries@moneyhelper.org.uk
Typetalk: 18001 0800 915 4622 Monday to Friday, 8am to 6pm, Saturday, Sunday and Bank Holidays, closed
Citizens Advice Service
The Citizens Advice Service can help you to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape. Citizens Advice also offer advice on Benefits and Tax credits as it's important to make sure that you get all the help that you're entitled to
Tel: 03444 111 444 – Monday - Friday: 8am -7pm
Web: https://www.citizensadvice.org.uk/debt-and-money/
National Debtline
National Debtline has helped millions of people with their debts. They'll talk peopl through options and give clear advice on how to take back control.
Tel: 0808 808 4000 – Monday – Friday: 9am – 8pm, Saturday: 09:30 -1pm
Web: https://www.nationaldebtline.org/ web chat via the website
Monday to Friday 8am to 8pm and Saturday 8am to 4pm
PayPlan's supportive, non-judgemental team of advisers help thousands of people beat their debts every year, and treat all of their calls with the strictest confidence.
Tel: 0800 280 2816 - Monday – Friday: 8am – 8pm, Saturday 9am – 3pm
Web: www.payplan.com
Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt.
Tel: 0800 622 61 51
Web: http://www.debtadvicefoundation.org/
Credit Unions
Credit unions offer an alternative to traditional banks and building societies for saving and borrowing.
They're there to provide a financial community. Credit Unions can help those who can't get access to ordinary bank products; a lifeline in less well-off communities for people grappling with their finances.
Web: https://www.findyourcreditunion.co.uk/
Local Support Services
Derby City Council
Help with your housing costs and other expenses
Web: https://www.derby.gov.uk/coronavirus-covid19/financial-community-support-residents/help-with-housing-costs-other-expenses/
Self-care and National Support Services
National Support
STREET LINK
Street Link is a national service which can be used if you see people sleeping rough. Referrals can be made 24 hours a day using the hotline or online.
Tel: 0300 500 0914 - Although the hotline is a 24 hour service outreach teams may not be able to assist that person straight away.
Website: www.streetlink.org.uk - You need to register to access services
SHELTER
A person can contact the free Shelter helpline if they have nowhere to sleep or might be homeless soon, they have somewhere to sleep but nowhere to call home or could be at risk of harm.
Tel: 0808 800 4444 - The helpline is open 365 days a year and accessible at the following times:
8am - 8pm on weekdays
9am - 5pm on weekends
Website: https://england.shelter.org.uk/
Local Support Services
Derby City Council
Homelessness or at risk of homelessness
Homelessness or at risk of homelessness - Derby City Council
Nowhere to Stay Tonight
Self-care and National Support Services
National Support Services
Rape and Sexual Assault
Rape Crisis England and wales
Tel: 0808 802 9999. Open between12.00-14.30 and 19.00-21.30 every day of the year
National Women’s Aid England - Information about support services for women experiencing domestic violence.
Tel: 0117 944 4411 | 24-hour domestic violence helpline: 0808 2000 247
Revenge Porn Helpline
UK service supporting adults (aged 18+) who are experiencing intimate image abuse, also known as, revenge porn. Self-referral and Professional referral - signposting only
Tel: 0345 6000 459 Monday to Friday (excluding bank holidays) - 10:00 to 16:00
Email: help@revengepornhelpline.org.uk
Web: https://revengepornhelpline.org.uk/
The Survivors Trust - Support for victims/survivors of rape, sexual violence and childhood sexual abuse. working with women, men and children.
Tel: 08088 010 818. Mon - Fri 10am-8:30pm, Sat 10am-12:30pm, 1:30pm-4:30pm, 6pm-8:30pm, Sun 1:30pm-4:30pm, 6pm-8:30pm
Safeline - National helpline to support male victims of rape and sexual abuse.
Tel: 0808 800 5005. Open office hours except Weds and Sundays.
Child Sexual Exploitation
The Truth Project
Offer victims and survivors of child sexual abuse the chance to share their experiences in a safe place. Self-referral and Professional referral - signposting only
Tel: 0800 9171000 Open weekdays 9am-5pm
Email: contact@iicsa.org.uk
Website: https://www.truthproject.org.uk/i-will-be-heard
Childline - Free and confidential 24hr helpline for children
Tel: 0800 1111
NSPCC - Trained professionals who can provide expert advice and support when there is concern about the welfare of a child
Tel: 0808 800 5000 Weekday 8.00am-10.00pm and Weekends 9.00am-6.00pm
Barnardo’s – Cut them free campaign. A campaign targeted at tackling CSE.
Tel: 01332 585371
National Helpline for male victims of sexual exploitation
Tel: 07808 863 662
CEOP - A law enforcement agency providing support and advice for children, adults or teachers about keeping children safe from sexual abuse and grooming online. Submit a report online https://www.ceop.police.uk/ceop-reporting/
Crimestoppers - An independent crime-fighting charity in the UK allows people to call or pass on information about crime anonymously.
Tel: 0800 555 111
Local Support Services
Safer Derbyshire
Sexual violence and rape (saferderbyshire.gov.uk)
Derby City & Derbyshire Sexual assault referral centre (SARC)
A SARC is a specialist 24 per day seven days per week service for anyone aged 18 years and over who has been raped or sexually assaulted. The SARC for Derbyshire and Derby City is located at Millfield House in Codnor and is run by SV2
Sexual assault referral centre (SARC) (saferderbyshire.gov.uk)
Millfield House (SARC)
85 Mill Lane
Codnor,
Derbyshire
DE5 9QG
Self-care and National Support Services
National Support Services for Sex Workers
National Ugly Mugs (NUM) is a national charity with a mission to ‘end violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes they experience and share this information within their communities to warn others to potentially dangerous individuals and situations.
The service have a case work team that supports sex workers to further access criminal justice remedies and other services.
Tel: 0161 629 9861 (9am-5pm) Monday to Friday.
Website: https://nationaluglymugs.org/
Crimestoppers
Sex workers can report information anonymously about crimes committed against themselves or other sex workers to this number. Tel: 0800 555 111 (24hr a day, 7 days a week).
SAAFE escort forum
A website and forum full of information to help escorts, particularly those new to the industry.
https://saafe.info/main/index.php
Suzy Lamplugh Trust
Raises awareness about personal safety and stalking and provides safety resources including personal safety alarms. Tel: 020 7091 0014 | www.suzylamplugh.org
Suzy Lamplugh National Stalking Helpline - Tel: 0808 802 0300 (Open 09.30-4.00pm) weekdays)
Sexual Health Information Line
24-hour free sexual health information line Tel: 0300 123 7123| Can provide information about your nearest sexual health/GUM clinic if you want screening for sexually transmitted infection, post-exposure prophylaxis or sexual health information.
Local Support Services
Restore Derby
Project in Derby offering friendship and support to women in a non-judgemental way, to nurture self-worth and give help to access appropriate services if necessary.
Web: https://www.restorederby.org/whatwedo
Call/text: 07926222809 This is not a 24 hour number so if there is no answer, please leave a message and it will be responded to.
Email:josie@restorederby.org
lianne@restorederby.org
National Services
National Ugly Mugs (NUM) is a national charity with a mission to ‘end violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes they experience and share this information within their communities to warn others to potentially dangerous individuals and situations.
The service have a case work team that supports sex workers to further access criminal justice remedies and other services.
Tel: 0161 629 9861 (9am-5pm) Monday to Friday.
Web: https://nationaluglymugs.org/
Self-care and National Support Services
National Support Services
The NHS
It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory loss can be annoying if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP.
Website: https://www.nhs.uk/conditions/dementia/diagnosis/
The Alzheimer's Society
Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.
Website: https://www.alzheimers.org.uk/
The dementia guide: Living well after your diagnosis
Caring for a person with dementia: A practical guide
Tel: Dementia Connect Support Line: 0333 150 3456
Other Key links
Dementia UK - Dementia Helpline (support from dementia specialist admiral nurses): 0800 888 6678
Tide - Together In Dementia Everyday: Telephone: 0151 237 2669 Email: Carers@tide.uk.net
Carers UK- Making life better for carers: Telephone: 020 7378 4999
Self Care
We can’t change our age or our genes, and there is currently no way we can completely prevent dementia. However, there are some simple steps we can all take to help lower our risk.
Risk factors for cardiovascular disease (like high blood pressure and stroke) are also risk factors for dementia, so what is good for your heart is good for your brain. Looking after your health, cutting out smoking and being physically active on a regular basis will help lower your risk of cardiovascular disease. It’s likely you’ll be lowering your risk of dementia too, particularly vascular dementia and Alzheimer’s disease.
For good heart health:
- don’t smoke
- keep cholesterol and blood pressure under control
- be active and exercise regularly
- maintain a healthy weight
- eat a healthy balanced diet
- drink fewer than 14 units of alcohol per week.
Website: https://www.alzheimersresearchuk.org/dementia-information/reducing-the-risk/
Herbert Protocol
The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing.
Carers and / or relatives and friends can complete a form in advance, including important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth also a photograph can be provided.
West Yorkshire Police - The Herbert Protocol Missing Person Incident Form | West Yorkshire Police - For patients known to wander
South Yorkshire Police - Herbert Protocol - SYP (southyorks.police.uk)
North Yorkshire Police - Dementia and the Herbert Protocol - North Yorkshire Police | North Yorkshire Police
Humberside Police - The Herbert Protocol | Humberside Police
Please see below for more information and contact details in your local area.
Local Support Services
Derby City Dementia Support
A range of resources that might help day-to-day:
Web: https://www.derby.gov.uk/health-and-social-care/your-life-your-choice/living-independently/support-for-people-with-dementia/
For anyone living in Derby experiencing memory loss, forgetfulness, confusion or other effects of dementia:
Call: 01332497640
Email:derbycity.dementia-service@makingspace.co.uk
Address:
Derby West Business Centre, Ashbourne Road, Derby, Derbyshire DE22 4NB
Services Dementia, Carer support, Information, advice and signposting, Community support and social inclusion
Self-care and National Support Services
NATIONAL SERVICES
Refuge
Providing advice and support for women and children, against domestic violence. If you are seeking immediate support, call the free Helpline. Messages sent through the website will be responded to within 48 hours, messages won’t leave any trace on emails and the helpline team won’t leave voicemails when calling back for safety reasons.
Domestic Abuse helpline Tel: 0808 2000 247 – Open 24 hours a day
Website: https://www.nationaldahelpline.org.uk/en/Contact-us
Chatline: https://www.nationaldahelpline.org.uk/en/Chat-to-us-online
Website: https://www.nationaldahelpline.org.uk/en/Contact-us
Women's Aid
A national charity working to end domestic abuse against women and children. A federation of over 180 organisations providing just under 300 services across England. They provide online help and support to women and children suffering domestic abuses, help to access refuge accommodation, outreach services and Independent domestic violence advocacy (IDVA).
Tel: 0808 2000 247 – 24 hour Domestic Abuse helpline or call 01709 336009
Website: https://www.womensaid.org.uk/
Technology Safety - A Toolkit for Survivors
Resources on this website explore technology in the context of intimate partner violence, sexual assault, and violence against women. To talk to someone who can answer your questions and support you, call the National Domestic Abuse helpline. Information includes:
- Safety tips, information, and privacy strategies for survivors on the use of technology
- Spyware and Stalkerware information
- Smartphones - Increasing privacy & responding to abuse
- Tips on being webwise when sharing personal information online
Website: https://www.techsafety.org/resources-survivors
The Men's Advice Line
Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them. The service offers advice and emotional support to men who experience abuse, and signpost to other vital services that help keep them and their children safe. Your call will not appear on itemised bills.
Tel: 0808 801 0327 (run by Respect) Mon–Fri 9am-8pm
Email: info@mensadviceline.org.uk
Website: https://mensadviceline.org.uk/male-victims/
National LGBT+ Domestic Abuse Helpline
The helpline team has extensive experience in supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. Professionals can also contact this number for advice.
Tel: 0800 999 5428 (run by Galop) Mon to Fri 10am – 5pm, Weds and Thurs 10am – 8:00pm
Email: help@galop.org.uk
Website: https://galop.org.uk/get-help/helplines/
Rights of Women - Helping women through the law
Free telephone advice line providing women with legal advice and information on a wide range of legal issues including domestic violence, child contact, sexual violence and the criminal justice process and immigration and asylum as well as other legal issues arising from relationship breakdown.
Tel: 020 7251 8887 Tues 2pm – 4pm and 7pm – 9pm, Thurs 2pm – 4pm, Fri 10am – 12pm. The line is closed on Bank holidays.
Email: info@row.org.uk
Web: https://rightsofwomen.org.uk/get-advice/advice-lines/
National Helpline for men wanting to change
For men worried about their behaviours and relationships and who want to take steps to change. Providing perpetrator support and helping men to become safe around their partners and children.
Tel: 0808 8024040 Mon–Fri 9am-8pm
Website: www.respectphoneline.org.uk
Forensic Marking
This is the use of transferable sprays and hand held sprays at properties to place an abuser at the scene. Perpetrators who are marked will be linked to a place or location so the police can build a case against them. Officers may talk to an abuser advising them of the consequences of approaching a protected person and referring them to a perpetrator programme to address offending behaviour. Enquire about the potential use of forensic marking through you local police force.
Local Support Services
Derby City domestic violence service
Call: 0800 085 3481 (Monday-Sunday, 8:00am – 8:00pm)
Email: helpline@refuge.org.uk
Derby City Life Links
Domestic violence and crime services for victims and perpetrators
Web: https://derbycitylifelinks.org.uk/domestic-violence-crime/
Derby Women’s Centre
Confidential and non-judgemental services, including the Freedom Programme (a support group aimed at survivors of domestic abuse) and counselling support.
Web: https://www.derby-womenscentre.org.uk/what-we-do/domestic-violence-support/
Freephone 24-Hour National Domestic Abuse Helpline: 0808 2000 247
or visit www.nationaldahelpline.org.uk (access live chat Mon-Fri 3-10pm)
Self-care and National Support Services
NATIONAL SERVICES
Migrant Help
Migrant Help protect people affected by displacement and exploitation, helping them thrive as individuals and recover from their trauma. Core services include Asylum Support, and those seeking asylum in the UK can come to MH to seek help with applying for accommodation and financial support, to report issues with asylum accommodation, and any other advice needed. MH can advise individuals in their language on issues such as:
- Accessing healthcare
- How to claim asylum
- Applying for asylum support including accommodation
- Notifying the Home Office if your circumstances change
- Finding legal representation
Tel: 0808 8010 503. A free asylum helpline available 24 hours a day
Web: http://www.migranthelpuk.org
Refugee Council
Refugee Council stand up for the rights of refugees and people seeking asylum – exploring the issues that affect them, informing the public, and working for fairer government policy. They provide specialist mental health support to help refugees to rebuild their lives using the resilience, strength and skills acquired on their journeys. Experienced and highly qualified therapists apply a range of evidenced-based and best practice approaches.
Tel: 0207 346 6700 Office hours
Web: https://www.refugeecouncil.org.uk/
Translated health information for migrants
Provides a list of translated information on a range of health and wellbeing subjects, translated into over 60 languages. All information targets migrant communities and subjects include:
- How to register with a GP and book a COVID-19 vaccine
- COVID-19 vaccine information
- Flu vaccine information
- Infographics: Coronavirus overview and self-care
- Infographics: Migrants’ right to healthcare
- Keeping young people healthy
- Six steps to improve your wellbeing
Web: https://www.doctorsoftheworld.org.uk/translated-health-information/
Patients Not Passports
A toolkit designed to support you in advocating for people facing charges for NHS care, and in taking action to end immigration checks and upfront charging in the NHS.
Website: https://patientsnotpassports.co.uk/
Praxis
Praxis provide expert support to migrants and refugees in the UK. They are a leading expert in finding pathways out of destitution and supporting migrants facing homelessness, as well as survivors of trafficking and domestic violence and young people. They provide free immigration advice over the phone. Support includes securing rights, safe housing, influencing and advocacy and interpreting and training.
Tel: 020 7749 7608 or 020 7749 7605 - Wednesday from 2pm to 4pm and Thursdays from 10am to 12.30pm.
Web: https://www.praxis.org.uk/
The Joint Council for the Welfare of Immigrants
JCWI provide free legal advice to asylum seekers and refugees at all stages of the legal process, including:
- Applications to the Home Office
- Entry Clearance
- Appeals
- Judicial Review
If you are in the UK without status and need free and confidential legal advice, call the helpline:
Tel: 020 7553 7470. Open Mondays, Tuesdays and Thursdays between 10am and 1pm.
Web: https://www.jcwi.org.uk/
Local Support Services
Derby City Council
Refugee and Asylum Seeker Support
Remote ESOL provision and wider support services for BAMER communities - Derby City Council