Covid-19 Support

COVID-19 is a new illness that can affect your lungs and airways. It is caused by a virus called Coronavirus.

Residents should ensure that all relevant advice provided by the Government, Public Health England and the NHS is followed. This information can be found by using website link below:

Coronavirus (COVID-19): what you need to do - UK Government

NHS Guidance

Community Support Hubs

If you are concerned about someone that is struggling to cope at the moment, or concerned about a friend or neighbour, then help is available through a network of Covid-19 Community Support Hubs.  You can find the contact details on every Covid-19 Community Support Hub in London in the 'Local Support and Contact' details below.

Mental Health Support

It’s more important than ever to look after your mental health during these times. You can find a range of help support in our Covid-19 support pages.

Support is also available from volunteers in the community support organisations who can put you in touch with people to talk to if you just want a friendly chat.

Bereavement Support

During the global coronavirus pandemic we are facing a tragic loss of life, often under very difficult circumstances.  You can find a range of help support in our Covid-19 support pages.

Very Brief Intervention


We often think about others before we think about ourselves, but before you offer your support for others please consider carefully whether you or your family may be at risk so you can safeguard yourself in the first instance. We want to ensure you are safe and well and also that we are not spreading the virus. 

Assessing whether someone might need help from a local Covid-19 Community Support Hub.  These hubs have been set up to focus on the most vulnerable and to protect the health and wellbeing of people who don’t have anyone who can help them

Do you have someone that can help you with things like shopping, looking after pets or collecting essential items like prescriptions or even having someone to talk to?

There is a range of contact cards available to download from the following link

Please remember is that you MUST stay at least 2 metres (6 feet) away from other people if you are not using contact cards and are you are wanting to check on the wellbeing of neighbours


Reassure the person that there is help available through a network of community support hubs

What each hub can provide may vary but some can provide the following:

  • shopping deliveries of food or other essentials
  • information about what services are available in your area such as local shopping delivery options
  • collecting and delivering prescriptions
  • caring for pets
  • help for you to get online and using thing like Skype to talk to friends and relatives
  • people to talk to via telephone or video on things like FaceTime or Skype that will avoid physical contact
  • delivering books and magazines or materials to support hobbies such as wool for knitting or art materials

Can I provide you with contact details for your local community support hub or would you like me to contact them on your behalf?



Help for people who are ‚Äúshielded‚ÄĚ (formerly vulnerable patient list)

People with underlying health conditions need to take even more precautions to protect themselves from the coronavirus and stay at home for 12 weeks, this is known as being shielded.

If someone is in this category the NHS will have sent them a letter or a text message to give them information about accessing support. They need to register with them that they need this support and instructions on how to do this will be included in the letter.

As part of the shielding scheme, parcels of food and other essential items will be delivered directly to the persons doorstep from a national distribution centre.

If the person has not received a letter by Monday 30 March, they should speak to their GP or specialist. Only your GP or specialist medical team can add them to the Shielded Patients List.

For further information visit:

Help to support the health and wellbeing of people who may need support from a local community support hub

  • See below for details of each local community support hub

Local Support and Contact Details